Average salary: Rs764,336 /yearly
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- ...Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO &...SuggestedContract workNight shift
- ...upgrades, virus/security troubleshooting.- Collaborate on network issues including VPN, TCP/IP, and OSI models.- Able to handle complex tickets/issues, SLA Compliance & Process Compliance.- Customer Interaction Escalation management & Able to handle complex issues and...SuggestedFull timeWork at officeShift work
- ...within 24 hours & resolve complaint at earliest, as per the customer's convenience and update the Root Cause in iCABS to ensure proper ticket closure Identify & resolve Service delivery issues in coordination with the Branch Manager Conduct daily 10 min stand up meeting...SuggestedFull timeWork at officeNight shift