Evnek - ServiceNow ITSM Developer
Evnek
Job Title : ServiceNow ITSM DeveloperLocation : Bengaluru (Remote)Notice Period : Immediate JoinerKey Responsibilities :Design, develop, customize, and configure ServiceNow ITSM applications, including:- Incident Management (IM)- Problem Management (PM)- Change Management (CM)- Request Management (RM)- Knowledge Management (KM)- Service Catalog- Configuration Management Database (CMDB)- Develop and customize ServiceNow workflows, business rules, client scripts, UI policies, UI actions, and catalog items.- Analyze ServiceNow ticketing and CMDB data to support attribute mapping and data import into enterprise data orchestration platforms.- Build reports, dashboards, and Performance Analytics to monitor operational KPIs and service performance.- Develop and maintain integrations with enterprise applications using REST APIs, SOAP, MID Server, and IntegrationHub.- Support CMDB health initiatives, Discovery, and Service Mapping activities.- Collaborate with business stakeholders, solution architects, and technical teams to translate business requirements into scalable ServiceNow solutions.- Follow ServiceNow development best practices, governance standards, security guidelines, and coding standards.- Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, code reviews, testing, and retrospectives.- Troubleshoot production issues and provide ongoing support and enhancements for ServiceNow applications.- Contribute to platform optimization, documentation, and continuous improvement initiatives.Preferred Qualifications :- ServiceNow Certified System Administrator (CSA)- ServiceNow Certified Application Developer (CAD)- ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)- Experience with:1. CMDB2. Discovery3. Service Mapping4. ITOM modules- Experience working in large-scale enterprise ServiceNow environments.- Exposure to DevOps practices, CI/CD pipelines, and source control tools such as Git. (ref:hirist.tech)
Vacancy posted 14 days ago
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