Average salary: Rs283,124 /yearly
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- ...Acquisition, Cross-sell & Upsell (US Market) ● Reporting Line: Director - Call Center Operations ● Matrix Interface: US Client Stakeholders, WFM, MIS, HR, Training, Quality, Tech & Finance P&L Ownership, Governance & Performance Architecture ● Own the end-to-end P&L for the process,...MISWFMNight shift
- ...objectives. Reporting: Send progress and performance reports (MIS) to senior leadership on the status of ongoing activities and key... ...Experience with inventory management and workforce management (WFM). Strong critical thinking and problem-solving abilities. Ability...MISWFMShift work
- ...implementing quick fixes , stabilizing operations, and ensuring service continuity . The team works closely with Service Delivery, MIS, WFM, and Quality teams to resolve issues impacting SLAs and customer experience. Key Responsibilities Respond immediately to...MISWFM
- ...environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest... ...domain knowledge in resource management demand planning and MIS. Strong execution skills with focus on meeting timelines and delivering...MISWFMFull time
- ...environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest... ...domain knowledge in resource management demand planning and MIS. Strong execution skills with focus on meeting timelines and delivering...MISWFMFull time
- ...Facebook . We are inviting applications for the role of Manager MIS & Reporting You will be responsible to operate a MIS and... ...experience in SQL and Power-BI environment Meaningful experience in WFM Reporting Why join Genpact ~ Be a transformation leader Work...MISWFMFull time
- ...Lead a Data Analyst team responsible for reporting dashboards MIS trend analysis forecasting and operational insights. Build automated... ...staff. Drive workforce planning hiring coordination WFM alignment and resource optimization. Run performance improvement...MISWFMPermanent employmentFull time
- ...of the future. About the Role The Workforce Management and MIS function acts as the strategic resource and data intelligence hub... ...for automation and implementing innovative solutions to optimize WFM processes. Prerequisites (Competencies) Data Proficiency: Advanced...MISWFMLong term contractFull time
- ...Prepare various reports for Operations to analyze the trends. Implements logics over Excel to prepare new templates. Qualifications : Bachelors Degree and good WFM knowledge along with basic excel skills. Remote Work : No Employment Type : Full-time...WFMFull timeRemote job
- ...Endorsements, Certificates, Billing, and Carrier Coordination. Monitor daily workflow allocation, queue management, operational dashboards, WFM inputs. Ensure compliance with licensing restrictions, process controls, QA, audit standards. Conduct RCA for quality issues and...WFMFull timeHybrid work
- ...parity.- Develop migration roadmap, including phased cutover plans and risk mitigation strategies.- Define integration patterns for CRM, WFM, reporting, and telephony systems.- Provide architectural guidance to developers and infrastructure engineers.- Review and approve...WFM
- Mandate Requirements HR Reporting Working experience on HR data Managing HR data Analyzing and Creation of HR reports Power Bi dashboards. Setting up KRIs for the HR team Stakeholder management Excellent Communication Technical Skills Advanced...WFMFull time
- ...delivering accurate forecasting models to support business objectives. This position requires a strong analytical mindset proficiency in WFM tools and the ability to collaborate across departments to drive operational excellence. Key Responsibilities: Forecasting and...WFMFull time
- ...our HR Technology team. In this role, you will be responsible for driving the configuration, optimization, and support of UKG/Kronos WFM solutions, ensuring alignment with business operations, compliance requirements, and workforce efficiency. Experience with the Kronos...WFMContract workImmediate startRemote job
- Description : Job Title : Business Analyst Functional Consultant UKG PRO WFM Specialist.Location : Hyderabad (work from office ).Employment Type : Full time.Total Experience-5 Years.About the Role : We are looking for a highly skilled Kronos Functional Consultant Workforce....WFMFull timeWork at office
- ...problems quickly Previous working experience in a HRIS role is essential (6 years) Hands on experience with HR software (HRIS) UltiPro WFM and/or Kronos essential for role Hands on experience with HRIS reporting UltiPro BI reporting module PowerBI Crystal Reports WFM...WFMFull time
- ...We’re looking for a Workforce Management Senior Specialist to join our team in the Hyderabad office! As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a...WFMFull timeWork at office
- ...delivering accurate forecasting models to support business objectives. This position requires a strong analytical mindset proficiency in WFM tools and the ability to collaborate across departments to drive operational excellence. Key Responsibilities: Forecasting...WFMFull timeWorking Monday to FridayFlexible hours
- ...Genesys Cloud solutions tailored to business needs.- Implement and optimize IVR Bots, ChatBots, Speech Analytics, and Workforce Management (WFM) solutions.- Develop real-time and historical reporting analytics for contact center performance monitoring.- Integrate Genesys Cloud...WFMContract work
- ...Knowledge of Avaya would be advantageous.- Excellent communication skills, both verbal and written.- Experienced in Genesys Architect, WFM, QM, Reporting, Chatbots and CRM systems.- Experienced in ACD, call centre environments.- Good working knowledge of TCP/IP, DHCP and QoS...WFM
- Description : Job Title : Infor WFM Administrator.Responsibilities : System Configuration : - Configure and maintain the Infor WFM system to meet the organization's workforce management needs.- Customize settings, workflows, and business rules within the Infor WFM application...WFMFull time
- ...Responsibilities: Workforce Management (WFM) Managing user schedules; Setting up maintaining and monitoring user schedules and exceptions Incident Dispatch: Receive and dispatch support incidents Assigning incidents to the correct functional areas...WFMFull timeFlexible hours
- ...Job Purpose and Impact We are seeking a versatile UKG Pro WFM specialist with deep expertise in UKG Pro WFM including Timekeeping Attendance Accruals and Boomi integration (CRT functional builds). This position will play a pivotal role in optimizing and maintaining our...WFMFull time
- ...meaning of work , and be a part of the team raved by Clients, Job-seekers and Employees. If you are a Testing Lead -UKG Pro WFM/Dimensions looking for excitement, challenge and stability in your work, then you would be glad to come across this page. We are an...WFMLong term contractContract workHybrid work
- ...Location: pune JobType: full-time We are seeking a Senior Consultant with deep expertise in UKG Pro Workforce Management (WFM) , specifically across Timekeeping, Accruals, and Integrations. The ideal candidate will have full project lifecycle experience—from requirements...WFMFull timeWeekday work
- ...the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay. Overview The WFM Team Lead is responsible for managing real-time operations ensuring a smooth day-to-day delivery and achievement of service levels....WFMFlexible hoursWeekend work
- ...are up for maximizing your earning/growth potential, leveraging our Disruptive Talent Solution. Role: Senior Consultant – UKG Pro WFM Testing Location:Hyderabad / Bengaluru / Anywhere in India (Hybrid) Exp:5-9 Years Hybrid role Requirements We are...WFMLong term contractContract workHybrid work
- ...analysis and reporting. Provide accurate and timely weekly monthly MIS reports. Excellent communication skill in oral and written. Hands-... ...data to ensure accuracy experience is creating Dashboards WFM Tools Competency i.e. Able to work on MS-Office Excel Word & PPTs....WFMFull timeRemote job
- ...compliance. This acquisition reinforces Payoneers mission and solidifies Skuads role as a trusted partner for global workforce management (WFM). This role will be part of our WFM business unit. Role Summary We are seeking a detail-oriented Senior Payroll Specialist to...WFMFull timeRemote job
- About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the...WFMFull time