Tele Caller Job Description Template
Our company is looking for a Tele Caller to join our team.
Responsibilities:
- Recording all successful and unsuccessful attempts to close sales;
- Recording all successful and unsuccessful attempts to close sales;
- Noting important details of each conversation;
- Noting important details of each conversation;
- Addressing clients’ uncertainties, grievances, and suggestions on time;
- Addressing clients’ uncertainties, grievances, and suggestions on time;
- Calling active and budding clients to encourage the purchase of items;
- Calling active and budding clients to encourage the purchase of items;
- Conducting each of your functions with the utmost respect, regardless of others’ dispositions;
- Conducting each of your functions with the utmost respect, regardless of others’ dispositions;
- Leadership abilities;
- Leadership abilities;
- Schedule consultation calls of leads with available coaches;
- Schedule consultation calls of leads with available coaches;
- Mapping clients, maintaining robust working relationships and client databases;
- Mapping clients, maintaining robust working relationships and client databases;
- Keeping track of the agency ‘s database, maintain the database and modify them Organizing promotions;
- Keeping track of the agency ‘s database, maintain the database and modify them Organizing promotions;
- Deletion of the old database;
- Deletion of the old database;
- Confident speaker, self-confident, motivated and sharp;
- Confident speaker, self-confident, motivated and sharp;
- Calm person, who works well under stress and has the ability to multitask ,
- Calm person, who works well under stress and has the ability to multitask ,
- Keeping in touch with the clients by phone, or email and solving clients issues in a friendly manner;
- Keeping in touch with the clients by phone, or email and solving clients issues in a friendly manner;
- Inform leads about the packages available;
- Inform leads about the packages available;
- Tele-calling existing as well as new clients for introduction, service portfolio, warming up & setting up meetings;
- Tele-calling existing as well as new clients for introduction, service portfolio, warming up & setting up meetings.
Requirements:
- Good communication skills in English, Kanada and Hindi;
- Good communication skills in English, Kanada and Hindi;
- Leadership ability;
- Leadership ability;
- Calm person, who works well under stress and has the ability to multitask ,
- Calm person, who works well under stress and has the ability to multitask ,
- Confident speaker, self-confident, motivated and sharp;
- Confident speaker, self-confident, motivated and sharp;
- Ability to switch your communication style on a whim;
- Ability to switch your communication style on a whim;
- Fluent in spoken and written English;
- Fluent in spoken and written English;
- Prior experience as a Telecaller or similar;
- Prior experience as a Telecaller or similar;
- Capacity to receive critique without internalizing it;
- Capacity to receive critique without internalizing it;
- Completion of a sales-related training program is preferred;
- Completion of a sales-related training program is preferred;
- Telephony support;
- Telephony support;
- Has the knack to convince leads and persuade them to buy the product;
- Has the knack to convince leads and persuade them to buy the product;
- Customer Service;
- Customer Service;
- Access Control;
- Access Control;
- Superb verbal communication;
- Superb verbal communication;
- Telesales;
- Telesales.