Average salary: Rs692,948 /yearly
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- ...Budget – 8 LPA to 12 LPA Working Days in a week- 5 Role Overview We are looking for a highly analytical and execution-focused WFM cum Outbound Dialler Manager to own end to-end workforce planning, real-time performance management, and outbound dialler strategy for...WFMFull timeWork at officeUS shiftShift workNight shift
- About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the...WFMFull time
- Job Description : PepsiCo is beginning a transformation journey within Workforce Management (WFM). With its global reach, the scale and impact to our frontline employees and leaders is significant, with an opportunity to continue to elevate the employee experience. We are establishing...WFM
- Job Title : UKG Pro WFM Functional ConsultantCompany : Mindview IT Services Pvt LtdJob Type : Full-TimeJob Summary : Mindview IT Services Pvt Ltd is looking for an experienced UKG Pro WFM Functional Consultant to join our growing team. The ideal candidate should have hands-...WFMFull time
Rs 30 lakh p.a.
? Hiring Alert | Infor GHR / WFM Technical Consultant ? ? Location: Kolkata / Delhi / Mumbai / Pune / Gurugram / Chennai / Hyderabad ? Employment Type: Full-Time ? Experience: 5–14 Years ? Budget: Up to ₹37 LPA ? Work Mode: On-Site We are looking...WFMFull time- ...conversion & agent effectiveness * Coach, mentor & control attrition * Maintain US compliance & quality standards * Work closely with QA, WFM & Ops teams Ideal Candidate: * Experience in US outbound/telesales (BPO) * Strong in sales metrics & conversion strategy *...WFMFull timeUS shiftNight shift
- ...systems, and HR technology ecosystems. ~ Hands-on experience with workforce management platforms such as Infor Workforce Management (WFM) , Indeavor , Shiftboard , Infor APS , or similar solutions. ~ Solid knowledge of integrations between scheduling, payroll, HR,...WFMFull time
- ...Management • Team Leadership & Attrition Management • Dialer Strategy & Campaign Management • Client & Stakeholder Management • WFM, MIS & Operational Governance • Training, Coaching & Performance Improvement Role Highlights: • Own end-to-end process...WFMFull timeWork at officeUS shiftShift workNight shift
- ...Manager / Senior Operations Manager ● Team Size: 20 Agents (plus Sr. Agents, as applicable) ● Stakeholder Interface: QA, Training, WFM, MIS, HR, Dialer & Client Ops Teams Core Responsibilities- 1. Performance Ownership & Governance ● Own daily, weekly, and monthly...WFMFull timeUS shiftNight shift
- ...across US and Canada payroll and timekeeping operations.Key Responsibilities :- Configure and maintain UKG Pro, UKG Workforce Management (WFM), and UKG Workforce Central solutions.- Perform system configuration activities (configuration experience is required; integration...WFM
- Job Title : Infor Technical Consultant Time & Labor (WFM).Location : Remote.Experience : 6 to 10+ Years.We are seeking an experienced Infor Technical Consultant with strong expertise in Infor Workforce Management (WFM) Time & Labor.The ideal candidate should have hands-on experience...WFMRemote job
- ...performance metrics Analysis real time adherence data to identify trends and training opportunities Maintain users and profiles within WFM software Creating schedules based on the forecast and adjusting for daily call center and agent needs Works closely with...WFM
- ...tools. Drive Corrective and Preventive Action (CAPA) initiatives. Collaborate with Operations, Training, and Workforce Management (WFM) teams to improve performance. Lead Lean, Six Sigma, and other continuous improvement initiatives where applicable. 5. Client &...WFMFull time
- ...experience with real-time learnings and data to identify opportunities, propose solutions and improve future efforts. Collaborate with L&D, WFM, Service Operations and other support teams to ensure change plans are executed for a smooth launch with high engagement and adoption....WFMHybrid workRemote job
- ...Overview The WFM UKG Boomi Senior Analyst is responsible for designing, developing, implementing, and supporting UGK WFM integrations using Dell Boomi. This role partners closely with Business Design, SAP, and functional analysts to deliver scalable, secure, and reliable...WFM
- ...Vancouver.The Role :An Engineering Leader to manage and scale multiple product lines spanning Voice AI, BPO, and Workforce Management (WFM). Reports directly to the Head of Engineering. Owns the engineering organization building infrastructure for Voice AI agents, Agent QA,...WFMShift work
- Summary :We are hiring a Sr. WorkForce Software (WFS) Specialist with 3 to 8 years of experience in WorkForce Software (WFS), UKG Pro WFM, Kronos WFC, or UKG Dimensions.Key Responsibilities : - Configure and support Time & Attendance modules.- Configure Pay Rules, Work Rules...WFM
- ...Acquisition, Cross-sell & Upsell (US Market) ● Reporting Line: Director - Call Center Operations ● Matrix Interface: US Client Stakeholders, WFM, MIS, HR, Training, Quality, Tech & Finance P&L Ownership, Governance & Performance Architecture ● Own the end-to-end P&L for...WFMFull timeNight shift
- ...compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM). This role will be part of our WFM business unit. Role Summary Embark on a journey to redefine B2B customer delight! We’re on...WFMFull timeWork at officeRemote jobWorldwide
Rs 8 - 12 lakhs p.a.
...Required: 6–10 Years (International US Outbound Call Center) Role Overview We are hiring a highly analytical and execution-driven WFM cum Outbound Dialler Manager to lead end-to-end workforce planning, real-time operations, and outbound dialler strategy. This role...WFMLong term contractFull timeTemporary workWork at officeUS shiftShift workNight shift- ...AWS or Microsoft Azure.- Hands-on experience with DevOps pipelines and deployment automation.- Understanding of contact center technologies, CRM, and Workforce Management (WFM) solutions is an advantage.- Experience working within Agile delivery frameworks. (ref:hirist.tech)WFM
- ...Functional Consultant with 8 to 12 years of expertise in implementing, configuring, optimizing, and supporting Workforce Management (WFM) solutions. In this role, you will act as a primary subject matter expert (SME), bridging the gap between business processes and...WFMFull timeLocal area
- ...minimal supervision, and a go-getter attitude grounded in accountability. Note: This role sits within our Payoneer Workforce Management (WFM) business unit. The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and...WFMWorldwide
- ...focused on proactive planning and resource optimization, key application governance & system administration support, delivery of strategic WFM projects across multiple clients and verticals. The Workforce Management team drives solutions and strategies that maximize...WFMFull timeTemporary workShift work
- ...in Amazon Connect implementations.- Strong knowledge of call center operations, KPIs, and contact center technologies (IVR, CTI, ACD, WFM).- Proficiency in AWS services including Lambda, Lex, DynamoDB, S3, Kinesis, CloudWatch, IAM, and Step Functions.- Experience with AWS...WFM
- ...About the Role: We have transitioned from a traditional, reactive WFM department into a proactive, AI-powered Resource Orchestration Center (ROC) organization. Operating as the "Enterprise Brain" of our 1,000-agent, 24/7 global travel operation, we rely on an advanced...WFMFlexible hoursShift work
- ...as Boomi , SFTP, CSV/XML, and file-based integrations, EDI integrations and carrier connectivity. Hands-on experience with UKG Pro WFM / Workforce Central integrations, UKG Ready integrations , NetSuite, ADP Payroll, SAP SuccessFactors, and SAP S/4HANA integrations Good...WFMRemote jobFull time
- ...capabilities to own workforce planning, real-time performance management, and leadership-level MIS for a US Call Center. This role blends WFM expertise with advanced Excel-driven data analysis , enabling informed decisions on staffing, productivity, cost control, and SLA...WFMLong term contractFull timeTemporary workUS shiftNight shift
- ...outcomes. Ability to work across different time zones and manage global customer accounts. Note: This role will be part of our WFM business unit. The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and...WFMWorldwide
- ...team-building, engagement, and capability-enhancement initiatives. ~ Functional Knowledge: Working knowledge of Workforce Management (WFM) practices and operations tools/systems. ~ Experience with UI or similar data/workflow management tools, along with exposure to soft...WFMFull timeShift work