Manager, Customer Enablement

Manager, Customer Enablement Job Description Template

Our company is looking for a Manager, Customer Enablement to join our team.


  • Identify and execute infrastructure improvements including optimizing processes for efficiency;
  • Drive strategic initiatives that make it easy to access our educational services;
  • Contribute to content development, logistics, pretty much anything that will help the team be successful as needed;
  • Monitor and report out on quality, productivity, and impact metrics;
  • Manage the technologies and people required to develop, manage and deliver engaging product enablement to our customers;
  • Stay up-to-date on the latest happenings in the industry, inspire team members to continuously learn and develop their competencies.


  • Excellent project management skills: ability to prioritize, schedule, and meet deadlines;
  • Strong collaboration and problem-solving skills;
  • Comfortable working in a fast-paced, rapidly changing environment;
  • Experience conducting needs analysis with customers to inform content design;
  • Experience working with enablement platforms and/or Learning Management Systems (LMS);
  • Excellent oral and written communication skills;
  • Familiarity with eLearning authoring tools such as Camtasia and ArticulateFamiliarity with MS Office, G Suite, JIRA, and Slack;
  • 8-10 years of experience managing customer education in a technology company, preferably SaaS;
  • Experience in instructional design, adult learning principles, learning theory, and technical writing.