Average salary: Rs269,166 /yearly
More statsSearch Results: 541 vacancies
...Role: Escalation Engineer Location: Pune
Type: Fulltime
Required Skills: Windows, Endpoint Protect, Cybersecurity
Role & responsibilities
Manage enterprise escalations coming from customers/support team/other R&D groups.
Triage and troubleshoot critical customer...
To handle the customer grievances & to ensure a positive customer experience.
• To acknowledge and respond to the customer complaints.
• To resolve product or service problems by clarifying customer complai \"Maintain financial accounts\"
...Answer incoming calls and respond to customer’s emails in timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using...
...region and UK / US as part of a global team (written and verbal) Strong control awareness – in particular, the ability to identify and escalate potential control breakdowns and to streamline processes in an effective and efficient manner.
• Has the initiative and ability...
...service requests
#100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets...
...financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for...
...implementation, and ongoing support of the full suite of products and services. You will also manage and handle project or account escalations and provide pre-sales support when needed. You will be responsible for ensuring on-time, high-quality deliverables and high levels...
...of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
# Support process by managing transactions as per required quality standards
# Fielding all incoming...
...Key Responsibilities:
Have handson in Maximo configuration Domain. Database configuration Application Designer Cron task and escalation setup
Have handson in Maximo customizations
Develop and support RESTful web services
Configure software systems to meet...
...with CFT, project team members.
Delegate the tasks to sub-project managers and coordinate with them.
Do the risk analysis, timely escalation of the matters related to delays, failures, additional support
required if any.
Coordinate with lead plants for any support or...
...and Teaming Agreements Lease Agreements Estoppel and SNDAA and other commercial contracts.
Should be able to identify accurately/escalate issues relating to the documentation and contractual hierarchy.
Act as a team player while working with a team of lawyers on several...
...goals, execute Executives and client strategies and responsible for reporting.
Responsible for following agreed governance model, escalation & communication plan.
Ensure that team members achieve agreed standards in relation to their job assignments.
Ensure training...
...activities.
Being responsive to client demands, project deadlines, and addressing team queries and resolution.
Ensure minimal escalations from client.
Role specific skillsets:
Strong accounting background and understanding of accounting standards and...
...debugging etc.
External
Client technical team (Product Owner, Engineering Manager, Scrum Master)
Scripts of test cases, escalations etc
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill...
...authority in Corporate Banking practices
• Takes responsibility for architectural adherence, quality standards and policies
• Escalate risks and issues that emerge from requirements gathering and solution design to governance forum.
• Conducts Failure Mode...
...frameworks with Vendors, Product Owners, and Development Teams
Representing the decisions of the POs towards the control functions and escalating all policy and procedure breaches to the POs and Tribe Lead
Your skills and experience
~ Successfully completed studies...
...making use of Request and Complaint Management system, liaison with appropriate departments and close the concern with the customer.
Escalate all unresolved grievances of the customer to the Centre Head for prompt resolution.
Adroitly track all customer queries via...
...adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2.
New projects
Timely delivery
Avoid unauthorised changes
No formal escalations
Software Asset Management
...purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
# Oversee and support process by reviewing daily transactions...
...to the Project Manager, production manager & Site Engineer for successful execution and commissioning.
Resolve major site issues escalated by site / service engineers related to design and make sure that your team will resolve on timely basis.
Secondary Responsibilities...
