Average salary: Rs2,312,098 /yearly
More statsSearch Results: 1,763 vacancies
...Description
The Red Account Management team handles customer escalations resulting from product, services, account management, customer experience, adoption and renewal-related topics. This team brings strategy, structure, executive attention, and additional internal resources...
...role, you will:
~ Manage and develop a team to handle complex customer service tasks and create initiatives and programs to support escalations business goals and objectives.
~ Engage internal partners associated with the Escalations functional area. Identify and recommend...
...and in companies doing well and doing good - you've come to the right place.
The Red Account Management team handles customer escalations resulting from product, services, account management, customer experience, adoption and renewal-related topics. This team brings...
...Position Title : Escalation Desk Specialist Working days : 6 Days (Alternate Saturday off Rotational shifts ( 8 am to 8 Pm :any 9 hours in-between) Job Summary : The Escalation Desk Specialist is responsible for managing and resolving escalated customer issues or technical...
...Team Manager, Escalated Care Specialists-EA Fan Care Are you passionate about creating great experiences for our fans?
EA’s Fan Care organization exists to help the world to play. We help our players wherever they are, whenever they need, get the most from their games....
...to detail to ensure accuracy.
Adhere to deadlines and strive for productivity and efficiency without compromising on quality.
Escalate issues and seek advice when faced with complex issues/problems.
Willing to work in shift based on work schedule and should be flexible...
...Job Description (Posting).
JD attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements...
....
Knowledge of ITIL in sense of ticketing /Problem ticket/Change process, Emergency change. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.)...
...incorporating best practices across the conversion team while documenting and communicating to impacted stakeholders.
Acting as an escalation point for active client engagements.
Facilitating the accurate and timely integration mapping of client data from source system...
...agents (Subject Matter Expert).
Assist in driving team metrics.
Monitor closure of service levels regularly.
Ensure prompt escalations to the Team Captain.
Supervise team in the absence of the Team Captain.
Monitor performance and quality scores of the team....
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management...
...service requests
#100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets...
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management...
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management...
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management...
...communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA
Qualification
B-Tech
Skill (Primary)
DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management...
...regarding various aspects of implementations, addressing potential issues before they are widely recognized.
Facilitate problem escalation and resolution, keeping other business owners informed as issues develop that may impact a client's implementation.
Directly manage...
...providers.
Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language and interpret documents...
Rs 5 - 10 lakhs p.a.
...enhancing the infrastructure necessary for flawless production operations and deployment, with a strong emphasis on stability and zero escalation.
Key Responsibilities:
Monitor and optimize cloud-based and on-premises production environments to guarantee high...
