Jr. Product Support Engineer (0-2 Yrs) Job Description Template
Our company is looking for a Jr. Product Support Engineer (0-2 Yrs) to join our team.
Responsibilities:
- Manage and take ownership of the resolution process for all customer related issues;
- Provide chat support to customers and help resolve their queries and issues;
- Attend to the Support Ticketing System parallelly and provide immediate solutions;
- Maintain up-to-date knowledge and quick assimilation of promotional offers and programs;
- Develop strong customer relationships and responsibility to resolve the queries of customers through chat within the assigned turn-around-time.
Requirements:
- Excellent written and verbal communication, analytical, listening, and organizational skills;
- Must be able to prioritize and complete all job duty requirements;
- Excellent customer service skills and great enthusiasm for helping customers.