...project documentation, including timelines and schedules.
~ Problem Resolution:
Identify and address issues that may impact project progress.
Collaborate with the project team to find solutions to challenges.
Escalate issues to higher management when necessary....
...Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
· Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they...
...outgoing calls to prospect customer. 2. To try and sell the products and services to the customers on call. 3. To handle objections/escalations and queries regarding the product effectively. 4. To generate more leads from the people out-called. 5. To enter the details of...
...Panel for the LB),
In negotiation with regional suppliers, defining and implementing the appropriate contractual plan,
The LB escalates appropriately deviation from Target panel
Qualification & Experience
Engineering Degree with 5 to 10 years of professional experience...
...ideas. Considers different or unusual solutions when appropriate.
Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.
Additional Information
Relocation Assistance Provided: Yes...
...outstanding Account Receivable.
Capable to capturing denials.
Appeal to insurances for pending claims.
Handle customer issues, escalation calls and coordinate with different functions, case management.
Experience in international BPO specifically in a Voice process....
...of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
# Support process by managing transactions as per required quality standards
# Fielding all incoming...
...documents. Excellent oral/written communication
•Proficiency in English - Spoken and Written
•Analytical and interpersonal skills
•Escalate issues if required
•Data gathering ability/ Eye for detail
•Team-work/ Managing Self / Adaptability
•Ability to work...
...accountants in requesting information from Client/ Genpact other streams (supporting documentation for JEs, additional information, escalations, etc)
• Provide support to Team Leader and Operations Manager when needed, as per request
• Coordinating the accounts...
...to provide a seamless customer experience.
Outbound calls and letters to customers and providers to research incomplete claims.
Escalate complaints and potential complaints appropriately
Contributes ideas that enhance service quality.
Performs project work and...
...manner.
Deal effectively with queries from external and internal stakeholders and resolve queries in a timely, professional manner, escalating issues where necessary to ensure prompt resolution.
Qualifications :
MBA in Accounting, Invoicing, Finance, or related...
...performance turning of release-related items
Assists in resolving emergencies, such as a quality or customer problem that might be escalated to the team supervisor for handling
Qualifications
~3-5 years experience in MySQL, AWS Aurora, and/or SQL Server
~...
...applications.
• Request end-user approval for remote takeover of system in support of incident resolution or
request fulfillment
• Escalate repeat issues to the appropriate service organization to allow root cause analysis to be
performed and resolution to be driven....
...technical competency for the role.
Demonstrated timely delivery on assigned tasks and effective communication on project status and escalation when needed.
Education and Experience:
~10+ Years or equivalent degree + experience
Required Skills/Certifications:...
...for Non-Standard Invoicing/Payment terms from Salesforce
• This team manages the 3rd party collections agency
• Analyze & escalate customers based on payment history, credit information and outstanding balances
• Analysis of Bad Debt on monthly basis
• Securitization...
...automation (Terraform experience preferred).
~ Skilled in troubleshooting and analysing complex issues, handling P1/P2 calls and escalations.
~ Can write technical reports and presentations for external audiences.
~ Experience leading customer service transitions.
~...
...• Engage supervisor and client as required to resolve complex issues – E.g. Sales interactions for trade deductions to resolve escalated items, Approvals for contract / promo creations, Pricing approvals for order exceptions etc
Minimum Qualification:
• Bachelor...
...units once the unit(s) are physically returned
• Determine if the return request should follow RMA protocol or CSO protocol
• Escalate nonstandard return requests for approval
• Communicate and properly set the expectation of when billing will cease for a return order...
...monthly, quarterly and yearly Blackline reconciliations and Fluxes, ensure the delivery as per decided deadlines
• Act as point of escalation to resolve accounting and reconciliations related issues in a timely manner and ensure all queries are dealt with correctly and...
...standardization and automation into all aspects of the network platform
Engaging with internal and external customers for briefings, issue escalation, and complex solution development
Provide technical leadership for the establishment, and implementation of end-to-end network...
...Reconciliations of payments received.
• First point of contact for queries within the team.
• Sales ledger queries and escalations are handled correctly and promptly through to appropriate resolution, e.g. customer payments located and entered on the sales ledger...
...customer mergers/acquisitions and to accommodate customer changes in pay frequency, reorganizations, etc.
• Participate in analyzing escalated problems, issues and/or inquiries from group customers, Sales execs, brokers and other units within Met (e.g., Call Center) and...
..., CMO etc)
• Assets and FMRE documentation work.
• Preparing HIRA, AIA, Objective & Targets on defined frequencies.
• Escalation & reporting of facility Incidents as per the guidelines
• Provide specialist advice to the technical team as and when required....
...Ability to deliver work as per agreed accuracy service levels along with good productivity
• Communication with onshore team on escalations and complex cases requiring assistance
• Analyze and identify trends and raise for awareness.
• Maintaining high level of...
...and record invoices from vendors to ensure accuracy in billing
Process expense reports from employees Identify discrepancies and escalate in appropriate manner
Have knowledge of approved vendors and policies to avoid paying unauthorized invoices and expenses
Maintain...
...the support level agreements (SLAs). - Works closely with Engineering to help understand, isolate, and resolve problems.- Performs escalation of critical issues and ensures that the support group can help the customer in a timely manner. - Manage the after-hours and weekend...
...Serve as a liaison between project managers and senior leadership, clients, and other key stakeholders. - Communicate project status, escalate issues, and ensure alignment between project goals and organizational objectives.Project Planning and Execution : - Oversee the...
...the tele-sales and field sales teams deliver exceptional customer service and support, addressing customer inquiries, concerns, and escalations promptly and effectively
Compliance and Risk Management:
Ensure compliance with regulatory requirements, internal policies,...
Rs 2.4 lakh p.a.
...Develop and grow business and consumer relationships.
Maintain good public relations with customers and the community.
Manage escalations with customers and providing them with a resolution, information or additional options.
Ensure that quick and proper response to...
...organizational standards- To review the documentation of test cases- To keep track of any new or updated requirement of the team- To escalate the project requirement issues to Sr.test manager or the project manager- To discuss the weekly progress of the project and to attend...