Average salary: Rs283,124 /yearly
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- ...Job Requirements Role/ Job Title: : Workforce & MIS Manager Function/ Department: : Workforce Management & MIS Job Purpose... ...their assigned territory. Roles & Responsibilities Carry out WFM functions for CDC, publish service levels, publish projected call...MISWFM
IDFC FIRST Bank
India2 days ago - ...Job Summary: The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining and improving the MIS systems, generating reports, and providing...MISWFM
TP
Mumbai2 days ago - ...Job Description: Senior Manager / Head – Workforce Management (WFM) The Head of Workforce Management (WFM) is responsible for leading the WFM & MIS Center of Excellence (COE) and managing end-to-end workforce planning and reporting for the India business unit. The role oversees...MISWFM
IGT Solutions
Gurgaon2 days ago - ...Job Description We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation...MISWFM
eClerx
Chandigarh8 days ago - ...collect and validate data inputs. Support automation of recurring reports and improve reporting accuracy Ensure timely sharing of MIS with relevant team Proficiency in Excel/Google Sheets, SQL, and dashboarding tools (Power BI/Tableau), with the ability to generate...MISWFM
Digit Insurance
Bangalore3 days ago - ...Job Title: MIS Cum WFM Executive / Sr. Executive Location: Airoli Shift: Rotational (24/7) Work Mode: Work from Office Key Responsibilities Manage and support Workforce Management (WFM) related activities. Monitor and analyze operational metrics such as...MISWFMWork at officeShift work
GeBBS Healthcare Solutions
Thane5 days ago - Key Responsibilities Mentor Team Members and guide them to achieve RTM efficiency. Analyze the day to day process health and report deviations to F&S for immediate action. Seat Utilization. Prepare daily/weekly/monthly reports and dashboards. Analyze the reports...MISWFMImmediate startShift work
Nirvasa D2C Health & Wellness Platform
Gurgaon3 days ago - ~ Design, develop, implement and maintain MIS and WFM processes and systems ~ Ensure that MIS and WFM systems are effectively and efficiently managed ~ Ensure that all MIS and WFM systems comply with regulatory requirements ~ Identify opportunities to improve the effectiveness...MISWFMShift workNight shift
Eclerx Services Limited, Mumbai, Maharashtra
Mumbai7 days ago Rs 50000 per month
...Functional Coordination Coordinate with Quality, Training, HR, and WFM teams for seamless operations. Support hiring, training, and... ..., and performance discussions when required. Reporting & MIS Prepare and analyze MIS, dashboards, and operational reports....MISWFMWork at officeJeena Sikho Lifecare Limited
Chandigarh2 days ago- ...Center Control Tower, you will be central to ensuring smooth and efficient operations. You'll be responsible for managing MIS, Workforce Management (WFM), and Real-Time Management (RTM) functions. Your key focus will be on monitoring real-time performance, analyzing data to...MISWFMLong term contractImmediate start
Curefit
Bangalore5 days ago - ...Acquisition, Cross-sell & Upsell (US Market) Reporting Line: Director - Call Center Operations Matrix Interface: US Client Stakeholders, WFM, MIS, HR, Training, Quality, Tech & Finance P&L Ownership, Governance & Performance Architecture Own the end-to-end P&L for the process...MISWFMNight shift
Lytegen
Sahibzada Ajit Singh Nagar2 days ago - ...experience for yourself, and a better working world for all. RTA / WFM Analyst (Financial Services Managed Services) Role Summary... ...management. The analyst will work closely with Service Delivery MIS teams and operations leadership to provide accurate staffing...MISWFM
- ...analytical Call Center Real-Time Analyst to join our Workforce Management (WFM) Team. If you are passionate about optimizing call center... ...service levels, we invite you to apply. Job Summary: As a Call Center MIS Analyst within our WFM Team, you will play a critical role in...MISWFMImmediate startShift work
eClerx Investments Ltd
Mumbai3 days ago - ...implementing quick fixes , stabilizing operations, and ensuring service continuity . The team works closely with Service Delivery, MIS, WFM, and Quality teams to resolve issues impacting SLAs and customer experience. Key Responsibilities Respond immediately to...MISWFM
- ...objectives. Reporting: Send progress and performance reports (MIS) to senior leadership on the status of ongoing activities and key... ...Experience with inventory management and workforce management (WFM). Strong critical thinking and problem-solving abilities. Ability...MISWFMShift work
Foundation AI
Secunderabad5 days ago - ...providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Key responsibilities: MIS Advance Excel Knowledge Required. Ability to be highly organized with an emphasis on accuracy and timeliness. candidate should have...MISWFM
Ascensus
Secunderabad8 days ago - ...prioritization Process & Governance Define and improve RMG/WFM processes, policies, and governance models Ensure adherence to... ...regions Reporting & Analytics Publish regular dashboards and MIS on utilization, capacity, hiring gaps, and attrition impact Provide...MISWFMLong term contractTemporary workHybrid work
LUMIQ
Noida8 days ago - ...WFM Analyst Location: Mohali (WFO) | &##127769; US Night Shift | ⏱ Full-Time Experience: 4+ Years Role Overview We are... ...planning, real-time performance management, and leadership-level MIS for a US Call Center. This role blends WFM expertise with advanced...MISWFMLong term contractFull timeTemporary workUS shiftNight shift
- ...Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation... ...with cross-functional teams (Operations, PMO, Reporting, and MIS) to ensure alignment of workforce strategies with business goals....MISWFMFlexible hours
Accenture services Pvt Ltd
Secunderabad3 days ago - ...Job Description This role will be an essential part of the WFM Program in the Customer Operations Vertical. Candidate should have... ...Should have min. 3 years of experience in Work Force Management and MIS. Sound understanding of Call center WFM metrics and work...MISWFM
eClerx
Mumbai7 days ago - ...applications for the role of Business Analyst/Assistant Manager , WFM Reporting & Analytics WFM Reporting & Analytics is responsible... ...experience. ~3. Data Governance & Quality ~ Partner with MIS, telephony, and operations teams to ensure data integrity from ACD...MISWFM
Genpact
Gurgaon2 days ago - ...escalations to enhance customer experience # Handle escalations and identifying root causes for escalations # Track all MIS getting published by WFM ( TAT Burst, Not Submitted , Inventory etc. ) # Act as a checker and backup for critical financial processes within the...MISWFMFull time
SBI cards
Gurgaon3 days ago - ...environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest... ...domain knowledge in resource management, demand planning and MIS. Strong execution skills with focus on meeting timelines and delivering...MISWFMFull time
- ...work in a team environment Basic Understanding: Databases, IT, MIS Basic Understanding: Human Resources and Payroll processes and... ...Knowledge of Enterprise Software Applications preferred (e.g. UKG Pro WFM, Oracle, PeopleSoft, SAP, Workday) Company Overview UKG is...MISWFM
UKG
Noida3 days ago - ...environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest... ...domain knowledge in resource management demand planning and MIS. Strong execution skills with focus on meeting timelines and delivering...MISWFMFull time
- ...Job Title: WFM & Outbound Dialler Manager – US Outbound Call Center Function: Workforce Management & Dialler Operations Shift... ...dialler readiness for new campaigns, scale-ups, and peak volumes 4. MIS, Reporting & Advanced Data Analysis Own Daily / Weekly /...MISWFMLong term contractFull timeTemporary workWork at officeUS shiftShift workNight shift
- ...Facebook. We are inviting applications for the role of Manager, MIS & Reporting You will be responsible to operate a MIS and... ...experience in SQL and Power-BI environment . Meaningful experience in WFM Reporting Why join Genpact . Be a transformation leader - Work...MISWFM
Genpact
Bangalore3 days ago Rs 18000 per month
...Job Title:* MIS Executive Company:* Avyaan Management Pvt. Ltd. Location:* Bhopal Job Type:* Full-time Department:* Operations... ...management tools Familiarity with workforce management (WFM) tools What We Offer:* Performance-driven work environment...MISWFMPermanent employmentFull timeDay shiftAvyaan Management Pvt. Ltd
Bhopal8 days ago- ...The Operations MIS team focuses on creating reports, dashboards, and performance metrics to provide actionable insights for various business functions, including USPB WFM & Customer Service and Wealth Ops MIS. They are responsible for building and maintaining Datamart's, migrating...MISWFMFull time
- ...Workforce & Bench Management: Head PAN India front/middle/back WFM, redeployment, and tracking efficiency-related targets in P&L.... ...300 FTE bench staff (To support new growth and site builds) MIS/IMCT : Oversight of the employee lifecycle for 18K+ employees,...MISWFMShift work
R1 RCM - Revenue Cycle Management
Noida4 days ago
