Average salary: Rs859,798 /yearly
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...Key Responsibilities of an Escalation Manager / Duty Manager / Customer Success Manager
Escalation Management deals with Incident/Problem management system for Enterprise customers in IT infrastructure. It is managed by set of people who carries out the entire documented...
...POSITION: - Escalation Manager / Critical Account Manager
LOCATION: -
Chennai / Bangalore
Job Description:
The Critical Account Manager is a key role within Client’s Organization. This individual will lead technical and business collaboration efforts necessary...
...candidate will be responsible for enhancing the skills of our product specialists and technical account managers, with a focus on improving soft skills and reducing escalations.Key Responsibilities:
# Skill Development : Develop and implement training programs aimed at...
...our clients and the communities we operate in.
Job Title:
Manager – Fund Accounting
Date:
Department:
IFSO
Location:... ...on any changes/new events impacting BAU. Should be proactively escalating the BAU/Staff issues to AVP.
Identifying the staff training requirement...
...operate in.
About Business line/Function:
Job Title:
Manager
Date:
Department:
MO Project / Change Management
Business... ...based upon the project plan
Ø Control, management and escalations of all risks, impacts and delays to the project
Ø Champion...
...ongoing maintenance. You will be working closely with your product managers, product owners, engineering leaders, your team and other... ...decisions for new and existing application development, proactively escalating issues and seeking assistance to overcome obstacles
Partner...
...the improvement of policies, standards and processes. Ability to manage large complex programs using tools like Planview.
Serve as... ...key contact for the program and portfolio stakeholders, and as escalation point for project/program/portfolio issues. Effectively communicate...
...trades on a day to day for BNP Clients.
Job Title:
Assistant Manager
Date:
Department:
MO - Derivatives SYD
Location:... ...and resolving trade-related exceptions. Any issues or escalations should be managed timely utmost care
§ The Assistant Manager...
...providing operational support for business teams. - Is the front line manager for a team, approximate size ~15-20 which supports quality check... ...issues, finding and implementing solutions
Responsible for escalating issues on a need basis such as spike in volumes vs. forecast,...
...experience, for our customers. This role requires the individual to manage a team of approximately 20 associates supporting tasks related... ...different sites on operational milestones, process changes, escalations, etc.
- Own program specific goals around SLA, quality and productivity...
...Job Description
Senior Release Management, Chennai
REFID596435
About the Role
We are seeking a proactive and dynamic... ...issues and requests submitted via JIRA tickets as well as email escalations. Also expected to provide debugging support during technical bridge...
...priorities, product feature decisions, and engineering process. Manage "program/feature" dependencies across multiple teams, scrum teams... ...and remove obstacles, clear blockers (e.g., “Path to green”), escalating appropriately. Makes trade-offs: time vs. scope vs. cost.
Develop...
...Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all...
...Position Sr. Manager Customer Service & Operations Location Chennai
Position reports to Regional Manager Operations
Job description... ...of team.
revenue leakage and generating high profits.
Escalations and resolving customer complaints/queries.
co-ordination...
Rs 2.5 - 3.09 lakhs p.a.
...This is a remote position.
Job Summary
Account Manager will develop long-term, trusting customer relationships, achieve... ...customers
9. Assist with high severity requests or issue escalations as needed.
10. Build and maintain strong long-lasting customer...
..., India Required Experience: 8 - 14 Years
Skills : Project Management, Technical Project Manager, Java/J2EE, Java Security, Team Management... ...to support the reports/deliverables/milestones/without any escalations.
Collaborate with cross-functional teams to define, design,...
...instructions received from supervisors
assist with money laundering related queries
Act as a backup for manager AML
point of contact for business controls units for escalated AML Cases
ensure continuous feedback on emerging typologies to AML staff
Roles &...
...Solutions
Novac Technology Solutions is currently hiring Technical Manager - SOC
Novac Technology Solutions is a digital transformation... ...for problem/incident management, tracking of all issues, escalation and reporting
Prepare event and incident documentation as needed...
...take necessary action to minimize deviations, if any
Build and manage effective customer relationship with key customers tagged to him... ...relationships
Address customer queries and grievances escalated by the branch personnel in a timely manner
Ensure Lead sharing...
...DevOps, and security is required.
Job Duties
Portfolio management: Align with Product Owners, Technology Leaders and other key... ...metrics and establish processes for clear ownership, reporting, and escalation channels.
Job Requirements
~ Experience:
~ Bachelor’...
