Average salary: Rs797,221 /yearly
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- ...verbal, written and comprehension skills Ability to scrub, dissect and shape data, create customized reports. Good Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc. Create forecasts, schedules and IDPs, run scenarios inside a WFM tool Strong...WFM
EXL
Noida2 days ago Rs 3 - 6 lakhs p.a.
...-time monitoring of dialer queues, agent availability, and skill sets Manage day-to-day dialer operations including agent setup, reporting, and issue tracking Collaborate with Operations and WFM teams to align dialer strategy with business goals Escalate and track...WFM1point1
Bangalore8 days ago- ...Job Summary: The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining and improving the MIS systems, generating reports, and providing...WFM
TP
Mumbai2 days ago - ...specifically in UKG & Kronos ~15+ years of leading in Workforce Management Technologies in global setups Job Description Manage the... ...should have: Extensive application support experience on UKG WFM Workforce Central/ UKG Pro, including corrective maintenance and...WFM
Michael Page
Bangalore10 days ago - ...Designation : Assistant Manager Department : Record Retrieval - WFM Location : Gandhinagar Shift : 2 PM to 11.30 PM IST Duties and Job Responsibilities: Manage Workforce Management Department independently with help of WFM Lead and WFM Executives Manage...WFMFull timeRemote jobShift work
Advantmed
Ahmedabad2 days ago Rs 3 - 8 lakhs p.a.
...Key Responsibilities Manage dialer operations, team efficiency, and overall strategy implementation Monitor dialer performance and continuously... ...feedback on data performance Collaborate with Operations and WFM teams to align dialer plans with business goals Coordinate with...WFMShift work1point1
Bangalore8 days ago- ...solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients. Position-Manager - WFM Location - Bangalore Experience- Minimum 5 years of work experience in Contact Centre, minimum 2 years in Supervisory role...WFMLong term contract
Firstsource
Bangalore2 days ago - ...Qualification: # This role is for Business Consultant. He/She will be responsible for project management therefore it is important for the candidate to have in depth understanding of the WFM tools and project management experience. # Should have minimum 5 and maximum 9 years of...WFM
Intellicus Technologies
Noidaa month ago - ...Find a job you’ll love today! Position Purpose: The Assistant Manager - Workforce Management is responsible for overall management and... ...across multiple sites • Work directly with the Manager of WFM and site operations team to build staffing strategies that take into...WFMRemote jobWork from home
- ...Role Overview The Project Manager will lead complex, enterprise-scale Blue Yonder Workforce Management (WFM) implementations and enhancements. This role requires strong ownership of complex solution designs, custom development tracking, and delivery under demanding timelines...WFMHybrid work
Blue Yonder
Bangalore9 days ago - ...Job Title: Manager Quality Job Description Key Responsibilities Manage Call Quality & Client related KPI's Evaluating effectiveness... ...from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and...WFMFull time
Concentrix
Bangalore11 days ago - As a Project Manager at First Advantage (FA), you will play a crucial role in leading initiatives within the Global Customer Care space.... ...with Customer Care systems and enterprise applications such as CRM, WFM, and telephony platforms. Familiarity with Salesforce and Amazon...WFM
First Advantage
Bangalore28 days ago - ...Inviting applications for the role of Business Analyst/Assistant Manager - Real Time Analyst! The Junior RTA will support day-to-day... ...~ Agent Utilization Tools & Skills ~ Basic knowledge of WFM tools or real-time dashboards ~ Good working knowledge of MS...WFMHourly pay
Genpact
Gurgaon10 days ago - ...Contact Center Control Tower, you will be central to ensuring smooth and efficient operations. You'll be responsible for managing MIS, Workforce Management (WFM), and Real-Time Management (RTM) functions. Your key focus will be on monitoring real-time performance, analyzing...WFMLong term contractImmediate start
Curefit
Bangalore2 days ago - ...(NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services... ...efficiency and quality Partners with Work Force Management (WFM) to forecast workload and manage productivity across the...WFM
Paychex
Bangalore7 days ago - ...Job Title: Excel/WFM Executive Location: Mohali, India Duration: Contractual (6 Months) Key Responsibilities: • Collect and... ...predict future workload and staffing requirements. • Design and manage schedules to ensure proper coverage and adherence to service level...WFMContract workShift work
ProLegion
Sahibzada Ajit Singh Nagar27 days ago - ...Job Purpose Title: WFM – RTM Executive Reports to: Team Leader/Manager Based at: Call Centre Background Position Summary As an RTM (Real-Time Management) Executive in the Workforce Management Department, your primary responsibility will be to optimize the...WFMShift work
Nirvasa D2C Health & Wellness Platform
Gurgaon2 days ago - ...Contact Centre Manager (Inbound) – Customer Service - Airtel Money Sr. Manager Role overview We are hiring a Senior Manager for... ...improvements against benchmarks. Build capacity planning and WFM governance from scratch (forecasting, staffing plans, shrinkage/occupancy...WFMFull timeHybrid work
airtel
Gurgaon2 days ago - ...Location: Remote / India (with potential onsite travel to client sites) Department: Professional Services Reports to: Delivery Manager / WFM Practice Lead About The Role We are seeking an experienced Calabrio Workforce Management (WFM) Professional Services...WFMRemote job
Unified Consultancy Services
India2 days ago - ...Hi All, EXL is hiring for Operations Manager (Webchat) role at Pune. Designation and Band – Manager/ C1 Location – Pune Notice... ...optimise agent concurrency and productivity , and partner with WFM, QA, Product, and Automation teams to continuously improve the...WFMImmediate startShift work
EXL
Pune19 days ago - ...expertise in Genesys Cloud CX migration , including IVR, ACD, WFM, WFO . Experience with CI/CD tools, automation, and cloud-based... ...for Genesys Cloud CX deployments, automation, and environment management. Develop integration strategies for Genesys Cloud APIs, third...WFMFull time
Mphasis
Chennai27 days ago - ...Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Accenture is a global professional services company with leading...WFMFlexible hoursShift work
Accenture in India
Gurgaon2 days ago - ...for yourself, and a better working world for all. EY- Global Delivery Services (GDS) – People Consulting (PC) – Work Force Management (WFM) – Manager Managing global workforce in today’s fast changing and highly disrupted environment is becoming increasingly...WFMFull time
- ...know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Sr. Manager, Work Force Management (WFM) Responsibilities .Will act as a liaison between the GCC and Site WFM teams. .Communication and Presentations Skills...WFMRemote job
Genpact
Secunderabad10 days ago - ...Job Description: Manager – Workforce Management & Strategy (AI Focus) Role Review: As a Manager of WFM, you will be the architect of our human capital efficiency. You will lead the end-to-end WFM lifecycle-from 5-year strategic capacity plans to real time intraday adjustments...WFMLong term contractTemporary workShift work
- ...Key Responsibilities/Outcomes What success looks like in this role: Responsible for managing the delivery for few clients. Delivery includes implementing the FSR (WFM) Cycle end to end. Knowledge Enhancement Focus on improvement areas by client for all FSR (WFM)...WFMLong term contractLocal area
Unisys
Bangalorea month ago - ...Inviting applications for the role of Manager , WFM Contact Center & Back office ! The Call Center Workforce Manager will manage the operational activities & transformation initiatives which includes the forecasting, scheduling, and ensuring staffing levels are sufficient...WFMLong term contractTemporary work
Genpact
Gurgaon10 days ago - ...Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading...WFMShift work
Accenture in India
Bangalore1 day ago - ...Watch it . Job Description Dashboard and report generation . Manage various trackers, databases of the projects . Raise job requests . Coordinate with other Enabling functions (WFM, TAG, Facilities) . On-board and Off-board resources . Allocate resources...WFMFull time
IRIS software
Noida11 days ago - ...at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Assistant Manager, Work Force Management (WFM) Responsibilities ~ Recommend staffing changes to match the call demand & coordinate with the WFM resource daily to...WFM
Genpact
Secunderabad2 days ago
