IT Operations Manager Job Description

IT Operations Manager Job Description Template

Our company is looking for a IT Operations Manager to join our team.

Report out performance metrics, dashboards, monthly updates and issue progress to Internal and Client, Business and IT leaders as and when required;
To enable the conduct of Infosec compliance audits across all account/s;
Ensure all the customer partner concerns/issues are proactively identified, addressed and closed with documentation;
Drive IT Governance meeting with client IT, business teams;
Manage Relationship with Client, Business team, Biz IT organization, corporate team and other partners;
Ensure 100% SOW compliance for all accounts in account;
Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, products etc;
Actively participate in NC closure / Risk mitigation;
Ensure effective Business Continuity Planning & delivery;
Ensure Zero Major Incidents due to hygiene issues for the account/s;
Ensure all SLA metrics are met as per agreed SLA norms.

Ability to communicate clearly and concisely, both orally and in writing;
Strong negotiation and analytical skills with experience in using Excel and PowerPoint;
Ability to work under pressure with a strong sense of setting priorities;
Sound understanding of converting client and biz requirements and deliver with the help of team and vendor organization;
Knowledge in Voice domain would be an added advantage;
Flexible to accommodate time-zones as to meet the client demands, clients being geographically dispersed;
Knowledge in Application area would be an added advantage;
Graduate, preferred in IT stream;
Expertise in IT with one of IT infrastructure and IT Operations looking after of international partners;
Ability to get along with technical and business, executive leadership and operational staff and act as a Thought Partner;
Ability to work both independently and in various team settings;
Excellent communication and interpersonal skills.