Average salary: Rs661,082 /yearly
More statsSearch Results: 42 vacancies
...service requests
#100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets...
...Answer incoming calls and respond to customer’s emails in timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using...
...Serve as a liaison between project managers and senior leadership, clients, and other key stakeholders. - Communicate project status, escalate issues, and ensure alignment between project goals and organizational objectives.Project Planning and Execution : - Oversee the...
...engineering and make recommendations or undertake independent research to validate new ideas
Act as the key trouble-shooter in complex/escalated incidents
Provide innovative ideas and solutions in an ever-changing environment with an up-to-date knowledge regarding existing...
...services, support in development of transition plan, competency development, facilitate takeover of task and go-live support)
Technical Escalation support, Collaboration with onsite /offshore team and customer coordinators, Stakeholders Management, Technical documentation,...
...purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
# Oversee and support process by reviewing daily transactions...
...SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2.
New projects
Timely delivery
Avoid unauthorised changes
No formal escalations
DevOps-Terraform
Rs 16000 - Rs 25000 per month
...provide clarification or guidance as needed.
# Employee Relations: Serve as a point of contact for employee inquiries and concerns, escalating complex issues to HR management as appropriate. Foster positive employee relations and contribute to a supportive work environment....
...data or systems
# Conduct security assessments, risk analysis and root cause analysis of security incidents
# Handling incidents escalated by the L1 team in 24x7 rotational shifts
# Use advanced analytics tools to determine emerging threat patterns and vulnerabilities...
...experience.
~ The Manager will be responsible for the growth and development of your team, driving efficiency, and acting as an escalation point for major issues (resolving them as they arise), and helping to develop the strategies necessary to reach Lifesight’s goals....
...JOB Details :-
Manage customer’s issues on service or investment needs. Escalate if required. Probe and identify requirements to provide appropriate solutions to customers.
Ensure complete knowledge on all products & services. Be the leader for resolving all queries &...
...and stakeholders, addressing technical concerns, and assisting with system-related inquiries.
- Collaborate with the support team to escalate and resolve complex technical issues.
4. SQL and Database Management:
- Create and optimize complex SQL queries to extract...
...multiple clients by monitoring their applications 24x7x365
Respond to incidents, service requests, and support on minor changes
Escalate to the Level 2 and Level 3 engineers
Review and manage tickets from various projects and also clients/stakeholders
Require persistence...
...preferences, address concerns promptly, and ensure high levels of customer satisfaction. 8. Act as a primary point of contact for resolving escalated issues and negotiating contracts or agreements. Sales Forecasting and Reporting : 9. Analyze sales data, market trends, and...
Rs 2.3 - 6 lakhs p.a.
...queries
Troubleshoot and resolve customer inquiries via phone, email, and chat
Collaborate with the product development team to escalate and resolve complex issues
Document and track customer issues and resolutions
Conduct product training sessions for customers...
...business. - Handling team reviews & team briefings. - Ensuring the deliveries & adherence to store audits via the team. - Handling escalations on priority. - Create healthy environment. - Lead the team by example, with an eye to detail with regards to the business. - Possess...
...Investigate recurrence and patterns of support needs in order to design holistic solutions. Liaise with subject-matter experts where escalation is needed
Collaborate with Global Application Support Specialist, IT developers and other support teams
Contact with the...
Rs 15000 - Rs 18000 per month
...material/ parts.
Specification:
Willingness to learn the Manufacturing Purchase Process.
Quickly adopt to the systematic work.
Escalate the problems at right time.
Obey the superior on day today activities
Interest to knowing new things.
Qualification:
~...
...managing largest portfolios In 12 months : - Emerged as a coveted champion on performance marketing solutions. - Become proficient is escalation handling and resolve conflicts. - Maintain regular measurement of the ROI of campaigns What your day job looks like : - Making...
...internal and external relationships. You ’ll also identify potential business opportunities for EY and GDS within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of...
