Average salary: Rs784,050 /yearly
More stats ...POSITION: - Escalation Manager / Critical Account Manager
LOCATION: -
Chennai / Bangalore
Job Description:
The Critical Account Manager is a key role within Client’s Organization. This individual will lead technical and business collaboration efforts necessary...
...enhancing the skills of our product specialists and technical account managers, with a focus on improving soft skills and reducing escalations.Key Responsibilities:
# Skill Development : Develop and implement training programs aimed at enhancing soft skills, problem solving...
...region and UK / US as part of a global team (written and verbal) Strong control awareness – in particular, the ability to identify and escalate potential control breakdowns and to streamline processes in an effective and efficient manner.
• Has the initiative and ability...
...of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
# Support process by managing transactions as per required quality standards
# Fielding all incoming...
...quality team to ensure the quality improvements as per the delivery standards of the contract
# Provide timely assistance in case of an escalation and support resolution of escalations/ issues
#
# Effective Team Management
# Resourcing
# Hire adequate and right...
...measures/actions, if required. Updating required staff/team adequately on any changes/new events impacting BAU. Should be proactively escalating the BAU/Staff issues to AVP.
Identifying the staff training requirement & ensure all the necessary training has been provided to...
...Answer incoming calls and respond to customer’s emails in timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using...
...to reduce the OS deployment time
• Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop Hardware
• Escalation handling
• Desktop/Laptop Inventory management
• Mentoring FMSS teams unresolved issues
⚫Leading the FMS Team in absence of Team...
...any other required regulatory information for the Bank
• Assisting other team members as necessary in all the team tasks
• Escalate all the reporting issues to line manager/senior management in a timely manner
• To consistently meet reporting deadlines and to...
...service requests
#100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets...
...requirements and quality.- Drives continuous skill upgrade among hardware engineers by visualizing the upcoming technical challenges- Manage escalated risks and issues, having an impact on hardware development project timing, cost and quality by getting involved in technical...
...responsible for implementing, maintaining, supporting, Data networks .Network Designing experiences will be an add on. • Well versed P1/P2 escalation handling & Provide Quick resolution during Major Issues. • Provide incident response & resolution as part of the 24x7 Network...
...allocation for project work streams
Ø Ensure the project is executed based upon the project plan
Ø Control, management and escalations of all risks, impacts and delays to the project
Ø Champion client relationship management throughout project stages in conjunction...
...coordination & expedition of the deliverables
10. Proactively identity issues that lead to slippage in schedule & milestones timely escalation of issues of slippages & delays to higher management and suggest corrective actions.
11. Prepare the Catchup plan for delayed...
...Role, the candidate will work on Release Management tasks & UI L3 issues and requests submitted via JIRA tickets as well as email escalations. Also expected to provide debugging support during technical bridge calls for critical outages and degradation.
The candidate is...
...purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
# Oversee and support process by reviewing daily transactions...
.... You will manage the delivery of BAU and ensure KPIs are met, support the Platform Technical Lead with the status of delivery and escalations, and identify business process improvements for products or services. You will also be responsible for line management of people with...
...Migrating SCCM/MECM Infrastructure
Working and Communicating with Stakeholders and Country Support Globally
Working with MS for any escalated support
End to End Ownership for completing the SCCM/MECM Migration (Hardware & OS)
Managing the day-to-day operations and...
...job discipline.
Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
The job requires limited job and business knowledge at the...
..., courteous, and effective service experience.
- Understand customer concerns, providing immediate assistance where possible, or escalating issues to relevant departments for further action.
6. Customer and Vendor Follow-up:
- Maintain ongoing communication with customers...
...• Good stakeholder management skills – knowing how to manage stakeholder expectations, communicate status and proactively follow-up, escalate issues for resolution, and enforce proper governance
• Outcome-focused – constantly reviewing priorities, drivers, objectives, to ensure...
... Adhere to quality control discipline, procedures and checks at all times
 Day to day query resolution, with upward escalation of more complex queries to the management team
 Report issues and concerns as soon as possible to seniors/ team leaders/ managers...
...career planning for engineering talent
Be accountable for design decisions for new and existing application development, proactively escalating issues and seeking assistance to overcome obstacles
Partner with Product Management to consult on solution feasibility and high-...
...resources for learning.
Customer service
Takes end-to-end accountability for the satisfactory and timely resolution of complex/ escalated customer complaints and issues.
Ensures customer experience across both physical and virtual platforms is streamlined and of a...
...Manage office supplies, equipment, and other resources to meet organizational needs
Address and resolve administrative issues, escalating as necessary to ensure smooth operations.
Qualifications:
Bachelor's degree in any specialization
Minimum one year of experience...
...keeping Technical Support Engineers and management aware of the day-to-day volume
Manually assign cases when necessary
Identify and escalate priority issues to the appropriate team
Facilitate call warm hand-offs or transfers between support partners and PANW engineers...
...transformation, and loading (ETL) processes from various sources.
6. Take ownership of issues through to delivery or issue resolution or escalation, as appropriate
7. Contribute to technical resolution of incidents and continuously improve operations resilience.
Skills...
...potential risks
Lead all program/project delivery related aspects.
Oversee, review, and implement the appropriate Governance & escalation model for all the products/programs.
Focus on the service delivery improvement initiatives along with respective delivery....
...Identification
Purpose of Interaction
Internal
Delivery teams
Review of architectural process deployment in engagements, escalation management, issue resolution, delivery assurance and excellence
Pre-sales team
For solutioning and architectural design...
Rs 10 lakh p.a.
...regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency.
Ideal Profile
Qualifications:
~6-10 years of relevant experience...