Telecaller executive

Telecaller executive Job Description Template

Our company is looking for a Telecaller executive to join our team.


  • Go the extra mile to meet sales quota and facilitate future sales;
  • Take and process orders in an accurate manner;
  • Ask questions to understand customer requirements and close sales;
  • Contact potential or existing customers to inform them about a product or service using scripts;
  • Direct prospects to the field sales team when needed;
  • Enter and update customer information in the database;
  • Keep records of calls and sales and note useful information;
  • Answer questions about products or the company;
  • Handle grievances to preserve the companys reputation.


  • Proven track record of successfully meeting sales quota preferably over the phone;
  • knowledge of English;
  • Excellent interpersonal skills;
  • Outstanding negotiation skills with the ability to resolve issues and address complaints;
  • Ability to learn about products and services and describe/explain them to prospects;
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems;
  • Proven experience as telesales representative or other sales/customer service role;
  • Qualification: Any Graduate;
  • Cool-tempered and able to handle rejection.