Average salary: Rs692,948 /yearly
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- Job Description : We are seeking an Infor WFM Consultant to join the W.I.N.G.S. product team, responsible for configuring and developing Infor Workforce Management modules that power Deloitte's proprietary shift bidding and scheduling product. This role will work on timekeeping...WFMShift work
- ...Consumer MI & Field Data Management: Management and validation of consumer master information (MI) and field-level data in WFM, ensuring accuracy, completeness, and consistency of consumer, meter, service connection, and work-order-related information. Location Tracking...WFMFull time
- Role Overview:We are looking for an experienced UKG Pro Workforce Management (WFM) Functional Testing Specialist with strong hands-on experience in UKG Pro WFM configuration, functional testing, configuration validation, and end-to-end test execution.The ideal candidate will...WFMRemote job
- ...contact center solutions aligned with business requirements.- Define end-to-end architecture across Five9, CRM, Workforce Management (WFM), LeadPerfection (LP) and other enterprise platforms.- Evaluate existing contact center architecture and recommend improvements for scalability...WFMImmediate start
- ...operations. Stakeholder & Client Management Act as a key interface with internal functions (Operations, Training, Compliance, WFM, HR) to drive alignment. Manage internal and external client interactions , including reviews, governance forums, and escalations....WFMFlexible hoursNight shift
- ...3 year(s) 3 year(s) Apply By Not Provided Posted today Job Be an early applicant About the job UKG WFM / Dell Boomi Technical Consultant Location: India Experience: 3+ years Type: Technical / Integration We are looking for...WFMImmediate start
- ...outcomes. Ability to work across different time zones and manage global customer accounts. Note: This role will be part of our WFM business unit. The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and...WFMWorldwide
- ...Join EY and help to build a better working world. EY- Global Delivery Services (GDS) – People Consulting (PC) – Work Force Management (WFM) – UKG WFM Boomi Manager At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally...WFMFull timeLocal areaImmediate startWorldwideFlexible hours
- ...occupancy metrics. Recommend staffing and routing improvements based on forecasted demand. Work closely with Workforce Management (WFM) teams to optimize customer experience. Five9 & CCaaS Administration Administer and support Five9 contact center platform....WFMImmediate start
- ...level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership ● Drive real time management performance for In-house contact centers and Vendors. ● Drive skilling and priority changes...WFM
- ...yourself, and a better working world for all. EY- Global Delivery Services (GDS) – People Consulting (PC) - Work Force Management (WFM) – UKG Senior Consultant Managing global workforce in today’s fast changing and highly disrupted environment is becoming...WFMFull time
- ...service leadership and management QUALIFICATIONS: - Customer-facing contact center experience - Experience building integrations across WFM, CRM, and contact center solutions - Experience with communications protocols and APIs such as WebRTC and SIP - Experience with hands-...WFMFull time
- ...3+ Years Employment Type: Full-Time About the Role Advantmed is seeking an experienced Team Leader - Dialer Management (WFM) to lead Workforce Management operations, real-time monitoring, and dialer functions. The ideal candidate should have strong expertise...WFMFull timeImmediate startShift work
- ...About the Role: We have transitioned from a traditional, reactive WFM department into a proactive, AI-powered Resource Orchestration Center (ROC) organization. Operating as the "Enterprise Brain" of our 1,000-agent, 24/7 global travel operation, we rely on an advanced...WFMFlexible hoursShift work
- ...team-building, engagement, and capability-enhancement initiatives. ~ Functional Knowledge: Working knowledge of Workforce Management (WFM) practices and operations tools/systems. ~ Experience with UI or similar data/workflow management tools, along with exposure to soft...WFMFull timeShift work
- ...Demonstrated knowledge of core call center metrics such as service level, AHT, and adherence. ~ Strong analytical abilities with proficiency in WFM tools (e.g., Assembled, Verint, Nice IEX), Google Suite, and Microsoft Excel/Sheets. ~ Experience with outsourced call centers is a...WFMLocal area
- ...Responsibilities: Monitor performance and coach members to continuously improve their technical skills and quality of service Coordinate with WFM to schedule training sessions, back-office activities and vacations Manage Timesheets each week (PSA) Implement initiatives to...WFMFull timeWork at officeLocal areaShift work
- ...implement CCaaS platform capabilities such as skill-based routing, ACD, IVR / call flow development, Quality Management, Workforce Management (WFM), and Digital & Omni-channel solutions (DFO).- Architect and implement end-to-end integration solutions for CCaaS platforms using : 1....WFM
- ...industry best practice guidance to steer transformation, ensure successful rollouts, and help customers maximize the full potential of the WFM, Quality and Analytics solutions. Building long-term, trusted-advisor relationships with customers is the key success criteria for this...WFMFull timeHybrid workWork at officeRemote job
- KPMG Global Services | WFM Functional Consultants Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary...WFMHybrid workImmediate start
- ...Hands-on AWS, Five9, Cresta, or custom AI agent/LLM integration experience Omnichannel contact center architecture expertise WFM platform integration (Verint, NICE, inContact or similar) Real-time analytics and reporting architecture MLOps and model governance...WFMHybrid work
- ...operations leaders. Maintain intraday supply versus demand accuracy by processing schedule exceptions and shrinkage requests using WFM tools. Update forecasts and recommend overtime, extra hours, voluntary time off, or schedule adjustments. Partner with WFM, Real-...WFMFull timeWork at officeFlexible hours
- ...compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM). This role will be part of our WFM business unit. Role Summary The ideal candidate is a self-motivated, multi-tasker, and...WFMFull timeHybrid workRemote jobWorldwide
- ...compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM). This role will be part of our WFM business unit. Role Summary We are looking for a Senior Associate – Global Expansion...WFMContract workRemote jobWorldwide
- ...we give businesses the tools they need to work efficiently worldwide and grow with confidence. About Payoneer Workforce Management (WFM) Payoneer Workforce Management (WFM) is Payoneer's global workforce solutions business, helping companies hire, onboard, pay, and manage...WFMFor contractorsLocal areaRemote jobWorldwide
- ...and business functions.- Build named, module-wise certified coverage across NICE CXone capabilities and roles, including AI, Analytics, WFM/WEM, Routing, Digital, CRM/API integration, migration, and managed optimization.Required Experience & Capabilities :- Deep experience...WFMLong term contractShift work
- Experience : 10+ years in contact center MI (A3S) and WFM solutions.Core Focus : Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities on BI areas like contact center...WFMLong term contractFull timeTemporary workShift workWeekend work
- ...and Operations. Real-time monitoring: Track queues, SL/ASA, wait times, AHT, occupancy, adherence, and abandon across channels via WFM/CCaaS tools. Action management: Execute intraday levers (break reshuffle, skill/routing changes, reassignments, OT/VTO signals) to...WFMLong term contractLocal areaRemote jobWorldwideNight shiftRotating shiftWeekend work
- ...administrative issues and communicating appropriately to the Team Lead or POC. Your key responsibilities Monitor and actively drive WFM strategy for business Provide thought leadership to the team in identifying and implementing resource optimization techniques....WFMFull timeFlexible hours
- ...user profiles Build and optimize inbound/outbound voice, chat, email, and messaging flows Integrate external systems such as CRM, WFM or custom apps Develop and deploy custom scripts, data actions as needed Programming & Development Write and test code for...WFMRemote job