Average salary: Rs930,000 /yearly
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- ...commitment to empowering our employees around the world . The Opportunity: ECI has an exciting opportunity for a Senior Systems Escalation Engineer , who specializes in Microsoft technologies, Azure cloud services, and enterprise migrations. This role involves designing...SuggestedHybrid workWorldwide
ECI
Indore5 days ago - ...scale Analytics Support project, with good knowledge of Incident Management, Change Management, and the ability to drive and manage escalations by coordinating with required business and IT Stakeholders.- Experience in Agile Project Management.- Liaise with internal and...Suggested
- ..., collaboration, and continuous improvement.- Oversee end-to-end SOC operations including threat monitoring, incident response, and escalation management.- Design and implement SOC processes, workflows, and KPIs to ensure operational efficiency and effectiveness.- Manage and...Suggested
- ...systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests. Has solid knowledge of Servicenow, services and DHL Express business processes. Can use business knowledge and market...SuggestedHybrid workWork at officeLocal area
DHL
Indorea month ago Rs 6 - 10 lakhs p.a.
...scheduling and ensure smooth workflow at service centers. Support in implementing customer care campaigns and loyalty programs. Escalate unresolved issues to higher management as needed. Skills Required Strong communication and interpersonal skills. Excellent...SuggestedAmor Management Consultants
Indore29 days ago- ...Critical Issues and action reporting: Identify, document, track, and report critical project issues and action items, ensuring timely escalation and closure in coordination with relevant stakeholders. ~ Preparing General Consultant's Monthly Progress Report: Compile and...SuggestedContract workFor contractors
Deutsche Bahn
Indore3 days ago - ...weekly and monthly review meetings ; document outcomes and follow-up actions. Collaborate with business operations to address escalations and requests, ensuring timely resolution through effective coordination with technical teams.. Requirements Requirements...Suggested
robro systems
Indore3 days ago - ...live chat support channels Navigate internal and external documentation and resources to provide world-class service Identify and escalate priority or unresolved issues to appropriate internal teams Route calls to the appropriate resources when necessary and document...SuggestedWorldwideFlexible hours
TaskUs
Indore13 days ago - ...launch strategies to sustain sales growth. Unique Promotions and Marketing Initiatives. Taking care of all process and related escalations. Key Responsibilities Achieve the sales targets set for the branch Achieve all other revenue targets viz. IRR, PF, Tenor,...Suggested
HDB Financial Services Ltd.
Indore15 days ago - ...mechanisms with Sales and Operations teams for effective decision making and problem solving in line with business and risk management needs escalate to RCM as required. . Effectively managing external vendors to ensure quality of reports & TAT . Efficiently track Cost and...Suggested
Aditya Birla Group
Indore3 days ago - ...methodology and providing 1st level support to incident response and monitoring functions. Perform investigation and triage of events and escalate as appropriate. Recognize and investigate intrusion attempts differentiate false positives from true intrusion attempts. Document...SuggestedWorldwide
ECI
Indore5 days ago - .... Understanding client problems Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue Take accountability and responsibility for the work assigned Competencies Required Excellent written and verbal communication...SuggestedLong term contractFull timeWork at office
Unitask
Indore11 days ago Rs 29.4 - 39.78 lakhs p.a.
...standards. Ensure appropriate on-call coverage and operational readiness in partnership with broader STO leadership, maintaining clear escalation paths and incident management processes. Own operational excellence across SaaS, hybrid, and on-premise deployment models,...SuggestedHybrid workVena Solutions
Indore3 days ago- ...teams, and our brand. The ideal candidate is someone who has scaled support teams, built resilient processes, handled enterprise escalations, and driven transformation using technology and AI-enabled tools. This is a high-visibility, leadership role requiring close...SuggestedFull timeWork at officeRemote jobNight shift
Webgility
Indore5 days ago - ...favorable closure with customer satisfaction Intervene where required to manage customer complaints/ grievances effectively, and escalate to ASM ABHFL as necessary to secure customer relationship KRA3 Operational Effectiveness - Monitor and ensure efficient business...SuggestedSelf employmentLocal area
Aditya Birla Group
Indore3 days ago - ...directly to customers. Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. Other duties as assigned Qualifications Minimum Qualifications High...Remote job
Cargill
Indorea month ago - ...Code of Conduct. Lead to achieve the outcomes set out in the Bank's Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Qualification Graduate/ Post Graduate, consistent academic career...Long term contractFull timeWork at officeImmediate startWork from homeFlexible hours
standard chartered india
Indore2 days ago - ...of customer satisfaction by adhering to service standards and procedures. Collaborate with team members and other departments to escalate and resolve complex issues. Stay updated on product knowledge, policies, and procedural changes. Eligibility Criteria Completed...Shift work
Cogent E Services
Indore1 day ago - ...Infrastructure, Security, Compliance, Procurement, and regional delivery teams Facilitate KT sessions and resource onboarding Escalate critical issues and support transition coordination Technical Skills /Competencies MANDATORY Domain Proficiency Level...Hybrid workWork at office
Intertec Systems
Indore5 days ago - ...contribute to reusable accelerators and frameworks- Stay updated with ServiceNow product releases and Now Assist offerings- Handle client escalations and provide architectural resolution- Collaborate with integration teams for ServiceNow integrations- Define CMDB architecture,...
- ...independently. This role requires someone who can solve problems proactively , handle technical blockers without unnecessary escalations , and drive projects efficiently in a startup environment. Key Responsibilities Technical Ownership ~ Take end-to-...Full timeImmediate start
- ...share relevant data points/ inputs to create a positive brand Image amongst SBI stakeholders # Front-end all customer service escalations from the branch walk-in customers in assigned area and resolve them as per the resolution rights shared # Conduct periodic service...Full timeLocal area
SBI cards
Indore24 days ago - ...incident management, production deployments, and cross-functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence. Key Responsibilities: Lead and mentor a team of 10+ technical...Work at officeShift work
ClearTrail Technologies
Indore8 days ago - ...expectations, product characteristics and USPs to enhance effectiveness of sales efforts Track cases in the complaint tracker/ escalations received, liaising with relevant stakeholders as required to drive satisfactory closure Deploy efforts/ initiatives in consultation...Local area
Aditya Birla Group
Indore3 days ago - ...platforms, CRM software, and email communication tools . Collaboration: Ability to work with hotel staff , handle group bookings, and escalate requests requiring hotel intervention. Process Improvement: Vision to identify inefficiencies in booking workflows and suggest...Seasonal work
Directful
Indore15 days ago - ...frequent basis; follow the engagement matrix; take business review initiatives along with partner & build review mechanisms; handle escalated issues; supervise; responsible for closure of grievance in order to ensure smooth functioning & high productivity in the region & continuous...Local area
Niva Bupa Health Insurance
Indore3 days ago - ...team's overall performance. • Ensure timely and effective completion of assigned tasks. • Resolve queries in exceptional situations and escalate them, when required (by following proper channels). • Compile and publish reports on teams' performance reports on set frequencies (...
TP Vision
Indore5 days ago - ...dispatch planning. . Supervise daily warehouse operations, ensuring that any operational issues are promptly logged, resolved, or escalated as per defined protocols. . Ensure strict adherence to SOPs by third-party logistics providers (3PLs) and internal teams for both...Full time
DHL Aero Expreso
Indore4 days ago Rs 0.27 lakh p.a.
...Join Our Escalation Support Team as a Customer Support Executive ( Voice Process). Location- Indore ( Work from Office ) Responsibilities ~ Excellent communication skills in English. ~1-year BPO Experience Required ~ Graduates and Undergraduates are welcome...Work at officeImmediate startTP Vision
Indore5 days ago- ...timeline by identifying project dependencies and critical path. Design and drive a Project governance mechanism to stay on track and escalate any deviations. Identify potential cost saving, Quality Improvement, ESG projects, submit proposals and execute after management approval...Long term contractContract work
Herbalife International India Pvt. Ltd.
Indore7 days ago
