...Designation: Lead WFM Shifts: 24x7 ( including night shifts ) – Shifts will be assigned based on the business requirement.
Work Location: Chennai, Perungalathur ( work from Office )
Roles & Responsibilities:
Monitor queue for adherence
Monitor queue and...
...following locations:
Chennai, TN, IND
- 2+ years of program or project management experience
- 4+ years’ experience in a Contact Center WFM or BI Reporting field
- Bachelor’s degree and/or recognized equivalent work experience ·
- Experience in working with databases, ETL...
...HCLTech | Walk in for WFM Executive for Freshers to 4 Years on 10th Apr 24
Job Description:
Interview for WFM (Work Force Management)
At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied...
...to manage and resolve issues to ensure fulfillment and flawless delivery of projects
# Be part of the discussion between manager and WFM team on forecast and number of agents required
# Organize fun hours on Friday for the team to promote team engagement
# Identify opportunities...
...Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
Implement best practices and over-deliver...
...direction for the team, track progress against targets through regular cadence calls and course correct as required
# Partner with the WFM, Hiring & HR team to ensure optimal resource allocation and maintenance of a ready skilled team of resources to avoid leakages and...
We have Openings for WFM for UK and US BPOs In MUMBAI
* Monitor the queues on a real time basis
* Shift focus for phone, chat and e-mail channel according to real-time requirements (e.g. in peak times)
* Ensure agents adhere to the planned and prepare Desired Candidate...
...# Cadence with delivery lead to ensure margins are met and the accountnumbers are at par to what is committed
# Weekly calls with WFM to ensure resource optimization, compliance tothe manpower numbers agreed in the contract, future planning in case oframp ups etc....
...and supporting global/national Voice network- Strong experience in Avaya Call Center solutions including but not limited to ACD, CMS, WFM, Verint- Experience with call routing; ARS, AAR, VDN, Vector programming- Experience with VoIP monitoring tools- Strong knowledge of IP...
...Basic-level knowledge in Verint Recording instance.• Good experience in Avaya Call Center solutions including but not limited to ACD, CMS, WFM, Verint
• Experience with call routing; ARS, AAR, VDN, Vector programming• Experience with Avaya messaging platforms (Aura Messaging,...
...High Road, Sholinganallur, Chennai - 600119
HR: Jefferson G
Job Description:
The process is part of Work Force Management (WFM).
Strong Knowledge in Below Skills:
Work Force Management - WFM
RTA / RTM.
Forecasting / Screening.
MIS.
Responsibilities...
...and quality standards as per defined quality norms.
Training & Self Development.
Should be a Team Player.
Strong Knowledge of WFM Processes.
Exposure to IEX will be an added advantage.
Analytical bent of mind.
Preparing and Analyzing agent schedules to meet...