Average salary: Rs736,905 /yearly
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- Mandate Requirements HR Reporting Working experience on HR data Managing HR data Analyzing and Creation of HR reports Power Bi dashboards. Setting up KRIs for the HR team Stakeholder management Excellent Communication Technical Skills Advanced...WFMFull time
- ...Prepare various reports for Operations to analyze the trends. Implements logics over Excel to prepare new templates. Qualifications : Bachelors Degree and good WFM knowledge along with basic excel skills. Remote Work : No Employment Type : Full-time...WFMFull timeRemote job
- ...Endorsements, Certificates, Billing, and Carrier Coordination. Monitor daily workflow allocation, queue management, operational dashboards, WFM inputs. Ensure compliance with licensing restrictions, process controls, QA, audit standards. Conduct RCA for quality issues and...WFMFull timeHybrid work
- ...parity.- Develop migration roadmap, including phased cutover plans and risk mitigation strategies.- Define integration patterns for CRM, WFM, reporting, and telephony systems.- Provide architectural guidance to developers and infrastructure engineers.- Review and approve...WFM
- Description : Job Title : Business Analyst Functional Consultant UKG PRO WFM Specialist.Location : Hyderabad (work from office ).Employment Type : Full time.Total Experience-5 Years.About the Role : We are looking for a highly skilled Kronos Functional Consultant Workforce....WFMFull timeWork at office
- ...delivering accurate forecasting models to support business objectives. This position requires a strong analytical mindset proficiency in WFM tools and the ability to collaborate across departments to drive operational excellence. Key Responsibilities: Forecasting and...WFMFull time
- ...We’re looking for a Workforce Management Senior Specialist to join our team in the Hyderabad office! As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a...WFMFull timeWork at office
- ...Designation: Deputy Manager WFM Experience: 5-6 Years Educational Qualification: Any Graduate (Preferred - Math and Statistics)This WFM resource is responsible for managing/governing forecasting accuracies on Interval/Daily/Weekly and Monthly level. Individual should be able...WFMLong term contractFull timeTemporary workRemote job
- ...problems quickly Previous working experience in a HRIS role is essential (6 years) Hands on experience with HR software (HRIS) UltiPro WFM and/or Kronos essential for role Hands on experience with HRIS reporting UltiPro BI reporting module PowerBI Crystal Reports WFM...WFMFull time
- ...Job Purpose and Impact We are seeking a versatile UKG Pro WFM specialist with deep expertise in UKG Pro WFM including Timekeeping Attendance Accruals and Boomi integration (CRT functional builds). This position will play a pivotal role in optimizing and maintaining our...WFMFull time
- ...Knowledge of Avaya would be advantageous.- Excellent communication skills, both verbal and written.- Experienced in Genesys Architect, WFM, QM, Reporting, Chatbots and CRM systems.- Experienced in ACD, call centre environments.- Good working knowledge of TCP/IP, DHCP and QoS...WFM
- ...meaning of work , and be a part of the team raved by Clients, Job-seekers and Employees. If you are a Testing Lead -UKG Pro WFM/Dimensions looking for excitement, challenge and stability in your work, then you would be glad to come across this page. We are an...WFMLong term contractContract workHybrid work
- ...delivering accurate forecasting models to support business objectives. This position requires a strong analytical mindset proficiency in WFM tools and the ability to collaborate across departments to drive operational excellence. Key Responsibilities: Forecasting...WFMFull timeWorking Monday to FridayFlexible hours
- You will manage and support UKG Kronos Workforce Management (WFM) modules, including configuration, testing, deployment, and maintenance. The role involves working on time clocks (installation, troubleshooting, upgrades), collaborating with stakeholders such as Operations,...WFM
- ..., collaborating with cross-functional technical teams, and working with Customer Care systems and enterprise applications such as CRM, WFM, and telephony platforms. Familiarity with Salesforce and Amazon Connect is a mandate Experience to SF Service Cloud and SF Sales Cloud...WFMFull time
- ...Genesys Cloud solutions tailored to business needs.- Implement and optimize IVR Bots, ChatBots, Speech Analytics, and Workforce Management (WFM) solutions.- Develop real-time and historical reporting analytics for contact center performance monitoring.- Integrate Genesys Cloud...WFMContract work
- ...AItocreate tomorrow to know us onLinkedInXYouTube andFacebook. We are inviting applications for the role of Manager Work Force Management (WFM) Responsibilities Will act as a liaison between the GCC and Site WFM teams. Communication and Presentations Skills: Should be...WFMFull timeRemote job
- Description : Job Title : Infor WFM Administrator.Responsibilities : System Configuration : - Configure and maintain the Infor WFM system to meet the organization's workforce management needs.- Customize settings, workflows, and business rules within the Infor WFM application...WFMFull time
- ...Responsibilities: Workforce Management (WFM) Managing user schedules; Setting up maintaining and monitoring user schedules and exceptions Incident Dispatch: Receive and dispatch support incidents Assigning incidents to the correct functional areas...WFMFull timeFlexible hours
- ...process updates completions drive process accuracy by liaison with operations and quality team. Drive soft skills logistics with facility WFM Ops and all other functionsShould be knowledgeable on the business/process in customer experience have excellent communication skills...WFMFull timeRemote job
- ...for yourself and a better working world for all. EY- Global Delivery Services (GDS) People Consulting (PC) Work Force Management (WFM) Manager Managing global workforce in todays fast changing and highly disrupted environment is becoming increasingly complex. As...WFMFull time
- ...end delivery and management of large scale global projects. This role involves in -depth understanding of processes across various WFM modules and the ability to define various strategies and leading teams. Manager will both drive and manage teams of various sizes and...WFMFull time
- ...tasks and perform them with little supervision will be responsible for analyzing data to ensure accuracy experience is creating Dashboards WFM Tools Competency i.e. Able to work on MS-Office Excel Word & PPTs. Excellent verbal & written communication & presentation skills....WFMFull timeRemote job
- ...target SLAs and OLAs Ensures adherence to coverage schedules and adjusts accordingly.Communicates Coverage deviations to Management and WFM Accomplishes call center human resource objectives by recruiting, selecting, orienting, ensure proper training, assigning,...WFMImmediate start
- ...qualifications. 2 to 5 years of industry experience with exposure to Global implementations Experience in implementing HCM or WFM software Ability to work in a fast-paced team environment Ability to adapt to new technologies and changing...WFMFull timeShift work
- ...Manage routing strategies, IVR flows, SIP server configuration, and call flows.- Troubleshoot issues related to Genesys Framework, Routing, WFM, SIP Server, GVP, and integration components.- Collaborate with cross-functional teams to gather requirements and deliver customized...WFMImmediate start
- ...the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay. Overview The WFM Team Lead is responsible for managing real-time operations ensuring a smooth day-to-day delivery and achievement of service levels....WFMFlexible hoursWeekend work
- ...Location: pune JobType: full-time We are seeking a Senior Consultant with deep expertise in UKG Pro Workforce Management (WFM) , specifically across Timekeeping, Accruals, and Integrations. The ideal candidate will have full project lifecycle experience—from requirements...WFMFull timeWeekday work
- ...demand patterns and recommend staffing solutions Identify gaps in workforce processes and recommend improvements Support implementation of WFM tools automation and best practices Ensure compliance with company policies labor laws and operational standards Reporting &...WFMLong term contractFull timeWork at officeShift workDay shift
- ...On Premise Cloud Contact Center Technologies Cisco Genesys ~ SIP VOIP IP Telephony & Unified Communications IVR CTI Call Recording WFM Dialers. ~ Basic understanding of Network Infrastructure Design and monitoring. ~ Ability to work in a 24x7 Support environment...WFMFull timeLocal area