Search Results: 5 vacancies
...and analytics resources
Preferred qualifications
Prior experience in SQL and Power BI environment
Relevant experience in WFM Reporting
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion...
...with outbound dialers, campaign management
Experience with WorkForce Management solutions
Experience building integrations across WFM, CRM and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience designing...
...and SBUs.
We Are Looking For Someone Who Has
~ A Bachelors in business or related field.
~5+ years Contact Center Operations or WFM experience.
~ Experience with WFM Tools; IEX, eWFM, CMS, Canvas, Avaya, Geotel, etc.
~ Previous client interface experience.
~ A...
...reports from the assigned account, update schedules to reflect accurate intraday projections, code exceptions and made roster updates in WFM Tools.
About You
You have worked in contact center environment
You have strong understanding of Real Time Management
You...
...Trainers / QA with 1 to 5 years experience in Inbound Process Training / Quality . CTC 3 to 3.5 -5.5 Lacs / Year . Number of Vacancies - 5
WFM/ RTM Executives with minimum 6 months experience in RTM/ WFM . CTC 3.5 to 4.5 Lacs / Year . Number of Vacancies - 5
Customer Support...