Average salary: Rs806,751 /yearly
More statsSearch Results: 1,605 vacancies
...have always been done.
What We 're Looking For
Our people are our most important resource. We are looking for a highly skilled Escalations Engineer to become one of them, to make an impact and offer a unique value. Escalations Engineer is responsible for providing...
...JD – Escalation Manager Company Overview
Prospecta was founded in 2002 in Sydney, Australia, to provide data management and automation software for enterprise clients. Prospecta has evolved to be a leading data management software company. Prospecta’s flagship product,...
We are expanding our team and looking for smart individuals to join our Banking process in operations - customer escalations team.
Required Candidate profile-
- Dynamic personality
- Excellent communication and written English skills.
- Work from office (Location Noida...
...Job details / role purpose
Conducting RCA on the client escalation and lower VOC ratings.
Connecting with customer for understanding concern and pacifying
End to end closure of escalation /VOC.
Coordinating with RSA Network/ Operation/BD team
Coaching agents...
...the Supplier Management Policy.
Managing and participating in audit requirements.
Creating management reports.
Manage all escalations in a professional manner and ensure superior customer service to all stakeholders.
Monitor feedback mechanisms for identifying areas...
...Administration of retirement pension benefits
Daily Work Management, processing and review
Conducting Root Cause Analysis on incidents/escalations
Preparation and ongoing management of Standard Operating Procedures/Process documents
Written and verbal communication with...
...effective communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA
Qualification
B.E, B-Tech
Skill (Primary)
DWP-UMC-COLLABORATION
...Job Description (Posting).
This is for sharepoint. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory...
...communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA
Qualification
B-Tech
Skill (Primary)
Cloud Services-Platform Engineering-Project...
...control and other project standards - Keep Infrastructure Team members up-to-date with current project status and other information - Escalate Basis Team issues to the BASIS team leader for resolution - Recommend contingency actions if slippage occurs in the project plan -...
...of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
# Support process by managing transactions as per required quality standards
# Fielding all incoming...
...operations.
Experience in ServiceNow - ITBM, ITOM(DiscvaaS), HRSD, ITSM, Customs Apps, IRM & Integrations.
Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.
Should have managed a team of...
...drive HCL s value and its methodologyCertifications - ITIL v3- CCNA-R&S or equivalent associate (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.)...
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management...
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management...
...Security team providing 24/7 security support.
Responsible for Incident Validation, Incident Analysis, Solution Recommendation, Escalation resolution, Maintain Knowledge base, Patch implementation.
Responsible for closing incidents/reports.
Taking ownership and accountability...
...cooperation and clarification on process-related matters and providing assistance and support when required
. Process Trainer for escalation and training as and when required.
Primary External Interactions
. Limited interaction with the client....
...a work allocation / delivery plan to track completion.
Work with on-shore managers to agree on scope of work, key stakeholders, escalation matrices, project milestones & timelines.
Design & Implement management information systems (MIS) for periodic status updates and...
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management...
...support operations.
Work on critical, highly complex customer scenarios that span across multiple Linux flavours
Act as a technical escalation point within the team
Work with leadership on process improvement and strategic initiatives
Requirements:
5 years of...
