Average salary: Rs283,124 /yearly
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- ...Job Requirements Role/ Job Title: : Workforce & MIS Manager Function/ Department: : Workforce Management & MIS Job Purpose... ...their assigned territory. Roles & Responsibilities Carry out WFM functions for CDC, publish service levels, publish projected call...MISWFM
IDFC FIRST Bank
India1 day ago - ...Job Summary: The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining and improving the MIS systems, generating reports, and providing...MISWFM
TP
Mumbai1 day ago - ...Job Description: Senior Manager / Head – Workforce Management (WFM) The Head of Workforce Management (WFM) is responsible for leading the WFM & MIS Center of Excellence (COE) and managing end-to-end workforce planning and reporting for the India business unit. The role oversees...MISWFM
IGT Solutions
Gurgaon1 day ago - ...collect and validate data inputs. Support automation of recurring reports and improve reporting accuracy Ensure timely sharing of MIS with relevant team Proficiency in Excel/Google Sheets, SQL, and dashboarding tools (Power BI/Tableau), with the ability to generate...MISWFM
Digit Insurance
Bangalore2 days ago - ...Job Description We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation...MISWFM
eClerx
Chandigarh7 days ago - ...Job Title: MIS Cum WFM Executive / Sr. Executive Location: Airoli Shift: Rotational (24/7) Work Mode: Work from Office Key Responsibilities Manage and support Workforce Management (WFM) related activities. Monitor and analyze operational metrics such as...MISWFMWork at officeShift work
GeBBS Healthcare Solutions
Thane4 days ago - Key Responsibilities Mentor Team Members and guide them to achieve RTM efficiency. Analyze the day to day process health and report deviations to F&S for immediate action. Seat Utilization. Prepare daily/weekly/monthly reports and dashboards. Analyze the reports...MISWFMImmediate startShift work
Nirvasa D2C Health & Wellness Platform
Gurgaon2 days ago - ~ Design, develop, implement and maintain MIS and WFM processes and systems ~ Ensure that MIS and WFM systems are effectively and efficiently managed ~ Ensure that all MIS and WFM systems comply with regulatory requirements ~ Identify opportunities to improve the effectiveness...MISWFMShift workNight shift
Eclerx Services Limited, Mumbai, Maharashtra
Mumbai6 days ago Rs 50000 per month
...Functional Coordination Coordinate with Quality, Training, HR, and WFM teams for seamless operations. Support hiring, training, and... ..., and performance discussions when required. Reporting & MIS Prepare and analyze MIS, dashboards, and operational reports....MISWFMWork at officeJeena Sikho Lifecare Limited
Chandigarh1 day ago- ...Center Control Tower, you will be central to ensuring smooth and efficient operations. You'll be responsible for managing MIS, Workforce Management (WFM), and Real-Time Management (RTM) functions. Your key focus will be on monitoring real-time performance, analyzing data to...MISWFMLong term contractImmediate start
Curefit
Bangalore4 days ago - ...Acquisition, Cross-sell & Upsell (US Market) Reporting Line: Director - Call Center Operations Matrix Interface: US Client Stakeholders, WFM, MIS, HR, Training, Quality, Tech & Finance P&L Ownership, Governance & Performance Architecture Own the end-to-end P&L for the process...MISWFMNight shift
Lytegen
Sahibzada Ajit Singh Nagar1 day ago - ...analytical Call Center Real-Time Analyst to join our Workforce Management (WFM) Team. If you are passionate about optimizing call center... ...service levels, we invite you to apply. Job Summary: As a Call Center MIS Analyst within our WFM Team, you will play a critical role in...MISWFMImmediate startShift work
eClerx Investments Ltd
Mumbai2 days ago - ...objectives. Reporting: Send progress and performance reports (MIS) to senior leadership on the status of ongoing activities and key... ...Experience with inventory management and workforce management (WFM). Strong critical thinking and problem-solving abilities. Ability...MISWFMShift work
Foundation AI
Secunderabad4 days ago - ...providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Key responsibilities: MIS Advance Excel Knowledge Required. Ability to be highly organized with an emphasis on accuracy and timeliness. candidate should have...MISWFM
Ascensus
Secunderabad7 days ago - ...strong data analysis capabilities to own workforce planning, real-time performance management, and leadership-level MIS for a US Call Center. This role blends WFM expertise with advanced Excel-driven data analysis, enabling informed decisions on staffing, productivity, cost...MISWFMLong term contractFull timeTemporary workUS shiftNight shift
- ...Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation... ...with cross-functional teams (Operations, PMO, Reporting, and MIS) to ensure alignment of workforce strategies with business goals....MISWFMFlexible hours
Accenture services Pvt Ltd
Secunderabad2 days ago - ...Job Description This role will be an essential part of the WFM Program in the Customer Operations Vertical. Candidate should have... ...Should have min. 3 years of experience in Work Force Management and MIS. Sound understanding of Call center WFM metrics and work...MISWFM
eClerx
Mumbai6 days ago - ...applications for the role of Business Analyst/Assistant Manager , WFM Reporting & Analytics WFM Reporting & Analytics is responsible... ...experience. ~3. Data Governance & Quality ~ Partner with MIS, telephony, and operations teams to ensure data integrity from ACD...MISWFM
Genpact
Gurgaon2 days ago - ...escalations to enhance customer experience # Handle escalations and identifying root causes for escalations # Track all MIS getting published by WFM ( TAT Burst, Not Submitted , Inventory etc. ) # Act as a checker and backup for critical financial processes within the...MISWFMFull time
SBI cards
Gurgaon2 days ago - ...work in a team environment Basic Understanding: Databases, IT, MIS Basic Understanding: Human Resources and Payroll processes and... ...Knowledge of Enterprise Software Applications preferred (e.g. UKG Pro WFM, Oracle, PeopleSoft, SAP, Workday) Company Overview UKG is...MISWFM
UKG
Noida2 days ago - ...Facebook. We are inviting applications for the role of Manager, MIS & Reporting You will be responsible to operate a MIS and... ...experience in SQL and Power-BI environment . Meaningful experience in WFM Reporting Why join Genpact . Be a transformation leader - Work...MISWFM
Genpact
Bangalore2 days ago - ...Workforce & Bench Management: Head PAN India front/middle/back WFM, redeployment, and tracking efficiency-related targets in P&L.... ...300 FTE bench staff (To support new growth and site builds) MIS/IMCT : Oversight of the employee lifecycle for 18K+ employees,...MISWFMShift work
R1 RCM - Revenue Cycle Management
Noida3 days ago - ...The Operations MIS team focuses on creating reports, dashboards, and performance metrics to provide actionable insights for various business functions, including USPB WFM & Customer Service and Wealth Ops MIS. They are responsible for building and maintaining Datamart's, migrating...MISWFMFull time
- .../post assessments). • Continuously monitor and close knowledge gaps using insights from QA and WFM signals. 3. Workforce Planning, Capacity Management & Organizational MIS/Analytics • Build volume forecasting models based on historical trends, seasonality, and client...MISWFM
SetupmyHR
Chennai5 days ago - ...applications for the role of Senior Associate - Real Time Analyst WFM! Real Time Analyst (RTA) is responsible for monitoring, managing... ...Analysis .Prepare and publish hourly, daily, weekly, and monthly MIS for SL, AHT, attendance, shrinkage, and staffing. .Provide...MISWFMHourly payFlexible hoursShift work
Genpact
Gurgaon2 days ago - ...manage the coordination between the client, internal FCM stakeholders (SD, AM, BDM, Operations, IT, Tech, Security, Legal, Finance, WFM, MIS, Admin) and the national / global and 3rd party suppliers (Concur, Cytric, Get-there, KDS etc.). You'll be perfect for the role if...MISWFMLocal areaFlexible hoursNight shift
Flight Centre Travel Group
Gurgaon2 days ago Rs 3.5 - 15 lakhs p.a.
...requirements to create comprehensive test scenarios and test cases. Execute functional testing, system testing, and integration testing of WFM modules. Perform defect identification, logging, and retesting in collaboration with developers. Validate scheduling and timecard...WFMGrowel Softech Private Limited
Bangalorea month ago- ...The Sky Command Center WFM-Associate is responsible for managing and optimizing the workforce within our Customer Experience Center. This role is crucial in ensuring that our contact center operates efficiently and effectively, meeting business demands and providing an exceptional...WFM
Kotak Mahindra Bank Limited
Thane2 days ago Rs 3 - 10 lakhs p.a.
...with resource demand and capacity for a delivery center and activities to meet the demand and deliver required capacity (supports role of WFM Workforce Management) Ensures process changes are implemented Implements performance reporting for all the SLAs and KPIs and...WFMOutpace Consulting Services
Secunderabad25 days ago- ...verbal, written and comprehension skills Ability to scrub, dissect and shape data, create customized reports. Good Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc. Create forecasts, schedules and IDPs, run scenarios inside a WFM tool Strong...WFM
EXL
Noida1 day ago
