Average salary: Rs2,750,000 /yearly
More statsSearch Results: 1,369 vacancies
...Elevate... You
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.
Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings...
...by the principles of simplicity, transparency, and giving back control to the user.
JOB DESCRIPTION
Role: Complaints and Escalations Specialist
Location: Pune, Aundh
What you will do:
Handling of complaints raised through all mediums like Customer service...
...every guest, exceeding their expectations and building rapport to foster loyalty.
Handle guest complaints and concerns effectively, escalating issues to management when necessary to ensure resolution and guest satisfaction.
#
Qualifications
Bachelor's degree...
...customer refund.
Support Continuous Improvement of the functions and suggest realistic ideas for efficiency gains
Proactively escalate issues to the Team Lead that require intervention/clarification
Keep desktop documentation up to date and relevant
Consideration...
Rs 1.8 lakh p.a.
...strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Ideal Profile
You have at least 1 year experience within a Customer Service or Telesales role,...
Rs 2 - 5 lakhs p.a.
...Responsibilities:
Assists with resolving supervisor-escalated customer inquiries related to account level information, and provides technical assistance as required.
Supports internal and external customers.
Tracks and reports data for management action.
Solves...
Rs 6 - 8 lakhs p.a.
...Job Description:
As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAs
are met, implementing process changes...
...adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup...
...areas in our 24x7 high availability, high change throughput context are:
Incident management – managing the next level of incident escalation beyond the help desk, and prior to support from the dedicated stack engineers.
Change management – Supporting the transition from...
...delivery of an effective, efficient, and compliant T&E audit process, in accordance with agreed procedures and policies
Act as the escalation point in resolving complex issues with key stakeholders
Maintain high quality of service levels, reporting against T&E service...
...Qualification and Experience. Role : 1. Talking with the customer and understanding there issues 2. Confirming the customer details 3. Escalating the issues of the customer to the higher authority or connecting them to the support desk as and when required 4. Follow up the...
...management of vendor set up timelines and site contracting and budgeting.
Manages risk and control measures to assure project quality. Escalates issue appropriately to Innovaderm management, quality assurance and sponsor, when required.
Leads client calls, internal work...
...received. Review cases and troubleshoot & resolve queries or errors received from the user. Coach tier 1 on ATS systems and common escalations
Secondary focus is to coordinate and administer full life cycle recruiting, including but not limited to sourcing, screening, qualifying...
...it occurs and logs all such incidents in a timely manner with the required level of detail
Assists in analysing, assigning, and escalating support calls
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and...
...training on audit activities. Maintain current knowledge of regulations, standards, and guidance documents.
• Ensure appropriate escalation to responsible management in case of critical audit findings and support immediate follow-up measures according to the Novartis requirements...
...Perform monthly QA on sample basis to validate all controls are followed
Maintain and track various process flow stages/activities and escalation to onshore in any identified deviations/issues
Prepare regular management reports by extracting relevant information from...
...effectiveness of the checks
Engages with CTB/SME ( Change the Bank / Subject Matter Expert) in order to deliver change
First level of escalation for team issues and for stakeholder escalation
Manages the resolution of product reconciliation break/exception items in a timely...
...Client Centricity:
· Ask questions and show keenness to understand client perspective
· Meet timelines with minimal or no escalation
· Demonstrate responsiveness to client needs and requests
Effective Communication:
· Listen intently and ask questions...
...of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
# Support process by managing transactions as per required quality standards
# Fielding all incoming...
...service requests
#100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets...
