Search Results: 46 vacancies
...Manager - WFM - HIG017302
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting...
...knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Manager, WFM
You&rsquore responsible to operate a MIS and Reporting team which will support the data and information requirements of Operations...
...Assistant Manager - WFM - HIG017299
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create...
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than...
...own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Process Developer- WFM!
Responsibilities
. Monitor real-time queue status and agent schedule adherence
. Monitor, record, and escalate real-time...
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than...
...DESCRIPTION
We are looking for an Good Workforce Management (WFM) Program Manager I, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Account...
Rs 3 - 6.5 lakhs p.a.
...Below JD for WFM ( Scheduler )
# Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments.
# Reviews and processes schedule change requests.
# Performs ongoing analysis of current staffing and efficiencies comparing...
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
Description
The Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting...
...internal reporting, Aspect reporting, and other tools for use in diagnosing real-time, and intraday performance outlooks.
~ Be the WFM main point of contact for internal and external partners on an intraday basis, ensuring our support centers operate in the most efficient...
...resources based on demand
Additional Job Description
Minimum 10 years of overall experience
Minimum 7 years of experience in WFM / RMG functions in IT Industry is a must.
Proficiency with Excel, Word and PowerPoint & Reporting Tools
Ability to work...
Monitor real time queue and proactively highlight if SL is impacted.
Involve in client discussions proactively on RTA chat groups.
Highlight leakages and utilization drops to service delivery teams on timely basis.
Setting up Reporting MIS for New accounts.
Managing...
...closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.
As a central WFM supply chain manager , you will create efficient, implementable short term staffing plans. You will work closely with business,...
...technology teams and other stakeholders to manage critical parameters, employee experience, contingency etc.
• Publishing reports of critical WFM and other important parameters to drive efficiency in them and to keep all relevant stakeholders regularly informed.
• creating...
...address critical issues.
6 to 10 years of experience in supporting contact center operations and technology (IVR, ACD, CTI, Routing, WFM and Reporting).
Hands-on troubleshooting experience on any Contact Centre solutions/applications
Experience in WFM report...
...Forecast contacts and plan capacity for worldwide IPV program.
Weekly/Monthly governance on HC utilization.
Constant communication with WFM, business team, finance, senior leadership, operations, recruitment and other internal clients on status of plan vs Actual...
...Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA- and partner to define action plans that resolve issues and drive continuous improvement.
Handle a team of team leaders.
Able...
...estimations of the customer requirements.
Requirements
Having total 2-4 Years of experience as Techno functional consultant for WFM domain.
Having 1-2 years of experience in Workforce Time & Attendance as Configuration specialist.
Good Experience in writing complex...
...in class Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as WFM Program Manager for SEPO Vertical. The ideal candidate has a positive attitude and is a result oriented individual with willingness to...
...direction for the team, track progress against targets through regular cadence calls and course correct as required
# Partner with the WFM, Hiring & HR team to ensure optimal resource allocation and maintenance of a ready skilled team of resources to avoid leakages and...
