Customer Service Job Description Template
Our company is looking for a Customer Service to join our team.
Responsibilities:
- Liaising with customers to help trouble-shoot problems;
- Additionally, social media interaction (if interested/inclined);
- Carry out dip-stick research with customers as when they happen;
- Process and analyze customer feed-back and suggest ways for continual improvement of the product;
- Responding promptly to customer inquiries;
- Knowing our products inside and out so that you can answer questions;
- Providing feedback on the efficiency of the customer service process;
- Keeping records of customer interactions, transactions, comments and complaints;
- Acknowledging and resolving customer complaints;
- Maintaining a positive, empathetic and professional attitude toward customers at all times;
- Communicating with customers through various channels;
- Ensure customer satisfaction and provide professional customer support;
- Managing a team of junior customer service representatives;
- Communicating and coordinating with colleagues as necessary;
- Processing orders, forms, applications, and requests.
Requirements:
- Sense of humour;
- Self-driven to achieve targets & goals;
- Active on twitter and facebook (Active implies, daily usage/posts.the more followers/friends, the better.blog is a plus);
- Microsoft Excel/Powerpoint savvy;
- Excellent communication skills, flair for writing is a plus;
- Enthusiastic, out-going and genuinely friendly (loves people and interacting with people);
- Be a part of shaping the growth of the company (and a larger cause/change) with feedback and ideas – which will be a mandatory expectation.