Customer Service Representative

Customer Service Representatives Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

Customer Service Representative Job Description Template

Our company is looking for a Customer Service Representative to join our team.

Responsibilities:

  • Prepares source data for computer entry by compiling and sorting information; establishing data entry priorities;
  • Review and manage EDI exceptions regularly, where applicable;
  • Managing a team of junior customer service representatives;
  • Communicating with customers through various channels;
  • Execute manual order entry process within required timeline and accuracy;
  • Timely review and investigation of root cause for customer short-payments, where applicable;
  • Ensure date management guidelines are followed on 100%
  • Actively participates in teams to continuously improve and drive quality into UL’s service to the customer;
  • Responding promptly to customer inquiries;
  • Performs fast and accurate data entry of information by inputting alphabetic and numeric information utilizing standard operating procedures (SOP’s);
  • Performance measurements include, but not limited to, quality accuracy and task completion goals;
  • Performs other duties as required;
  • Tests customer and account system changes and upgrades by inputting new data and reviewing output in test environment;
  • Acknowledging and resolving customer complaints;
  • Update NOTD codes in Oracle timely.

Requirements:

  • Should have product and Market knowledge;
  • Any Bachelor’s Degree;
  • Review regularly and resolves timely customer concerns/ claims/ cares on the portals related to the delivery process;
  • Coordinate internal actions related to delivery improvement initiatives for key customer accounts;
  • Prepares source data for computer entry by compiling and sorting information; establishing data entry priorities;
  • Performs fast and accurate data entry of information by inputting alphabetic and numeric information utilizing standard operating procedures (SOP’s);
  • Collaboratively manage turnaround time with team members;
  • Performance measurements include, but not limited to, quality accuracy and task completion goals;
  • Implementation of marketing and promotional strategies for organizational promotion and development;
  • Ability to learn about products and services and describe explain them to customers;
  • Actively participates in teams to continuously improve and drive quality into UL’s service to the customer;
  • Performs other duties as required;
  • Tests customer and account system changes and upgrades by inputting new data and reviewing output in test environment;
  • Handle assign task;
  • Demonstrate solid understanding of customer requirements and delivery precision criteria.