Telecaller executive Job Description Template
Our company is looking for a Telecaller executive to join our team.
- Go the extra mile to meet sales quota and facilitate future sales;
- Take and process orders in an accurate manner;
- Ask questions to understand customer requirements and close sales;
- Contact potential or existing customers to inform them about a product or service using scripts;
- Direct prospects to the field sales team when needed;
- Enter and update customer information in the database;
- Keep records of calls and sales and note useful information;
- Answer questions about products or the company;
- Handle grievances to preserve the companys reputation.
- Proven track record of successfully meeting sales quota preferably over the phone;
- knowledge of English;
- Excellent interpersonal skills;
- Outstanding negotiation skills with the ability to resolve issues and address complaints;
- Ability to learn about products and services and describe/explain them to prospects;
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems;
- Proven experience as telesales representative or other sales/customer service role;
- Qualification: Any Graduate;
- Cool-tempered and able to handle rejection.