The Customer Care Representative I resolve routine and basic problems and communicates solution or requested information to the customer. Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Care Representative I may utilize a customer relationship application or database to record activities and research product information. Analyze a customer’s service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Care Representative I requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. Being a Customer Care Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
Customer Care Representative Job Description Template
Our company is looking for a Customer Care Representative to join our team.
Responsibilities:
- Refer unresolved customer grievances or special requests to designated departments for further investigation;
- Follow up to ensure that appropriate actions were taken on customers requests;
- Answer calls professionally to provide information about products and services, or obtain details of complaints.
Requirements:
- Banking / Financial Services / Broking;
- Industry.