ServiceNow Architect

Job Description :As a ServiceNow Architect, you will serve as the technical authority and strategic advisor for enterprise-wide ServiceNow implementations. You will lead complex solution designs, architect transformative platforms, and provide expert guidance to cross-functional teams. This role requires deep technical expertise combined with business acumen to deliver exceptional value through the ServiceNow platform for our real estate customers. Certification as a Certified Master Architect (CMA) is highly desirable.Responsibilities:- Design and oversee enterprise-scale ServiceNow architectural solutions that align with business objectives and technology roadmaps; collaborate with project management, business analysts, and development teams to ensure successful solution delivery.- Lead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution architectures.- Partner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications. Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presentations.- Develop and maintain architectural standards, patterns, and governance frameworks for ServiceNow implementations.- Design and oversee integrations between ServiceNow modules and other systems.- Provide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical challenges.- Establish and enforce ServiceNow development standards, coding best practices, and change management procedures. Conduct technical reviews and provide guidance to development teams to ensure solution quality and maintainability.- Lead technical delivery across multiple concurrent workplace and safety-focused ServiceNow projects, ensuring consistent architecture approaches.- Identify and mitigate technical risks, ensuring solutions are scalable, secure, and maintainable.- Advise leadership on strategic platform capabilities, technical direction, and roadmap planning.- This role requires a collaborative mindset and the ability to build strong relationships across teams.- Knowledge of the WSD and Health and Safety module and understanding of the real estate domain a nice plus.What we are looking for:- ServiceNow Certified Master Architect (CMA) certification.- 8+ years of experience in IT service management and enterprise architecture.- 5+ years of hands-on experience implementing and customizing ServiceNow solutions.- Experience with WSD and HSE modules desirable.- Proven experience architecting complex, multi-instance ServiceNow environments.- Demonstrated experience designing enterprise-scale ServiceNow implementations with complex integration requirements. Strong understanding of web services, REST/SOAP APIs, and middleware technologies.- Proven track record managing technical delivery on multiple concurrent projects, with experience in Agile/Scrum methodologies and project management frameworks.- Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practices.- Exceptional verbal and written communication skills, able to interact with all levels in the organization.- Comfortable with constantly evolving and changing priorities, enjoys new challenges.- Experience with business analysis or functional real estate knowledge in the professional services industry a plus. (ref:hirist.tech)