ServiceNow Developer - ITOM/ITAM Module
Agile Testing Alliance Worldwide Private Limited
Job Summary :We are seeking an experienced ServiceNow Developer (ITOM / ITAM) to design, develop, and enhance ServiceNow solutions with a primary focus on IT Operations Management (ITOM) and IT Asset Management (ITAM). The ideal candidate will have hands-on experience with Discovery, Service Mapping, CMDB, MID Server, workflow automation, and platform customization. You will collaborate with cross-functional teams to deliver scalable, secure, and high-performing ServiceNow solutions that improve IT operations and asset management.Key Responsibilities :ServiceNow Development :- Configure, develop, and enhance ServiceNow ITOM and ITAM modules.- Develop and customize platform components, including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer.- Build scalable workflows and automation solutions using ServiceNow best practices.- Develop reusable components and maintain platform standards.ITOM & Discovery :- Configure and optimize ServiceNow Discovery, MID Server, and Service Mapping.- Ensure accurate discovery of infrastructure components and dependencies.- Troubleshoot Discovery and Service Mapping issues to improve operational visibility.- Support Event Management and Operational Intelligence capabilities where applicable.ITAM & CMDB Management :- Design and implement asset lifecycle management workflows.- Enhance CMDB accuracy through data normalization, reconciliation, and governance.- Maintain configuration items (CIs) and ensure data integrity across the CMDB.- Support software and hardware asset management processes and automation.Workflow Automation & Integrations :- Design and implement workflow-driven automation using Flow Designer.- Develop REST and SOAP API integrations with enterprise applications and third-party tools.- Collaborate with integration teams to ensure seamless connectivity across business systems.- Support IntegrationHub and MID Server-based integrations.Platform Support & Optimization :- Troubleshoot and resolve issues related to ITOM, ITAM, Discovery, CMDB, and Asset Management.- Participate in platform upgrades, release management, deployments, and post-production support.- Monitor platform performance and recommend enhancements to improve scalability and reliability.- Ensure adherence to ServiceNow development standards and governance.Collaboration & Agile Delivery :- Gather and analyze business and technical requirements.- Deliver backlog-driven enhancements and support Agile development practices.- Work closely with CMDB, IT Operations, ITSM, HRSD, CSM, and Integration teams.- Prepare technical documentation and participate in design reviews and sprint planning.Required Qualifications :- Bachelor's degree in Computer Science, Information Technology, or a related field.- 4 - 8 years of hands-on experience in ServiceNow development.- Strong experience with ServiceNow ITOM and ITAM modules.- Hands-on experience with Discovery, Service Mapping, MID Server, CMDB, and Asset Management.- Strong knowledge of JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.- Experience developing REST/SOAP integrations and using IntegrationHub.- Good understanding of ServiceNow platform architecture and CMDB best practices.- Experience working in Agile/Scrum environments.- Excellent analytical, troubleshooting, and problem-solving skills. (ref:hirist.tech)
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Rs 5 - 10 lakhs p.a.
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