Guest Service Agent – Front Office Job Description Template
Our company is looking for a Guest Service Agent – Front Office to join our team.
Responsibilities:
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required;
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations;
- Manage, resolve or escalate any and all Guest complaints quickly;
- Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments;
- Provide prompt service and actively seek opportunities to drive Guest satisfaction;
- Attend all Front Office meetings;
- Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events;
- Assist the Front Office Manager with daily Front Office operations;
- Serve your role and Team in an environmentally-conscience manner;
- Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule.
Requirements:
- Commitment to delivering a high level of customer service;
- Previous customer service experience within the hotel/leisure/retail sector;
- Excellent communication and interpersonal skills;
- Flexibility to respond to a variety of work situations;
- Ability to work under pressure;
- Excellent grooming standards.