Average salary: Rs307,186 /yearly
More statsSearch Results: 1,676 vacancies
...What You'll Bring:
Complaint Resolution:
Responsible for handling and end to end resolution of complaints received on Escalations Channels like RBI, Management, Nodal Officer, Online Grievance Portal etc
Comprehend, analyze and action complaints received under...
...Elevate... You
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.
Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings...
...returns, and exchanges, ensuring a positive customer experience.
Collaborate with other departments to resolve customer issues and escalate complex cases when necessary.
Process orders, returns, and refunds using the eCommerce platform accurately and efficiently....
Rs 6 - 8 lakhs p.a.
...Job Description:
As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAs
are met, implementing process changes...
Excellent Opportunity with our client for
Senior Manager-Escalation (Job Code : J47629)
Exp : 10 - 15 Years Location: Mumbai Key Skills: Escalation
Please pass on or Share this message to your friends who are looking for similar roles
Client is looking out for someone...
...of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
# Support process by managing transactions as per required quality standards
# Fielding all incoming...
...Adept at communication with ability to influence co-workers across our global team and all levels of the organization including escalation of issues
Ability to aggregate and synthesize complex data from multiple sources
High level of attention to detail
Desired...
...hardware, software, and network issues. Respond to help desk tickets, inquiries, and requests in a timely and professional manner, escalating issues as needed to ensure resolution. Assist with the setup, configuration, and maintenance of computers, peripherals, and other technology...
...records of calls, messages, and other communications.
Handling Queries: Resolving customer complaints or issues efficiently and escalating complex problems to higher-level support staff when necessary.
Adhering to Protocols: Following company protocols and procedures...
...clients to solve queries and discrepancies related to the process. This could be telephonic or through emails
Risk identification and escalation, timely escalation of outstanding issues to clients
Working on various trade support activities across the Trade Lifecycle like...
...Adept at communication with ability to influence co-workers across our global team and all levels of the organization including escalation of issues
Ability to aggregate and synthesize complex data from multiple sources
High level of attention to detail in conjunction...
...to contribute towards strategy.
. Proactively maintaining effective working relationships with stakeholders
. Ensure timely escalations are done for issue encountered while performing BAU activities
Performance Indicators
. Feedback from stakeholders, internal...
...service requests
#100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets...
...service requests
#100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets...
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management...
...Administrator/Team Leader.
Deal with queries and requests by the use of standard letters and reference to procedures.
Recognise and escalate potential problem and potential complaint cases and procedures.
Seek clarification where errors are made.
Monitor own workflow...
...business to make limits available for disbursals
o Review security perfection for each of the facility granted to the Borrowers
o To escalate documentation discrepancies to the Front Office for rectifications.
o Regular reconciliations of pledged securities.(internally as...
...financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for...
...the client
Team retention and reduce attrition rate
In depth monitoring and goverance
1. Buck to stop at Delivery head for escalations
2. Participate in client call along with the team
Regular team meetings
New Business Opportunities
CR from the existing...
...the client by doing quality check on the received data within the defined TAT.
Efficiently managing client/customer queries and escalation (PAN India) and responding them within TAT for better servicing experience. Keeping major focus on the HNI client for business growth...
