...skills, attention to detail, positive professional attitude, and the ability to work in a team environment. • Should have knowledge on WFM activities & role in an Organization • Must well versed with WFM calculation & logics • Report deviations, Plan vs. Actual and it’s implication... 

WNS

Mumbai
6 days ago

Rs 30 lakh p.a.

 ...VP WFM- Bangalore or Mumbai Hope you are doing well! as per our discussion please find attached the job description and below the required details. CTC- 75 LPA including 25% variable   Contact centre experience is must have Candidates from Third party BPO experience... 

Stalwart Management Consulting

Mumbai
more than 2 months ago
 ...contact volumes and schedule both historically and in real-time. As a key member of the Sales & Customer Success Organization the WFM Analyst will work with the various Operations Management teams to produce staffing requirements for their assigned processes/site(s) in... 

Newfold Digital

Mumbai
16 days ago
 ...Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Key skills & knowledge: ~ Ability... 

Webhelp

Mumbai
12 hours agonew
 ...experience in Work Force Planning/Management Preferred Skills Experienced in MS Office tools, especially Excel and Powerpoint. Familiarity with SAP based WFM Tool desired (NICE/InContact) Additional Notes Proficiency in PowerBI desired Qualifications Important Facts... 

Global Industrial

Mumbai
20 days ago
 ...agents. Analyze various reports including process dashboards & team performance reports. Should have working knowledge of AHT and WFM. Primary focus on achieving SLA. Motivating associates through effective management, career development & implementation of... 

Career Job Solution

Mumbai
9 days ago
 ...data in a structured manner. Capacity Planning experience is preferred. . Minimum of one to two years of experience in performing WFM functions (specifically real-time management) in a multi-department/site contact center environment required. . Ability to perform... 

Stalwart management consulting

Mumbai
17 days ago
 ...agents. Analyze various reports including process dashboards & team performance reports. Should have working knowledge of AHT and WFM. Primary focus on achieving SLA. Motivating associates through effective management, career development & implementation of... 

Career Job Solution

Mumbai
9 days ago
 ...Center Business intelligence and MIS reporting. Knowledge & Key Skills: Hands-on experience managing team of Call center BI / MIS , WFM team. Advance knowledge and hands-on experience of BA tools like Power BI Proficiency with MS office with sound knowledge of... 

VFS Global

Mumbai
19 days ago
 ...companies. To know more about Firstsource please visit our website Job location :Mumbai and Hyderabad Position :Assistant Manager-WFM Division : BPO Experience : Min 5years of experience and 2years in relevant role Responsibilities Support operations from... 

Firstsource

Mumbai
a month ago
 ...projects including SAP CPI, SAP PO / PI, Mulesoft, etc and Replicon time application administration. Good to have Experience in HCM/PSA/WFM domain and/or SaaS delivery model. Build and/or support enterprise time, project, and resource management module having prior... 

EisnerAmper India

Mumbai
8 days ago
 ...to " ****@*****.*** ". The Role & Responsibilities: An exciting opportunity has arisen for a Real Time Analyst WFM within the existing Resource Planning Team. In a call center, the responsibility for real-time and/or intraday management of resources... 

Teleperformance

Mumbai
29 days ago
 ...Timings - Flexible (24.7) || Travel Requirements - NA Specialism - Customer Operations This role will be an essential part of the WFM Program in the Customer Operations Vertical. He/she should have the ability to quickly and efficiently assimilate process knowledge... 

eClerx Investments Ltd

Mumbai
6 days ago
 ...CSAT and NPS Coordinating with product/ projects team and ensure smooth dissemination of new launches. Coordinate with operations, WFM, controls, compliance and quality team. Ability to learn and unlearn new products, process, tools, etc. Should be subject matter... 

IDFC FIRST Bank

Mumbai
5 days ago
 ...Calabrio Engineer Exp: 1 to 3 Years Location: Mumbai Job Description: #LI-DNI *) Knowledge in Quality Management, Analytics and WFM components *) monitoring the Calabrio servers, recordings, alerts and performing daily health checkup. *) Experience in User... 

Servion Global Solutions

Mumbai
19 days ago
 ...Description: *) Experience in Calabrio - System Configuration /Administrator, Tenant Administrator, Quality management, Analytics and WFM Administrator. *) Worked on in DC / DR setups. *) Troubleshooting issue related to QM, Analytics and WFM modules. *) Performing... 

Servion Global Solutions

Mumbai
19 days ago
 ...written and verbal communication . Strong comprehension capabilities . Technology exposure in terms of hands-on work on CRM, ERP, WFM,or other technology 'platforms' . Technology project management exposure . Project Documentation Experience . Business... 

Nexdigm

Mumbai
6 days ago
 ...management (Agent, Campaign, Report, Recording & Problem Management), Dialer Performance optimization, work closely with the operation /WFM to understand strategy for programs. Role And Responsibilities Real-time monitoring and adjustment of dialer inbound queues,... 

Tesloye Consultancy Services

Mumbai
a month ago
 ...Manage the Budgeted Headcount to the optimum capacity. Responsible for final invoices and accuracy of invoices of his/her account(s) WFM: Maintain Detailed Capacity Plan at account level Data Analysis: Prepare Collective Dashboard and conduct cross Functional analysis... 

IKS Health

Mumbai
19 days ago
 ...discipline and absenteeism of the team on the floor. Responsible for staff retention within the team Should have working knowledge of AHT and WFM. Able to handle pressure Thanks&Regards, Pranshu Sinha TA Specialist (***) ***-**** (Call, Whatsapp) [HIDDEN TEXT]... 

Career Job Solution

Mumbai
9 days ago
 ...projects including SAP CPI SAP PO / PI Mulesoft etc and Replicon time application administration. Good to have Experience in HCM/PSA/WFM domain and/or SaaS delivery model. Build and/or support enterprise time project and resource management module having prior experience... 

Mindverse Consulting Services

Mumbai
23 days ago
 ...projects including SAP CPI, SAP PO / PI, Mulesoft, etc and Replicon time application administration.- Good to have Experience in HCM/PSA/WFM domain and/or SaaS delivery model.- Build and/or support enterprise time, project, and resource management module having prior... 

Cephas Consultancy Services Private Limited

Mumbai
15 days ago
 ...# Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed # Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.... 
Mumbai
more than 2 months ago
 ...identify risks and share learnings. Review and write assessment/audit reports. Collaborate with various support functions like IT, HR, WFM, Security etc to understand and support delivery teams in mitigation of risks. Work with Clients for closure of external risks... 

Concentrix

Mumbai
a month ago
 ...multiple stakeholder management experience. Microsoft Office literate aiming for expert standards. User level skill set Calabrio WFM (12month experience desirable) User level skill set 8x8 telephony platform (Config Manager agent skill management priority management... 

Kezan consulting

Mumbai
a month ago
 ...level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership. Drive real time management performance for In-house contact centers and Vendors. Drive skilling and priority... 

Etraveli Group

Mumbai
more than 2 months ago
 ...- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA and partner to define action plans that resolve issues and drive continuous improvement - Implement best practices and over-deliver... 

FLAMINGO BPO

Mumbai
a month ago
 ...knowledge of Excel, Word & Power point • Should have knowledge of preparing & analyzing reports • Should have ability to co-ordinate with WFM team to perform tasks such as forecasting, scheduling, roster, break allocation • Should be able to create action plan and implement... 

Teleperformance Global Services Private Limited

Mumbai
more than 2 months ago
 ...Follow Us on these Pages for the PAN INDIA Openings ALERTS!!!! For More Information kindly share your Updated resume on this undermentioned number. Call @ WhatsApp - Shubhani - (***) ***-**** WhatsApp - Facebook - LinkedIn - Thanks And Regards Shubhani WFM... 

Job World

Mumbai
21 days ago