Average salary: Rs1,050,000 /yearly
More statsSearch Results: 55 vacancies
Job Title:
Manager, WFM
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business...
...WFM/BI - Assistant Manager - BFS035883
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create...
Job Title:
Assistant Manager, WFM
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future...
...Note :- Only Apply If you have 8+ Yrs Exp in WFM
Position - Assistant Manager (WFM)
Location - Whitefield , Bangalore
Supervisory Responsibilities
Supervise, coach and motivate Call Center agents and Team Leads to develop a high level of customer service to meet...
...Skills Required:
Scheduling
Capacity Planning
Client Interaction
WFM Tools
Key Responsibilities:
# Develop and maintain accurate forecasting models to predict workload and staffing requirements across multiple channels and contact types.
# Create efficient...
Rs 30 lakh p.a.
...VP WFM- Bangalore or Mumbai
Hope you are doing well! as per our discussion please find attached the job description and below the required details.
CTC- 75 LPA including 25% variable
Contact centre experience is must have
Candidates from Third party BPO experience...
...Work on real-time tickets related to schedule change request, non-production request
*Prepare and communicate daily handoff report to WFM leadership team on SL performance.
*Recognize and initiate escalation process for systems outages and submit problem tickets to the...
...candidates, consistently providing industry-specific updates, and expertise.
Role Description
Belmont Lavan is looking to hire a WFM (Workforce Management) Functional Lead on a 12 Months Freelance Contract basis. As a WFM Functional Lead, you will be responsible for developing...
...Work on real-time tickets related to schedule change request, non-production request
*Prepare and communicate daily handoff report to WFM leadership team on SL performance.
*Recognize and initiate escalation process for systems outages and submit problem tickets to the...
...agent group inventory and schedule recruitment / training as required
ORGANIZATIONAL RELATIONSHIPS:
Reports to the Senior Manager-WFM Associate Services and interacts with all levels throughout organization; employees, distributors and vendors, Regional Office and Home...
# Order Processing: Receive, review, and process customer orders accurately and efficiently using designated systems and tools.
# Order Fulfilment: Coordinate with internal stakeholders, including sales, inventory management, and logistics teams, to ensure timely fulfilment...
...Audiocodes SBC, IP endpoints, SIP, H.323
~ Strong experience in Avaya Call Center solutions including but not limited to ACD, CMS, AES, CTI, WFM, Verint
Experience on AEP IVR and third party applications which use AES solution
Experience with call routing ARS, AAR, VDN,...
...Experience with API (REST/SOAP) integrations
Familiarization with TCPA, CFPB, PCI, and other Contact Center Compliance standards
NICE IEX WFM Administration Experience
SSIS and SSRS Experience
Call Miner/Clarabridge/Speech Analytics Experience
SQL Experience...
...for the planning and execution of resource allocation strategies to meet staffing needs through the application of workforce management (WFM) methodologies. Provides multi-level forecasting, scheduling, reporting, real-time monitoring and trend analysis support to ensure...
...WFM Manager/ RTA Manager// WFM// BPO International BPO- Bangalore
Work from Office
Package: Upto 15 LPA (depends on experience).
5 days working.
Shift: Night Shift
*Note - Exp as a WFM Manager/ RTA Manager/ Capacity Planning in a BPO is a must
Min 8+ years...
...Periodically update the customer on the status of cases owned.
Timely resolve the issues reported by the customer which are related to UKG Pro WFM / Dimension / Kronos Workforce Timekeeper / Workforce Integration Manager / Workforce Accruals / Workforce Attendance / Workforce...
...equivalent job experience
~ Experience thinking customer-first with deep appreciation for the customer mindset
~ Having Enterprise Support WFM experience would be a Plus.
~ Design, prepare and analyze reports; and communicate to all levels of CX organization
~ Knowledge: To...
...performance metrics
Analysis real time adherence data to identify trends and training opportunities
Maintain users and profiles within WFM software
Creating schedules based on the forecast and adjusting for daily call center and agent needs
Works closely with...
...experience with ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, chat, text email and workforce management (WFM)
Solid understanding of call flows, scripting, and design within CXone Studio
2+ years of experience working on common...
...relations. We are growing our software engineering presence across multiple products.
We are looking for a Full-Stack Developer for our WFM solutions team to join us on this journey. You will be able to work in a dynamic, fast-paced, and innovative environment that values...
