Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Receptionist Front Desk Job Description Template
Our company is looking for a Receptionist Front Desk to join our team.
Responsibilities:
- Take and relay messages;
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations;
- Monitor office supplies and place orders when necessary;
- Inform guests about the availability of tables and direct them to the tables;
- Provide information about our hotel, available rooms, rates and amenities;
- Schedule meetings;
- Maintains security by following procedures; monitoring logbook; issuing visitor badges;
- Keep updated records and files;
- If any Interview Appointment given, co ordinate with Admin team;
- Prepare outgoing mail by drafting correspondence, securing parcels etc;
- Respond to clients complaints in a timely and professional manner;
- Notifies company personnel of visitor arrival;
- Inform customers about payment methods and verify their credit card data;
- Hand out employee applications;
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
Requirements:
- Knowledge of office management and basic bookkeeping;
- Problem-solving skills;
- Proven experience as front desk representative, agent or relevant position;
- Customer service orientation;
- English Proficiency (Oral and Written);
- Strong communication and people skills;
- Excellent knowledge of MS Office (especially Excel and Word);
- Familiarity with office machines (e.g. fax, printer etc.);
- Good organizational and multi-tasking abilities.