ServiceNow Designer/Developer- ServiceNow TPRM and TCRM

ServiceNow Designer/Developer- ServiceNow TPRM and TCRM

Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: ServiceNow Developer
Position: Software Engineer
Experience: 4- 10 Years
Category: Software Development/ Engineering
Shift: Timing/rotation etc. details
Main location: India, Karnataka, Bangalore
Position ID: J0826-0357
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

#LI-AS26

Position Description:

We are seeking an experienced ServiceNow Developer to design, develop, configure, enhance and support enterprise ServiceNow solutions for Corporate IT. The role requires strong ServiceNow platform development, workflow automation, integrations, ITSM process knowledge and the ability to convert business requirements into scalable, secure and supportable technical solutions.
The ideal candidate should also be able to support TPRM-related workflows and the TCRM Challenge Tracker scoped application, while partnering with business stakeholders, architects, administrators, support teams, BSAs and testers across global teams.

Your future duties and responsibilities
Key Responsibilities
• Build and enhance ServiceNow solutions: Develop applications, modules, workflows, catalog items, dashboards, reports, forms and automation aligned to business needs.
• Own technical delivery: Analyze requirements, estimate effort, design solutions, configure/develop changes, support testing and manage deployment readiness.
• Support ITSM and domain workflows: Deliver enhancements across ITSM areas and TPRM/TCRM workflows, including assessment, approval, due diligence, risk review and closure activities where applicable.
• Develop platform components: Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, UI Pages, UI Macros, Notifications, Flow Designer flows and workflows.
• Enable integrations: Build and support secure integrations using REST, SOAP, JSON, XML, LDAP, SQL, Web Services and other enterprise integration patterns.
• Maintain security and controls: Configure roles, groups, ACLs, domain separation and data security controls in line with governance requirements.
• Troubleshoot and optimize: Investigate platform issues, perform root cause analysis, debug defects, improve performance and reduce recurring incidents.
• Collaborate globally: Partner with business owners, architects, administrators, BSAs, testers, support teams and cross-functional stakeholders.
• Document and transition knowledge: Maintain design specs, release notes, deployment guides, test evidence, operating procedures, troubleshooting notes and KT materials.
• Contribute to agile delivery: Participate in backlog refinement, sprint planning, design reviews, code reviews, testing, release management and platform upgrades.
4. Required Qualifications
• Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent work experience.
• Minimum 3+ years of hands-on ServiceNow development and administration experience.
• Strong ServiceNow platform knowledge, including architecture, data model, development standards and release practices.
• Strong JavaScript development skills and experience with ServiceNow scripting/configuration.
• Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Service Catalog, Flow Designer, Workflows and Update Sets.
• Experience designing and supporting integrations using REST, SOAP, JSON, XML, LDAP or similar technologies.
• Experience in testing, debugging, troubleshooting, deployment and production support.
• Strong analytical, problem-solving, written communication and stakeholder management skills.
• Experience working in Agile/Scrum delivery environments.
5. Preferred Qualifications
• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
• ServiceNow Implementation, ITSM, GRC, TPRM, HRSD, ITOM, CMDB or custom application experience.
• Knowledge of ITIL processes and service management best practices.
• Experience with ServiceNow Orchestration and IntegrationHub.
• Experience leading development initiatives, mentoring junior developers or acting as a technical lead.
• Knowledge of enterprise architecture, cyber/security requirements, governance and compliance controls.

6. ServiceNow Developer Essentials
Capability Expectation
Platform Configuration Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, Catalog Items, forms, lists and workspace configuration.
Server-side Development Script Includes, scheduled jobs, background scripts, debugging and reusable scripting patterns.
Workflow Automation Flow Designer, classic Workflows, approvals, orchestration concepts and process automation.
Security Model ACLs, roles, groups, domain separation, data controls and secure development practices.
Application Lifecycle Scoped applications, Update Sets, dev/test/prod promotion, release validation and deployment hygiene.
Integrations REST/SOAP APIs, JSON/XML payloads, LDAP/SQL/Web Services and enterprise system integration patterns.
Quality & Support Unit testing, ATF awareness, defect triage, root cause analysis, log review and performance troubleshooting.

7. Key Competencies
Competency Why It Matters
ServiceNow Platform Development Core capability to build reliable, maintainable and scalable platform solutions.
Workflow & Process Automation Improves delivery speed, consistency and operational efficiency.
JavaScript Development Enables effective scripting, customization and reusable platform components.
Integration Development Connects ServiceNow with enterprise systems and supports end-to-end process execution.
ITSM & ITIL Processes Supports service management discipline, operational readiness and process governance.
Security & Access Controls Protects data, supports compliance and ensures appropriate access design.
Stakeholder Management Ensures requirements, blockers, timelines and outcomes are clearly communicated.
Technical Documentation Reduces dependency risk and improves transition, operations and audit readiness.
Troubleshooting & RCA Improves platform stability and reduces recurring incidents.
Agile Delivery & Collaboration Supports predictable delivery across global and cross-functional teams.

Required qualifications to be successful in this role
ServiceNow Development Build, configure, test, deploy and maintain ServiceNow applications, modules, forms, workflows, dashboards, reports and catalog items.

TPRM / TCRM Support Support TPRM lifecycle workflows and TCRM Challenge Tracker enhancements, defects, access/security changes and knowledge transition activities.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.