Customer Service Representative

Customer Service Representative Job Description Template

Our company is looking for a Customer Service Representative to join our team.

Responsibilities:

• Prepares source data for computer entry by compiling and sorting information; establishing data entry priorities;
• Review and manage EDI exceptions regularly, where applicable;
• Managing a team of junior customer service representatives;
• Communicating with customers through various channels;
• Execute manual order entry process within required timeline and accuracy;
• Timely review and investigation of root cause for customer short-payments, where applicable;
• Ensure date management guidelines are followed on 100%
• Actively participates in teams to continuously improve and drive quality into UL’s service to the customer;
• Responding promptly to customer inquiries;
• Performs fast and accurate data entry of information by inputting alphabetic and numeric information utilizing standard operating procedures (SOP’s);
• Performance measurements include, but not limited to, quality accuracy and task completion goals;
• Performs other duties as required;
• Tests customer and account system changes and upgrades by inputting new data and reviewing output in test environment;
• Acknowledging and resolving customer complaints;
• Update NOTD codes in Oracle timely.

Requirements:

• Should have product and Market knowledge;
• Any Bachelor’s Degree;
• Review regularly and resolves timely customer concerns/ claims/ cares on the portals related to the delivery process;
• Coordinate internal actions related to delivery improvement initiatives for key customer accounts;
• Prepares source data for computer entry by compiling and sorting information; establishing data entry priorities;
• Performs fast and accurate data entry of information by inputting alphabetic and numeric information utilizing standard operating procedures (SOP’s);
• Collaboratively manage turnaround time with team members;
• Performance measurements include, but not limited to, quality accuracy and task completion goals;
• Implementation of marketing and promotional strategies for organizational promotion and development;
• Ability to learn about products and services and describe explain them to customers;
• Actively participates in teams to continuously improve and drive quality into UL’s service to the customer;
• Performs other duties as required;
• Tests customer and account system changes and upgrades by inputting new data and reviewing output in test environment;
• Handle assign task;
• Demonstrate solid understanding of customer requirements and delivery precision criteria.