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- ...solving unique technical challenges at scale and helping to create safer more civil shared experiences for everyone. As a Support Escalations Specialist you will be an early member of our internal high-stakes response team. Internal Escalations are a critical component of...SuggestedFull timeWeekend work
Roblox
Gurgaon19 days ago - ...platforms, including but not limited to Facebook, Twitter, Instagram for customer inquiries, comments, and feedback. Managing CXO level escalations with utmost priority in an empathetic manner, while demonstrating excellent communication skills and representing our brand in a...SuggestedFull timeWorldwideFlexible hoursShift workWeekend work
- ...technical challenges at scale and helping to create safer more civil shared experiences for everyone. As the Manager of Moderation Escalations you will architect a world-class global safety program from the ground up. Leading systems and a specialized team that didnt exist...SuggestedFull timeWork at officeLocal areaWeekend work
Roblox
Gurgaona month ago - ..., and ensure alignment with customer objectives. Validate project timelines against TS scope and commitments, ensuring risks are escalated and managed effectively. Maintain and update Asana (or equivalent) for project and resource management, ensuring accuracy and visibility...SuggestedFull timeImmediate start
- ...enterprise product features end-to-end. A key strategic player involved in maintenance of enterprise product features, including on call escalations, triaging and resolution. Essential Duties & Responsibilities: Deliver highly scalable, available, and fault-tolerant...SuggestedContract work
- ...chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document...SuggestedFlexible hours
- ...including apps, services, systems, or frameworks. A key strategic player involved in maintenance of product features, including on call escalations, triaging and resolution. The above statements describe the general nature and level of work being performed by individuals...SuggestedFull timeContract work
- ...their responsibilities. g. Works closely with the team to proactively identify potential issues and resolve them before they are escalated. h. Conducts expert artistic reviews and limited technical review of assets (only for those aspects, if any, which cannot be checked...SuggestedFull time
- ...platform delivery and operations, ensuring high availability, performance, and stability, including change, release, incident, and escalation management. # Chair or lead ServiceNow governance forums (technical/design/release), enforcing standards for architecture, data quality...SuggestedHybrid work
- ...layers8. Full SDLC requirements, design, build, test, release, operate- Tools :1. Jira managing delivery, tracking progress, raising and escalating blockers2. Confluence authoring and maintaining architecture and design documentationGood to Have :1. Snowflake or Databricks...SuggestedFull time
- ...solutions. Align customers to the SAP Customer Value Journey , ensuring continuous progress from adoption to optimization. Manage escalations, de-escalate critical situations, and apply risk mitigation strategies during complex implementations or transformations....SuggestedLong term contractPermanent employmentFull timeHybrid workLocal areaWorldwideFlexible hours
Rs 2 - 3 lakhs p.a.
...Management • Build and maintain strong relationships with customers and channel partners • Handle queries, complaints, and escalations effectively • Ensure high customer satisfaction and repeat business 7. Reporting & MIS • Prepare daily, weekly, and monthly...SuggestedRs 10 - 12 lakhs p.a.
...Student Affairs Coordination Partner closely with student affairs and academic teams to support student engagement and welfare. Escalate disengagement or performance concerns proactively. Coordinate activation events, student interventions, and engagement initiatives...SuggestedLong term contractFull timeInternshipRemote jobWeekday work- ...improve the way we deliver our learning and development programs. Identifies technical bugs and other system issues and resolves or escalates as appropriate. Assists users in resolving problems encountered in the LMS environments and escalates unresolved issues to tier 3...SuggestedContract work
- ...by junior team members and addressing queries from the team as well as from clients. Monitor day-to-day R2R operations; handle escalations and complex issues and implement corrective and preventive measures as necessary to ensure smooth operations Generate reports and...SuggestedFull time
- ...Location: Gurgaon, Haryana, India Job ID: 87517 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team...Local area
- ...knowledge of containers and container management tools (e.g., Docker, Kubernetes), with the ability to recognize security findings and escalate them to engineering for remediation.- Knowledge of communication fundamentals.- Awareness of package management tools (npm, pip, apt...
- ...Be accountable for consistent work delivery to WPP Media regional teams by ensuring a high quality of output Serve as point of escalation for your team and take ownership of resolving challenges Provide career development and coaching for your team Provide timely...Work at officeLocal area
- ...professional skills. Organise workload distribution to ensure deadlines are met and priorities are clear. Act as the first point of escalation for questions, unusual cases, or complex risk situations. Quality Control & Risk Oversight Review and validate KYC files,...Full time
- ...limited to, Sales Managers, to support understanding of workload (WIP), SLAs (orders/connections/targets) ~ Act as the 2nd line escalation point for issues arising from Connections processes ~ Engage with external customers to provide updates and guidance on resolution...Casual work
Rs 5.4 lakh p.a.
...Promote remote resolution to reduce unnecessary dispatch visits Support local IT project activities and initiatives Handle escalations Local stock management End user trainings and new user induction trainings Requirements Strong troubleshooting and client...Work at officeLocal areaRemote job- ...-in-the-loop approvals for sensitive or high-risk actions ~ Logging, monitoring, and auditability of agent activity ~ Clear escalation paths when confidence thresholds or policy boundaries are exceeded ~ Collaborate with engineering, data, and AI teams to integrate...Internship
- ...designs, ensuring that operational teams and providers execute within approved frameworks. Acting as the highest point of technical escalation, the Senior Technology Engineer provides advisory leadership for projects, complex issues and changes, and problem management activities...Long term contractContract workHybrid work
Rs 3 lakh p.a.
...shipments and update delivery status. 2. Handle NDR cases and coordinate with customers/courier partners for resolution. 3. Escalate urgent or delayed deliveries to courier companies. 4. Prepare and maintain MIS reports in Excel. 5. Coordinate with...Casual workImmediate start- ...Allocate work, manage utilization, and ensure delivery aligned with SLAs, quality measures, and stakeholder expectations. Serve as escalation point for complex, high‑risk, or non‑standard matters. Provide coaching, performance feedback, and development support to team...Full timeWork at office
Rs 3 - 3.6 lakhs p.a.
...services 4. Maintain records of customer interactions in CRM systems 5. Follow up to ensure complete resolution of customer issues 6. Escalate complex queries to relevant teams when required 7. Meet KPIs such as response time, resolution time, and customer satisfaction...Immediate startRs 3.1 - 3.5 lakhs p.a.
...and mentions across social platforms. 2. Respond to audience interactions in a timely, professional, and brand-aligned manner. 3. Escalate sensitive queries, complaints, or issues to senior team members when required. E. Analytics & reporting: 1. Track key performance...Immediate startRs 2 - 3 lakhs p.a.
...activities. 4. Provide timely and relevant resolutions to customer issues and service requests. 5. Coordinate with team members and escalate complex concerns to the appropriate department when required. 6. Meet key performance indicators (KPIs) such as call handling time,...Immediate startDay shift- ...Location: Gurgaon, Haryana, India Job ID: 88358 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team...Local area
- ...architecture, network, and virtual technologies (load-balancer, virtual machine). Ability to Own, Lead and coordinate operational tasks, escalations, process improvements. Supports the operation of technical system landscapes. Deliver high quality and ensure stable...Permanent employmentFull timeHybrid workLocal areaRemote jobWorldwideFlexible hours
