Wfm jobs

 ...Job description As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system... 

 ...Job description ~8+ years of WFM experience ~ Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume... 

Job Description What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including...

 ...with resource demand and capacity for a delivery center and activities to meet the demand and deliver required capacity (supports role of WFM Workforce Management) Ensures process changes are implemented Implements performance reporting for all the SLAs and KPIs and... 

 ...skill sets Manage day-to-day dialer operations including agent setup, reporting, and issue tracking Collaborate with Operations and WFM teams to align dialer strategy with business goals Escalate and track resolution of dialer-related technical issues with appropriate... 

 ...Job Description As a Sr. WFM Manager you will be accountable for Capacity Planning, staff Planning , Scheduling, RTM, Financial Planning, Client Engagement and Stakeholder management You will ensure the accuracy of billing processes and procedures for all clients within... 

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate...

 ...description At least 1 or 2 years of hands on experience in capacity planning, 3 yrs of experience in scheduling Good comm skills WFM tool(IEX) used for scheduling As a Workforce Planner, you will coordinate with operations, clients, and client services to be able... 

 ...WFC and UKG ProWFM Dimensions. Primary skill should be in Kronos and Workday as secondary/optional. • Kronos time & attendance and WFM processes Should have experience in both Kronos and UKG dimensions. Functional testing on time concepts – pay rules, accrual profile... 

 ...Interact with clients daily for production and strategy updates, including feedback on data performance Collaborate with Operations and WFM teams to align dialer plans with business goals Coordinate with technical support and escalate dialer-related issues to minimize... 

 ...7 years of experience in Workforce Management. Should be well versed with IEX, Avaya and Cisco tools Should be aware of all the WFM metrics (AHT, Service Level, Occupancy, Utilization, etc. Should be aware of workforce Management concepts from Global WFM point of... 

 ...Scheduling will be an added advantage. Preferred Special Skills, Knowledge or Qualifications ~ Overall 5+ years of experience in WFM ~2 years of experience leading Real Time Management teams ~ Ability to demonstrate and articulate understanding of key workforce management... 

 ...Job Description We are seeking a WFM Scheduler to join our team in India. The ideal candidate will be responsible for creating and managing employee schedules to ensure optimal coverage and efficiency in our operations. The role requires analytical skills and proficiency... 

Job Description ~ Will mainly work on developing dashboards and reports for the Workforce Management ~ Will work closely with internal and external stakeholders (Operations, Support groups,Clients Reporting Team, etc.) to make sure that correct and updated information on...

 ...Ghrs Training is looking for an experienced WFM/RTA Analyst to join our team. If you have a solid background in workforce management and real-time analysis, with expertise in optimizing contact center operations, this role is for you! Key Responsibilities: Perform Real... 

 ...Onsite (Open) Contract Duration: 6 Months (Possible Extensions) Job Overview: We are seeking an experienced UKG Pro WFM / Dimensions Functional Consultant with a minimum of 6 years of hands-on experience in implementing and supporting large-scale UKG... 

 ...updating them as per the user requirements. Requirements Any bachelor's degree 4+ Years of Techno-Functional with UKG Pro and UKG WFM experience Strong understanding of HRIS/HCM concepts and technology, with experience in integrating with various modules. Handon... 

 ...Skill required: Workforce Management (WFM) Designation: Management Level - Manager Job Location: Hyderabad Qualifications:  Any Graduation Years of Experience: 13 to 18 years Work Mode: Work from Office Job Description: Experience in implementing WMG (... 

 ...Description We are seeking a WFM Scheduler to join our team in India. The ideal candidate will be responsible for creating and managing schedules for our workforce to ensure efficient operations and meet service levels. This role involves analyzing data to forecast staffing... 

 ...Voice ID   Cluster 2 · Data - Migration, storage and management (real time and historical) · Contact Centre Reporting and BI · WFM process, Forecasting, Scheduling, Routing, · Knowledge Management (KMS) · Sentiment Analysis, Intent Management · AI /Gen AI enabled...