...alerting solutions.
Monitor cloud and on-premise resources to verify integrity and availability.
Troubleshoot operational issues, escalate as appropriate and offer solutions.
Collaborate with application development, network/security, and infrastructure teams to ensure...
Rs 2.5 - 3.09 lakhs p.a.
...operation as well as global teams to develop and maintain prospective customers
9. Assist with high severity requests or issue escalations as needed.
10. Build and maintain strong long-lasting customer relationships
Job Requirements:
1. Bachelor...
...good understanding of the current Medicare Compliance and HIPAA regulations
· Exposure in Denial management and VOB
· Escalate difficult collection situations to management in a timely manner.
Requirements
· Proficient in MS Office; particularly...
...POSITION: - Escalation Manager / Critical Account Manager
LOCATION: -
Chennai / Bangalore
Job Description:
The Critical Account Manager is a key role within Client’s Organization. This individual will lead technical and business collaboration efforts necessary...
...approvals in repo cases & helping the agency manage repo-related issues.
•Handling collection/repo-related customer service issues/escalations.
•Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in...
...of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
# Support process by managing transactions as per required quality standards
# Fielding all incoming...
...service requests
#100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets...
...basis.
§ Ensure all errors/break down of procedure are documented as per BNP Paribas policy.
Contributing Responsibilities
§ Escalating exceptions to appropriate processing team for resolution.
§ Reporting of exceptions in line with internal control and external...
...instructions/SOPs, the quality of the automation, and audit mechanisms (e.g., metrics, alarms, reports, ticketing root causes, etc.). You escalate when automation scripts fail, when tests hit blocks, and when actions needed deviate from SOPs. Where applicable, you manage the lab...
...Document all communication with customers in the CRM
Interface with international customers (via Phone Support)
Timely handoff (escalation) of cases that require technical or political to L2 TAC
Primary Skills:
OSI layers – detailed understanding of each layer’s...
...project management and delivery.
•Manage client relationships and act as the primary point of contact for operational inquiries and escalations.
•Analyze key performance indicators (KPI) and metrics to monitor the health of the account and identify areas for improvement....
...Answer incoming calls and respond to customer’s emails in timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using...
...documentation as related to AML regulatory compliance and recommends appropriate changes. Monitors and analyzes potential AML activity and escalates to the internal team member for review and reporting.
This position will Detect, review, and log suspected Anti-Money Laundering...
...purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
# Oversee and support process by reviewing daily transactions...
...Solving:**
- Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions.
- Escalate any complex problems to higher management as needed.
9. **Sales and Upselling:**
- Encourage suggestive selling techniques to...
...maintain strong, long-lasting relationships with clients.
Act as the primary point of contact for clients regarding delivery issues, escalations, and overall service satisfaction.
Understand client needs and business objectives to ensure alignment with delivered services....
...driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency 3 FTE
Retail Banking (CLM)...
...of fund’s guidelines, which they are subject to. Be reactive and liaise with portfolio manager to take possible corrective actions, escalating breaches as required.
Pay particular attention to liquidity constraints by analysing current market and environmental conditions...
...accomplish assigned tasks
• Ability to work under pressure and tight deadlines
• Track and provide appropriate status updates & risk escalations on Test progress to Test Manager
Responsibilities
• Highly assertive, very clear and focused communication
• Should be a...
...enhancement through continuous reviews and initiatives for process excellence.
Adheres to standard problem-solving protocols; may escalate non-routine issues to a more experienced colleague or supervisor as needed.
Maersk is committed to a diverse and inclusive workplace...
...specific job discipline.
Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
The job requires limited job and business knowledge at the time...
...experience of working in a shared or leveraged service environment.
Proven track record of dealing with complex issues/potential escalations without supervision.
Familiar with operational processes/standard; standard build processes, technical handover and service...
...delivery of high-quality work within the project budget
Maintain daily Client relationship and communication, acting as first point of escalation for daily issues
Provide project data and status reporting to appropriate stakeholders
Manage good onsite-offshore...
...Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2.
New projects
Timely delivery
Avoid unauthorised changes
No formal escalations
Cisco Unified Customer Voice Portal
...management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.
Job Description:
Ability to work in a complex application support environment and work closely...
...support dispute resolution.
Ensure accurate and appropriate responses to disputes internal and external.
Follow the contract & escalation process as per agreements if required.
Accurately record details of all disputes.
Able to reconcile wholesale invoices and...
...purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Do
# Support process by managing transactions as per requiredquality standards
# Fielding all incoming...
...health checks
Source file/DB checks, data validation
Triage & executing runbook actions
Ticket creation for incidents and escalation based on escalation matrix provided
SLO monitoring and reporting
L2 responsibilities
Incident management (following tickets...
...of the back office
Review and ensure processes are in compliance with internal policies and external regulations.
Respond to escalated issues regarding performance and quality.
Coordinate, participate, and/or manage multiple projects assigned by senior management,...
...execution of training programs
6) Ensure that all training programs are delivered on-time, within scope and within budget.
7) Report and escalate to management as needed
8) Create and maintain comprehensive training program documentations.
ABOUT US:
Veranda Enterprise:...