...drive action spanning across multi-functional teams/vendors
• Should have knack for capturing repeated pattern/trend in support tickets raised in last 3-6 months and come up with action plan to thwart any performance/application/business issue
• Should be able to think...
...participate in Integration Testing, propose test scenarios, and support User Acceptance Testing (UAT) with final users.
· Keep ServiceNow tickets updated with proper notes, screenshots, and all other necessary information, including due date changes.
· Service Now ticket can...
...the lead into the sales journey
3. Provide support through inbound and outbound calling, emails and chats
4. Escalate issues/tickets to other departments as per the requirements and follow up for customer response and ticket closure
5. Assist in creating ways to...
...scope changes.
Understand and have a strong grasp of the technical environment that supports the team.
Familiar with other ticketing and project management tools and able to do a gap analysis for migration to Jira. Other tools include (Asana, Smartsheets, Google...
...Hi Linkies,
Experience-2 to 4 Years
Location-Bangalore
Skills: Desktop Support, GDS tool and Ticketing experience
Responsibilities :
• Provide comprehensive technical support to Deem's strategic customers and partners, addressing technical platform issues...
...patterns. You will work with our users across different product categories (Open Source, Cloud, and Enterprise) to address questions in a ticketing system, and Github discussion forum to provide responsive and quality support. Internally, you will act as the voice of the user...
...Responsibilities:
1. Ticketing Operations:
- Manage the entire ticketing process, including reservations, bookings, cancellations, and modifications, refunds for domestic and international flights.
- Ensure adherence to airline regulations, fare rules, and corporate...
...with ability to quickly find a root cause for given issues.
Follow all standard operating procedures (SOP) and maintain updated ticketing for
events, incidents, requests, changes, problems, etc.
Knowledge of JIRA or Service Now is an advantage.
Benefits...
Designation: Oracle Database AdministratorWFHJob Profile:Responsibilities:- Handling Technical support tickets within SLAs- Administer business application databases and associated program software in Database and Application Infrastructure.- Undertake performance monitoring...
...session host image, image update, and management
• Manage Shared Image Gallery
• Troubleshoot OS-related issues in WVD
• Work in a ticketing system with incident/change/problem management
• Implement best practices on AVD with Microsoft Windows 10/11 Multisession OS and...
...responsible for designing, developing, and maintaining integrations b/W ITSM Platform and any other 3 rd party tool (Any CRM Platform, Ticketing tool, Any platform which supports API or Middleware based integration . ITSM platform could be FW, SN, Remedy or any other tool...
...received via phone, email, or walk-in requests.- Document all support interactions and maintain accurate records within the Help Desk ticketing system.- Manage system updates, software patches, and troubleshoot hardware and software related issues.- Analyze and diagnose...
As a part of our Tech Support Team, you will be responsible for resolving client queries and tickets within the given TAT. Besides, you will work closely with the QA Engineering team for any break resolution. You should have an eye for detail and excellent troubleshooting abilities...
Rs 2 - 5 lakhs p.a.
...We are urgent hiring An Air Ticketing Executive is a professional responsible for handling the process of booking airline tickets for customers. Their primary duties include:
Customer Service : Interacting with customers to understand their travel requirements, preferences...
Responsibilities :Use the ticketing system to create, update, and resolve tickets.Troubleshoot network, server, and storage issues.Installation and maintenance of network, server, and storage equipment.Maintain detailed data center documentation.Strict adherence to RingCentral...
...provide timely and accurate resolutions/advice.Responsibilities :- Respond, manage, and resolve customer queries and issues sent via a ticketing system- Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved-...
...requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
# Ensure timely response of all the tickets raised by the client end user
# Service requests solutioning by maintaining quality parameters
# Act as a custodian of client’s...
...custom code for AS400 Applications to meet business needs
Work on production support; handle critical situations and resolution of tickets raised by business users
Document code changes, configuration changes, issues, and fixes.
Good analytical and communication...
...documentation including program-level and user-level documentation; enhances existing software systems.
# Manages work and priorities through ticketing system and workflow.
# Collaborates with various stakeholders to remove project obstacles.
# Troubleshoots networking, routing...
Job Description – Territory Manager Position & Purpose : Senior sales role for handling the retail assets team for small ticket loans in
RUSU areas, handling relationships with senior bank personnel and
managing a sizable workforce
Driving sales and targets across...
...Engineer is responsible for second-level management of Citrix XenApp, XenDesktop, Ivanti User Workspace Manager, Windows Server, Incident tickets, Package and patching using SCCM, Zabbix alerts, Queue Monitoring and Infra alerts. Engineer should be able to Perform and manage...
Remote job
...Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards...
...standards.
Responsible for adhering to SLA and ownership on service requests throughout the life cycle.
Responsible for transferring tickets to L2 engineers and other necessary respective teams for service request implementation.
Responsible for adhering to process...
...Kubernetes.
Able to identify the repeated issues and provide bug fixes.
Generate the ideas for automation from the daily tasks and tickets which are repetitive in nature.
We are looking for the mind who is able to work in the support project.
Good in communication...
...management, and lending principles.
~ Familiarity with regulatory requirements related to lending and credit.
~ Experience in handling loans of high ticket size.
~ Strong analytical and decision-making skills.
~ Excellent communication and interpersonal abilities....
...solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphic tickets, tags and labels, embellishments, and packaging solutions that enhance consumer appeal. We accelerate performance through RFID-...
...Description: Skills SAP S/4HANA Sales Public Cloud-2
AMS Support
PP QM module Resolve Tickets L2, within SLA
P1 P4 Write Specs, Configuration, handle CRs and Help with Functional Specs for ABAP development Perform UAT/FUT and resolve defects if any. Maintain proper...
...synchronization, reporting and self-checking mechanisms
• Provide full report of performance metrics and bottlenecks
• Tracking tickets and code releases using Bug Tracking tool and GIT
• Performing UPF (Unified Power Format) based Power Aware simulations
• Coding...
...Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly....
...Prepare travel and employment verification letters as requested.
Review and respond to employee questions through Qualcomm’s HR ticketing system.
Support remote and flexible work requests globally.
Work closely with our third-party vendors to ensure a great employee...