Average salary: Rs686,728 /yearly
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- ...to check existing lab infrastructure and highlight any changes required Should be able to have excellent rapport with training and WFM stakeholders to understand training requirement and numbers and accordingly allocate and manage training labs Should be able to represent...WFMTraineeship
- We are looking for a UKG Pro Workforce Management (WFM) Technical Consultant with strong hands-on experience in integrations, interfaces, reporting, APIs, and technical support.The ideal candidate will be responsible for developing and maintaining technical solutions, troubleshooting...WFM
Rs 100000 per month
...attrition & service quality Proven client & stakeholder management experience Leadership across Operations, Quality, Training & WFM Experience handling escalations, complaints, retention & complex customer journeys Strong analytical, commercial & transformation...WFMFull timeRs 41000 - Rs 45000 per month
...agents. • Analyze various reports including process dashboards & team performance reports. • Should have working knowledge of AHT and WFM. • Primary focus on achieving SLA. • Motivating associates through effective management, career development & implementation of...WFM- ...International Voice Process. Team Leader designation must be reflected in official employment documents. Strong understanding of AHT, WFM, SLA, shrinkage and roster management. Proven experience in team handling, performance monitoring and floor management. Excellent...WFMFull time
- .... Analyze various reports, including process dashboards and team performance reports. Should have working knowledge of AHT and WFM. Primary focus on achieving SLA. Motivate associates through effective management, career development and implementation of reporting...WFMFull time
Rs 80000 - Rs 110000 per month
JOB DESCRIPTION: Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves...WFMFull timeTemporary workHybrid workShift workRs 5 - 5.5 lakhs p.a.
...performance feedback. Analyze process dashboards, team performance reports and operational metrics. Maintain working knowledge of AHT and WFM . Drive the team toward achieving defined SLA targets . Motivate associates through effective people management and career...WFMWork at officeRs 5 - 5.5 lakhs p.a.
...in an International Voice Process Experience handling team performance, coaching, and mentoring Strong understanding of AHT, WFM, SLA management, roster planning, and shrinkage management Experience conducting performance reviews, audits, and feedback sessions...WFMFull timeRs 9 lakh p.a.
...Mandatory) Salary Package: Up to ₹9 LPA Job Summary We are looking for a skilled and detail-oriented Workforce Management (WFM) Analyst with 2–5 years of relevant experience. The ideal candidate should have strong analytical skills and hands-on experience in...WFMFull timeRs 13 - 14 lakhs p.a.
...platforms, including Genesys, Five9, and NICE CXone, ensuring interoperability and data consistency. Oversee workforce management (WFM) strategies to optimize agent scheduling, real-time adherence, and performance metrics. Develop and deploy automation scripts using...WFMFull time- ...Castings (m/f/d) Defines, drives and consolidates the IW global standard and owns the relevant documentation PE guidelines and WFM’s Equipment standards Standard PFMEA / Control plan Is the owner of the long-term Innovation trac. Is recognized as a reference...WFMLong term contract
- ...improvements to enhance customer experience, operational efficiency, quality, and compliance. Collaborate with Operations, Quality, Training, WFM, Compliance, Technology, Analytics, and Transformation teams. Support pilots, testing, SOP and knowledge updates, training, change...WFM
- ...metrics. Monitor and improve key performance indicators, including AHT, SLA, and productivity. Coordinate with Workforce Management (WFM) for roster planning and shrinkage management. Prepare and submit operational review reports within defined timelines. Conduct...WFMContract work
- ...adherence, and shrinkage. ~ Strong analytical, problem-solving, and decision-making abilities. ~ Working knowledge of CRM, telephony, WFM, and quality-monitoring tools. Qualifications : ~ Bachelor's degree in any discipline preferred. Important Points : ...WFMFull time
Rs 15 lakh p.a.
...Amazon Connect Contact Lens to analyze customer interactions and enhance service quality. Implement and manage Workforce Management (WFM) strategies to optimize agent scheduling and productivity. Maintain relevant AWS certifications and stay current with evolving cloud...WFMFull timeRs 50000 - Rs 60000 per month
...About the Role We are looking for a skilled and motivated Workforce Management (WFM) Analyst to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention...WFMFull timeRs 42 lakh p.a.
...contact center resources. Collaborate with stakeholders to analyze workforce metrics and optimize staffing strategies using advanced WFM tools. Support the migration and maintenance of legacy telephony systems, including Genesys, Five9, NICE, and CXone, to ensure...WFMFull time- ...user of Microsoft Excel or Google Sheets for data analysis, reporting, and workforce planning. - Experience with workforce management (WFM) platforms or telephony systems is considered an advantage. - Strong numerical aptitude and analytical thinking, with the ability to interpret...WFMFull timeImmediate startRemote jobFlexible hoursShift work
Rs 50000 - Rs 58333 per month
.... Work closely with operations, HR, and recruitment teams for hiring and ramp planning requirements. Maintain data accuracy within WFM tools and reporting systems. Required Skills & Qualifications 2.1 to 5 years of experience in Workforce Management within an International...WFMLong term contractFull timeTemporary workShift workRs 20 lakh p.a.
...and value cases covering cost, quality, cycle time, customer impact, risk, and benefits. Partner with Operations, Quality, Training, WFM, Compliance, Technology, Analytics, and Transformation teams. Support pilots, testing, SOP updates, training, change readiness, go-...WFM- ...critical escalations and ensure timely resolution and preventive actions. Lead Operations Managers, Team Leaders, Quality, Training, WFM, and support functions. Use operational data and root-cause analysis to identify risks and improvement opportunities. Drive...WFMFull timeContract work
- ...network for the world's money. For everyone, everywhere. More about [our mission](#) and [what we offer](#). Job Description As a WFM Lead, you will play a crucial role in supporting our agents and operational teams to optimise SLA and efficiency whilst protecting agent...WFMFull time
- ...continuously expanding. You can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace#Omnichannel#Omni #CCaaS #Genesys#WFM Grow Together As a Principal Architect (Genesys), you will own the architectural strategy, governance, and technical roadmap...WFMHybrid workWork at office
- .../CMA/CFA/CPA/MBA (Finance) Premier Institute Documentation As per standard policy Relocation Yes Shift US Shifts (Timing : WFM / Hybrid / WFO WFO Notice Period 30 to 45 days Cab Facility Both sides within hiring zone Interview Rounds As per standard policy...WFMFull timeHybrid workRelocationUS shiftShift work
- ...opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest in your learning and development. We’ll help you develop the...WFM
- ...Join EY and help to build a better working world. EY- Global Delivery Services (GDS) – People Consulting (PC) – Work Force Management (WFM) – UKG WFM Boomi Manager At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally...WFMFull timeLocal areaImmediate startWorldwideFlexible hours
- ...readiness, business continuity and regulatory compliance. # Collaborate with Technology, HR, Finance, Compliance, Quality, Training and WFM teams to resolve delivery challenges. Mandatory Requirements ~8–12 years of overall relevant experience. ~6–10 years of...WFMFull timeContract work
Rs 75000 - Rs 100000 per month
..., queues, response times & email backlogs Conduct huddles, 1:1s, coaching & performance reviews Partner with Quality, Training & WFM teams Analyse trends and implement corrective actions Maintain reports, action plans & stakeholder updates What You Need ⭐ 3...WFMFull timeShift workNight shiftWeekend work- ...complaint drivers, escalations and customer feedback to identify root causes and corrective actions. Partner with Quality, Training, WFM and Operations teams to address skill gaps, quality issues and staffing risks. Support new-hire transition, nesting, refresher...WFMFull timeShift workNight shift