Average salary: Rs1,053,446 /yearly
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- ...About Faveo Helpdesk: Faveo Helpdesk is a leading open-source, customizable ticketing system designed to meet the needs of startups, SMEs, and enterprises. As we scale and modernize our product suite, we're looking for a Golang Developer to help us build robust, scalable...SuggestedRemote jobFlexible hours
- ...certifications (CDCP, CDCS, or similar) - preferred ~ Network certifications (CCNA, CompTIA Network+) - preferred ~ Experience with DCIM and ticketing systems - preferred ~ Familiarity with major colocation providers - preferred ~ Standard tools: screwdrivers, cable testers,...SuggestedHourly payContract workFreelanceRemote jobFlexible hours
- ...certifications (CDCP, CDCS, or similar) - preferred ~ Network certifications (CCNA, CompTIA Network+) - preferred ~ Experience with DCIM and ticketing systems - preferred ~ Familiarity with major colocation providers - preferred ~ Standard tools: screwdrivers, cable testers,...SuggestedPermanent employmentFull timeRemote job
- ...Ensuring accurate and timely resolution of incidents and requests in line with published Service Level Agreements (SLA's). h. Manage ticket queues to ensure a high level of customer service and a balanced workload for team members i. Manage customer escalations and...SuggestedFlexible hoursNight shift
- ...efficiency and innovation. What We Offer: Flexibility: Work around your existing freelance or permanent job. You choose the tickets you want to pick up, with no minimum hour commitment. Professional Environment: Join a professional work environment where you can...SuggestedPermanent employmentFreelanceLocal areaRemote jobFlexible hours
- ...Automation & AI Enablement: Lead initiatives to introduce AI and automation within Halo, including full triage automation and intelligent ticket routing. Efficiency & Scale: Drive measurable efficiency improvements by reducing manual ticket handling and dependency on first-...SuggestedFull timeWork at officeFlexible hoursNight shift
Rs 15.5 - 20 lakhs p.a.
• Manage SAP hypercare support activities post go-live using ServiceNow as the ticketing tool. • Coordinate issue intake, triage, and resolution across functional and technical teams. • Monitor and manage incidents, problems, and escalations to ensure timely resolution....Suggested
