Search Results: 254 vacancies
...bias based upon these groups.
Job Responsibilities (Manager WFM (RTA)) -
Responsible to manage c apacity Planning, Scheduling... ...Avaya, Variant, Blue Pumpkin
Maintain data integrity
Own the MIS delivery for the account with respect to all aspects of WFM...
...Manager - WFM/BI - BFS035879
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting...
...Ready to take your Workforce Management (WFM) skills to the next level?
Were seeking a seasoned Assistant Manager WFM in Mumbai or Pune to join our client high-performing BPO team! Are you an analytical leader with a passion for optimizing operations? Do you thrive in...
...We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Job Title: WFM Volume Forecaster (Role Band B1 - Group Manager Level) Position
Summary:As a WFM Volume Forecaster at the Group Manager level (Role...
...Senior Manager - WFM - BFS035726
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting...
...business requirement and internal capacity plan numbers.
Needs to be well-versed with scheduling methods & protocols.
Assist WFM managers with monitoring forecasting and capacity planning process.
Establish a professional and collaborative working relationship...
Rs 2.4 - 4.2 lakhs p.a.
...Job Description:
As an MIS Executive, you will be responsible for providing comprehensive MIS reporting support to management, utilizing advanced Excel skills and CRM tools. Your role will involve preparing various reports, analyzing data, and ensuring accuracy and timeliness...
Rs 1.5 - 3.5 lakhs p.a.
...KRA FOR MIS Executive -
1) Academic Data Management and Documentation:
· Ensure accurate and timely recording of all academic data.
· Implement standardized documentation processes for efficient data storage and retrieval.
· Maintain confidentiality and integrity...
Rs 1 - 2 lakhs p.a.
...responsible for Data collection,
compilation & Analysis of monthly plant performance
-You will look after preparation of monthly MIS on time
-You will arrange Monthly meetings and prepare MOM
-You will arrange KRA review session of Sr. team members with BU Head...
About _VOIS India: In 2009, _VOIS started operating in India and now has established global delivery centre in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer...
...Opportunity for MIS Executive (SQL/Power Bi) Leading MNC-Pune
Profile- MIS Executive (SQL/Power Bi)
Experience –3+ Years
CTC – 7.5.0 L - 8.5.0 L
Job Location -Pune
Qualification- Any Graduate
Shift- US Shift...
...performance and quality
#
~ Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags... ...numbers are at par to what is committed
# Weekly calls with WFM to ensure resource optimization, compliance to the manpower...
...digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Manager- Customer Care/ WFM
Responsibilities
· Recommend staffing changes to match the call demand & coordinate with the WFM resource daily to ensure...
...Domain Expertise - Knowledge of various tools and statistical analysis methodology- Excel, Running Macros, Report Generation, Dashboards, WFM, 1X, HAD tools - Competent
# Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and...
...quality metrics, conduct regular reviews and escalate the teething issues
What you’ll bring
Minimum 6 years of experience in WFM and minimum 2 years at Lead/Manager level in CS/BPO/Contact centers
Adept with data, strong analytical skills, ability to prove...
...problemsolving.
Ability to work independently and manage multiple tasks in a fastpaced environment.
Flexibility to work rotational UK Shifts (5 days window starts from 1.00pm to 2.00am)
RTA Scheduler, RTA, Real Time Analyst, WFM, Work Force Management, Capacity Planning
...and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
Planning & Scheduling
Managing WFM Personnel
Manpower Planning, Scheduling, Transitioning new logos.
Updating & maintaining master trackers
Preparing and publishing...
...requirements.
To manage Stakeholders represent CCT in different forums WBRMBR QBR.
Plan Training sessions by working closely with the WFM team.
Drive and improve English Communication Chat,Email Voice and Soft Skills and Floor Support for on time and quality delivery...
...associates
~ with support functions to address the issues raised by associates
~ analysis & preparation of shift schedule along with WFM
~ One-To-One session with all associates, tracking issues & concerns raised – forwarding the details to respective department
~...
...2.
Quality & CSAT
On-Time Delivery, Manage software, Troubleshoot queries
Customer experience, completion of assigned certifications for skill upgradation
3.
MIS & Reporting
100% on time MIS & report generation
IOS Middleware framework
