Average salary: Rs269,166 /yearly
More statsSearch Results: 1,785 vacancies
...About this role:
Wells Fargo is seeking an Escalations Associate Manager...
In this role, you will:
Supervise a team comprised of specialists and team leaders who respond to low complexity inquiries or complaints regarding products and services to ensure timely...
...Description
The Red Account Management team handles customer escalations resulting from product, services, account management, customer experience, adoption and renewal-related topics. This team brings strategy, structure, executive attention, and additional internal resources...
...role, you will:
~ Manage and develop a team to handle complex customer service tasks and create initiatives and programs to support escalations business goals and objectives.
~ Engage internal partners associated with the Escalations functional area. Identify and recommend...
...and in companies doing well and doing good - you've come to the right place.
The Red Account Management team handles customer escalations resulting from product, services, account management, customer experience, adoption and renewal-related topics. This team brings...
...new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.
The Escalation Management and Prevention team designs and implements policies, tools and technology innovations to protect customers. Our team is...
...External Description:
Sr Team Manager, Differentiated Escalation Specialists-EA Fan Care
Are you passionate about creating great experiences for our fans
EA's Fan Care organization exists to help the world to play. We help our players wherever they are, whenever they...
...Position Title : Escalation Desk Specialist Working days : 6 Days (Alternate Saturday off Rotational shifts ( 8 am to 8 Pm :any 9 hours in-between) Job Summary : The Escalation Desk Specialist is responsible for managing and resolving escalated customer issues or technical...
...service requests
#100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets...
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management...
...incorporating best practices across the conversion team while documenting and communicating to impacted stakeholders.
Acting as an escalation point for active client engagements.
Facilitating the accurate and timely integration mapping of client data from source system...
...a team
Perform Quality Control for the assigned project team
Interact with the client, share feedback on process priorities
Escalate superior process or client related needs to superior level together with suggested ways forward
Good performance indicators and reports...
...Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC...
...resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management...
...agents (Subject Matter Expert).
Assist in driving team metrics.
Monitor closure of service levels regularly.
Ensure prompt escalations to the Team Captain.
Supervise team in the absence of the Team Captain.
Monitor performance and quality scores of the team....
...with customers
Scan goods and collect payments
Issue receipts, refunds, change, or tickets
Resolve customer complaints and escalate to the supervisor if necessary
Maintain clean and tidy checkout areas
Keep reports of transactions and report any discrepancies...
...phone and explain the benefits of our educational resources
Answer incoming phone calls and resolve customer queries
Identify and escalate priority issues to the appropriate department
Maintain a high level of product knowledge to effectively promote our offerings...
...SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2.
New projects
Timely delivery
Avoid unauthorised changes
No formal escalations
Windows Server Admin
...regarding various aspects of implementations, addressing potential issues before they are widely recognized.
Facilitate problem escalation and resolution, keeping other business owners informed as issues develop that may impact a client's implementation.
Directly manage...
...Leverages knowledge of company database, campaign tools, and principles
Triage, research and resolve member issues that require escalation support from business partners
Use best practices and knowledge to improve processes, products, and services
Develop strong partnerships...
...stakeholders in the prospect's organization
Preparing and reviewing contracts
Renewal of contracts
Proactive churn risk management
Escalation Management
Negotiation and closing the deal/ opportunity
Responsibilities
Work along with the AE to move deals/...
