Telecaller Job Description Template

Our company is looking for a Telecaller to join our team.


  • Provide product and service information to customers;
  • Complete call logs and reports;
  • Other duties as assigned;
  • The Candidate Should Be Able to Take Up Client Calls and Respond to the Client Queries;
  • Identify and escalate issues to supervisors;
  • Research required information using available resources;
  • Document all call information according to standard operating procedures;
  • Escalating customer feedback as required;
  • Business Development Activities lead generation through Email, calling and meeting and conducting online demos & generating business;
  • Identifying decision makers and making customer profiles and presentation skills;
  • Assist Sales Team in Qualifying Prospects, Making Proposals. Giving Online demos. Coordinating with Direct Sales team;
  • Analyze Potential Markets;
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction;
  • Any Graduate with Excellent communication and writing skills;
  • A strong commitment to customer service.


  • Candidate Should have Excellent Communication and Interpersonal Skills;
  • 12th Pass & Above;
  • Freshers and Passouts Can also;
  • Telecaller;
  • Convincing to clients and make them come to walk-in;
  • Strong negotiation skills;
  • Basic Email writing and telephone etiquette;
  • Strong communication power;
  • Experienced Female candidates only;
  • Candidate must have good communication & fluency in English and Local Languages;
  • The person should have handled Computers/Internet;
  • Languages : English, Hindi and Marathi.