Average salary: Rs774,607 /yearly
More statsSearch Results: 1,612 vacancies
...have always been done.
What We 're Looking For
Our people are our most important resource. We are looking for a highly skilled Escalations Engineer to become one of them, to make an impact and offer a unique value. Escalations Engineer is responsible for providing...
...JD – Escalation Manager Company Overview
Prospecta was founded in 2002 in Sydney, Australia, to provide data management and automation software for enterprise clients. Prospecta has evolved to be a leading data management software company. Prospecta’s flagship product,...
We are expanding our team and looking for smart individuals to join our Banking process in operations - customer escalations team.
Required Candidate profile-
- Dynamic personality
- Excellent communication and written English skills.
- Work from office (Location Noida...
...Job details / role purpose
Conducting RCA on the client escalation and lower VOC ratings.
Connecting with customer for understanding concern and pacifying
End to end closure of escalation /VOC.
Coordinating with RSA Network/ Operation/BD team
Coaching agents...
...reports are submitted on time.
Oversee implementation of tools and technology to build efficiency and consistency.
Resolve and escalate issues with tools and applications.
Desired candidate profile
~5 – 10 years of experience as a python developer.
~ Strong background...
...the Supplier Management Policy.
Managing and participating in audit requirements.
Creating management reports.
Manage all escalations in a professional manner and ensure superior customer service to all stakeholders.
Monitor feedback mechanisms for identifying areas...
...Administration of retirement pension benefits
Daily Work Management, processing and review
Conducting Root Cause Analysis on incidents/escalations
Preparation and ongoing management of Standard Operating Procedures/Process documents
Written and verbal communication with...
...of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
# Support process by managing transactions as per required quality standards
# Fielding all incoming...
...Job Description (Posting).
This is for sharepoint. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory...
...communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA
Qualification
B-Tech
Skill (Primary)
Cloud Services-Platform Engineering-Project...
...communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA
Qualification
B-Tech
Skill (Primary)
Data Center-Network Data-Network Data
...control and other project standards - Keep Infrastructure Team members up-to-date with current project status and other information - Escalate Basis Team issues to the BASIS team leader for resolution - Recommend contingency actions if slippage occurs in the project plan -...
...operations.
Experience in ServiceNow - ITBM, ITOM(DiscvaaS), HRSD, ITSM, Customs Apps, IRM & Integrations.
Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.
Should have managed a team of...
...drive HCL s value and its methodologyCertifications - ITIL v3- CCNA-R&S or equivalent associate (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.)...
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management...
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management...
...operations. Work on critical, highly complex customer scenarios that span across multiple Networks and locations. Act as a technical escalation point within the team Work with leadership on process improvement and strategic initiativesRequirements: 5+ years of experience in...
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management...
...Enters and maintains accurate case detail notes for all alerts received and reports type of fraud on each occurrence
.Provides escalation and updates to supervisor regarding alerts worked
Responds promptly and exercises exceptional communication skills in an effort to...
...from time to time as directed by the Supervisor
Primary Internal Interactions
AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
Manager for the purpose of settling issues left unresolved by the...
