Assistant Front Office Manager Job Description Template
Our company is looking for a Assistant Front Office Manager to join our team.
Responsibilities:
- Other duties as assigned;
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation;
- Follow all safety policies;
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork;
- Maintain good communication and working relationships with all hotel departments;
- Assist the Front Office Manager in all aspects of the department and ensure service standards are followed;
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards;
- Consistently offer professional, friendly and engaging service;
- Act in accordance with policies and procedures when working with front of house equipment and property management systems;
- Monitor staffing levels to meet cover business demands;
- Train supervisors and fulfill training role in the absence of the trainer;
- Follow department policies, procedures and service standards;
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities;
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures;
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures.
Requirements:
- Commitment to delivering a high level of customer service;
- Accountable and resilient;
- Ability to work on your own and as part of a team;
- Flexibility to respond to a variety of work situations;
- High level of IT proficiency;
- Excellent leadership, interpersonal and communication skills;
- Ability to work under pressure;
- Excellent grooming standards;
- Previous supervisory experience in Front Office within the hotel/leisure/retail;
- High level of commercial awareness and sales capabilities.