Customer Relationship Executive Job Description Template
Our company is looking for a Customer Relationship Executive to join our team.
Responsibilities:
- Achieving sales target;
- Analyse customer feedback and provide strategic direction to continuously improve overall rating;
- The role involves taking the lead calls and articulating services, engaging with clients, managing client requests;
- Engage the patients and resolve conflicts in case of any unseen delay and contingencies;
- Relationship with Doctors and Hospital Staff;
- Cross selling & Customer Re-engagement;
- Plan and make sure client feedback and requirements are catered to by the team smoothly;
- Customer care and ensuring service Delivery;
- Operate as a coordinator for customers, from on-boarding through the entire customer life cycle;
- Run and maintain customer retention campaigns; Follow-up and engage with customers regularly;
- Handle and Manage customer/client queries and escalations;
- Show around the Rehabilitation facility and explain about our services;
- Work per customer/client care budget and maintain monthly quota as established.
Requirements:
- Bachelors or Masters degree in Business, Marketing, Sales, Communications, or a related field;
- Excellent communication skills, especially writing skills;
- Proactive attitude, passion for customer satisfaction and ability to build rapport with clients;
- The drive and energy to manage multiple clients simultaneously;
- Automotive Engineering;
- Strong computer skills, especially MS Office and some CRM software;
- Analytical skills;
- 0-2 years of Client/Customer Relationship/Account Management experience;
- Excellent time management and leadership skills.