Search Results: 532 vacancies
...Role: Escalation Engineer Location: Pune
Type: Fulltime
Required Skills: Windows, Endpoint Protect, Cybersecurity
Role & responsibilities
Manage enterprise escalations coming from customers/support team/other R&D groups.
Triage and troubleshoot critical customer...
To handle the customer grievances & to ensure a positive customer experience.
• To acknowledge and respond to the customer complaints.
• To resolve product or service problems by clarifying customer complai \"Maintain financial accounts\"
...done are Snowflake core values and are reflected in everything we do.
Snowflake’s Support team is expanding! We are looking for an Escalation and Incident Manager to join our team and help our customers achieve their business goals by providing outstanding service and...
...making use of Request and Complaint Management system, liaison with appropriate departments and close the concern with the customer.
Escalate all unresolved grievances of the customer to the Centre Head for prompt resolution.
Adroitly track all customer queries via...
VIBGYOR Group of Schools
Pune
2 days ago
...Relationships with Stakeholders: Manage relationships with suppliers, clients, customers and other stakeholders and provide a point of escalation for any issues that arise.
· Operational Performance: Ensure that every aspect of the program delivery on the ground is planned,...
Authentica
Pune
2 days ago
...Be transparent in sharing the feedback of the Schools and proactively resolve issues or queries of our clients in a timely manner.
Escalate all issues concerning program implementation to the respective people within the organization and ensure resolution of the customer...
Scribido Campus Pvt. Ltd.
Pune
2 days ago
...Account Management
1.Serve as the primary point of contact for key business accounts, ensuring student satisfaction and addressing escalated issues efficiently.
2.Maintain lasting relationships with educational institutions through consistent and valuable interactions....
ALLEN GLOBAL
Pune
3 days ago
...Answer incoming calls and respond to customer’s emails in timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using...
...of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
# Support process by managing transactions as per required quality standards
# Fielding all incoming...
...corrective measures in line to control losses
Ø Surprise visits to allotted sites (located in Maharashtra)
Ø Manage SLP related escalations & incidents
2. Audits/Certifications
Ø Keeping the plans & SOPs updated
Ø Periodical Check of Documentation
Ø...
...attendance tracking, office scheduling, etc.
Support related finance transformation projects and new initiatives.
Point of contact for escalation and change management during audits (CAS, statutory, VAT, etc.) based on pre-defined way of work according to global standards....
...SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2.
New projects
Timely delivery
Avoid unauthorised changes
No formal escalations
VMware Server Admin
... Meet Customer Migration targets.
Job Duties & Responsibilities
Manage customer’s issues on service or investment needs. Escalate if required. Probe and
identify requirements to provide appropriate solutions to customers.
Ensure complete knowledge on all products...
...technical support to customers through monitoring, localization and remote repair;
• Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our SLAs;
• Provide process improvement input wherever possible;
•...
...purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
# Oversee and support process by reviewing daily transactions...
...of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
Min 2 years relevant Telecom experience
Roles & Responsibilities:
To perform Customer requested...
...project management capabilities
• Base understanding of Mastercard technology assets (Banknet, GCMS)
• Obsess on timelines and escalations where necessary
• Scaled Agile program management would be a benefit
• Excellent communication and negotiation skills
• Decisive...
...service requests
#100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets...
...and presenting daily, monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
Dealing with escalated customer issues, incident reports, and legal actions.
Prerequisites:
~ Bachelor's degree in business administration, management...
...Project Planning
Project Management
Project Planning & Execution
Expediting
Risk Identification
Risk Analysis
Escalations Management
Project Costing
Cost Monitoring
Cost Management
MIS Reporting
Project Reporting
System Generated Secondary...
