Guest Service Agent Job Description Template
Our company is looking for a Guest Service Agent to join our team.
Responsibilities:
- Performs all necessary administrative tasks;
- Answers phone calls and requests from guests;
- Manages a variety of financial transactions and is responsible of cash floats;
- Provides information and general assistance to guests.
Requirements:
- Possess a valid passport and when possible a seaman book copy;
- Experience as a receptionist;
- Knowledge of Fidelio Cruise System is an advantage;
- High School certificate;
- Problem-solving skills;
- Cruise industry experience is an advantage;
- Teamwork;
- Fluent English, oral and written and at least 3 additional European languages (Italian, Portuguese, German, Spanish and French);
- Proficient use of Microsoft Office and Publisher;
- A recognised medical certification is required before starting to work on board;
- Excellent communication and customer care skills.