Average salary: Rs930,000 /yearly
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- ...scale Analytics Support project, with good knowledge of Incident Management, Change Management, and the ability to drive and manage escalations by coordinating with required business and IT Stakeholders.- Experience in Agile Project Management.- Liaise with internal and...Suggested
- ...packet loss in VoIP networks. Debug SIP, H.323, MGCP, and RTP/RTCP protocols using Wireshark, SIPp, or other tools. Provide L2 escalation support for voice-related incidents and outages. Monitoring & Optimization: Monitor voice quality metrics (MOS, Jitter, Latency)...SuggestedImmediate start
- ...Engine, BMC, Service Now) Provide timely response to all Incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams Understanding and report preparation based on the customer requirement. Recognize, identify and...SuggestedImmediate startNight shiftDay shift
- ...and style expectations. Handle customer complaints or concerns with professionalism and resolve issues to customer satisfaction, escalating when necessary. Earn certifications in these skills Who can apply Only those candidates can apply who: 1. have minimum 1 years...SuggestedFull timeImmediate start
- ...with Infrastructure, Security, Compliance, Procurement, and regional delivery teams Facilitate KT sessions and resource onboarding Escalate critical issues and support transition coordination Windows Server & Security Administer Windows Server environments and Active...SuggestedHybrid workWork at officeImmediate start
- ...surveillance of servers, networks, storage, cloud platforms, and applications.Incident Management :- Ensure timely detection, logging, escalation, and resolution of infrastructure alerts and incidents.- Maintain adherence to SLAs and escalation protocols.Shift Coordination :-...SuggestedShift work
- ...using native tools or third-party solutions Apply patches and service packs as per schedule Assist in incident resolution and escalate complex issues to L3 Maintain database documentation and change logs Virtualization & Cloud Assistance Operate under guidance...SuggestedFull timeHybrid work
- ...platforms, integration knowledge, and the ability to lead L2/L3 support and delivery operations. The SME acts as a technical authority and escalation point for complex incidents and solution design queries. QUALIFICATION: Bachelors degree in IT, Computer Science, Electronics,...SuggestedImmediate startFlexible hoursShift work
- ...smooth functioning. 6. Track performance, analyze sales reports, and implement improvements. 7. Ensure team productivity and handle escalations when required. Why join us: 1. Opportunity to lead a growing branch. 2. Attractive incentives + growth opportunities. 3....SuggestedImmediate start
- ...jitter and packet lossin VoIP networks. DebugSIP H.323 MGCP and RTP/RTCP protocolsusing Wireshark SIPp or other tools. ProvideL2 escalation supportfor voice-related incidents and outages. Monitoring & Optimization: Monitorvoice quality metrics (MOS Jitter Latency)...SuggestedFull time
- ...marketing, technical) to resolve issues efficiently. 5. Follow up with customers to ensure satisfaction and service quality. 6. Handle escalations and provide solutions within defined timelines. 7. Gather customer feedback to improve the overall experience. Skill(s) required...SuggestedImmediate start
- ...packet loss in VoIP networks. Debug SIP, H.323, MGCP, and RTP/RTCP protocols using Wireshark, SIPp, or other tools. Provide L2 escalation support for voice-related incidents and outages. Monitoring & Optimization: Monitor voice quality metrics (MOS, Jitter, Latency)...SuggestedImmediate start
- ...infrastructures Lead onboarding discovery service mapping alert correlation and runbook automation Troubleshoot complex incidents escalated from L1/L2 teams Build automation scripts and runbooks to improve operational efficiency Integrate Monitoring tools with ITSM...SuggestedFull timeHybrid work
- ...timelines, and scope. 2. Client Communication & Relationship Building · Own all client conversations, requirements, expectations, escalations, updates. · Maintain full transparency with clients, no surprises, no gaps. · Build relationships strong enough to earn trust...SuggestedLong term contractFull timeHybrid work
- ...Culture Building Be the go-to person for any team or creator conflicts, burnout signals, or concerns. Mediate sensitive issues and escalate when necessary. Lead efforts to build a positive, open, and energetic department culture 6. Training & Development...SuggestedImmediate startWork from home
- ...1 year(s) experience Apply By Not Provided Posted 1 week ago Job Be an early applicant About the job Join Our Escalation Support Team as a Customer Support Executive ( Voice Process). Location- Indore ( Work from Office ) Responsibilities ~...Work at officeImmediate start
- ...track deliverables and ensure consistent communication. Maintain project dashboards progress reports and change logs. Identify and escalate potential project risks early. Ensure smooth client experience through proactive updates and professional communication. âšï...Full time
- ...have regarding the status of their purchases.6.Issue Resolution:Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.7.Team Collaboration:Work closely with the Sales and Support Team to...Full timeImmediate start
- ...Develop and publish operational dashboards and MIS reports for senior management. Ensure high customer satisfaction by resolving escalated issues and maintaining service quality. 4. Strategic Initiatives Support long-term business goals by forecasting manpower, budget...Immediate start
- ...proper documentation of installations, configurations, and issue resolutions.- Collaborate with the network and IT security teams for escalations or new deployments.- Suggest improvements in system setup, performance, and user experience.Required Skills & Experience :- 2- 3...Work at officeRemote job
- ...performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services completes all required paperwork and works with customers to ensure...Full time
- ...hiring workflows Provide accurate and timely solutions to customer issues Guide customers on how to best use Recooty features Escalate technical or product-related issues to the relevant teams Maintain proper records of customer interactions Ensure high customer...Full time
- ...execution with no access, asset, or documentation gaps. # Strict confidentiality of all HR and company information. # Proactive escalation of risks without waiting for reminders. At DBTech, we don’t believe in passive roles. We believe in ownership, accountability, and...Full timeWork at office
- ...Ownership Take ownership of assigned modules and deliverables with minimal supervision Support production issues and customer escalations Participate in requirement discussions, estimation, and solution design Maintain technical documentation and deployment notes...Full timeFlexible hours
Rs 5 - 8 lakhs p.a.
...services. Document issues reported by clients in the ticket which can serve the purpose of repository or considered as details for escalating issues internally. Provide timely and relevant updates to clients on movement of their issue or development in their requirements...Permanent employmentWork at officeRemote jobFlexible hoursShift work- ...chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document...Flexible hours
- ...processes for incident, request, change, and knowledge management. Engage with stakeholders, vendors, and external providers to resolve escalated issues and maximize support effectiveness. Mentor, train, and develop service desk and support staff, fostering a culture of...Contract workImmediate start
- ...with Infrastructure Security Compliance Procurement and regional delivery teams Facilitate KT sessions and resource onboarding Escalate critical issues and support transition coordination Windows Server & Security Administer Windows Server environments and Active...Full timeHybrid workWork at office
- ...Role & Responsibilities: Handle customer queries and escalated issues with professionalism Provide effective resolutions through voice/email channels Troubleshoot problems related to products, orders, returns, and refunds Maintain accurate documentation of customer...Flexible hoursDay shift
- ...will be the first line of defense for technical questions and account help. Problem Solving: Troubleshoot user issues efficiently, escalating complex technical bugs to the engineering team when necessary. 3. Platform Quality & Operations Job Approval Management:...Full timeWorldwide