Search Results: 33 vacancies
...Manager - WFM/BI - BFS035879
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting...
...non-discriminatory environment free from intimidation, harassment or bias based upon these groups.
Job Responsibilities (Manager WFM (RTA)) -
Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting
To co ordinate with...
...Ready to take your Workforce Management (WFM) skills to the next level?
Were seeking a seasoned Assistant Manager WFM in Mumbai or Pune to join our client high-performing BPO team! Are you an analytical leader with a passion for optimizing operations? Do you thrive in...
...WFM/BI - Assistant Manager - BFS035881
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create...
...We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Job Title: WFM Volume Forecaster (Role Band B1 - Group Manager Level) Position
Summary:As a WFM Volume Forecaster at the Group Manager level (Role...
...Management team for Shipping and Logistics Business Unit Forecasting Capacity Planning Scheduling Reporting and RFP Solutions Design effective WFM solutions to meet objectives and resolve business problems Work with multiple stakeholders across the organization to support BU and...
...Job Title : Sr. Associate WFM (MIS)
Location : Pune
Experience : 2 Years
Skills : Should have strong knowledge on Ms Excel Advanced Formulas & Contact Center Formula ( AHT, Shrinkage, Attrition, SLA, Occupancy, Utilization, SLA ) . If known VBA, Python is an added...
...business requirement and internal capacity plan numbers.
Needs to be well-versed with scheduling methods & protocols.
Assist WFM managers with monitoring forecasting and capacity planning process.
Establish a professional and collaborative working relationship...
...Job Title : Sr. Associate WFM (RTA)
Location : Pune
Experience : 2 Years Skills : Should be able to manage Queue and floor, Schedule Adherence and preparing APR reports
Job Description : • Analysis – Strong Analytical skills
• Should be able to handle & achieve...
...digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Manager- Customer Care/ WFM
Responsibilities
· Recommend staffing changes to match the call demand & coordinate with the WFM resource daily to ensure...
...verbal, written and comprehension skills
- Ability to scrub, dissect and shape data, create customized reports.
- Good Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.
- Create forecasts, schedules and IDPs, run scenarios inside a WFM tool
-...
...to manage and resolve issues to ensure fulfillment and flawless delivery of projects
# Be part of the discussion between manager and WFM team on forecast and number of agents required
# Organize fun hours on Friday for the team to promote team engagement
# Identify opportunities...
...Matter Experts
Collaborations to:
Other Assistant Managers
Lead Assistant Managers
QCA/QC AM
Process Trainer
MIS and WFM
Enabling Function Staff (HR Personnel, IBMS Staff, IT Resource, Clinic Staff)
HCA Staff
#
Stateside Counterparts
Process...
...Domain Expertise - Knowledge of various tools and statistical analysis methodology- Excel, Running Macros, Report Generation, Dashboards, WFM, 1X, HAD tools - Competent
# Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and...
...Job Description
Position Title, Responsibility Level
Real-Time Analyst
Function Workforce Management
Reports to
WFM Manager
Permanent/ Temporary Permanent
Span of Control -
Location
India
Basic Functions
Responsible for...
...quality metrics, conduct regular reviews and escalate the teething issues
What you’ll bring
Minimum 6 years of experience in WFM and minimum 2 years at Lead/Manager level in CS/BPO/Contact centers
Adept with data, strong analytical skills, ability to prove...
...Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
Key skills & knowledge:
~ Ability to...
...and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
Planning & Scheduling
Managing WFM Personnel
Manpower Planning, Scheduling, Transitioning new logos.
Updating & maintaining master trackers
Preparing and publishing...
...Familiarity with relational database management systems
Must have 8-10 years of overall work experience
With 3-5 years of experience in WFM, MIS, Business Intelligence, Data Analytics activities, Microsoft Power BI, Tableau, or related roles
Should have Experience in...
...Timings - Flexible (24.7) || Travel Requirements - NA
Specialism - Customer Operations
This role will be an essential part of the WFM Program in the Customer Operations Vertical.
He/she should have the ability to quickly and efficiently assimilate process knowledge...
