Technical Services Manager - Full Time

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Project & Delivery Management
Engage early in new projects with customer and internal leaders to ensure clarity on goals, timelines, and deliverables.
Review and validate Technical Services (TS) Statements of Work (SOW), proactively identifying scope misalignments and driving resolution.
Oversee project resource allocation to ensure appropriate staffing and capacity planning.
Conduct weekly team and project meetings to track progress, resolve blockers, and ensure alignment with customer objectives.
Validate project timelines against TS scope and commitments, ensuring risks are escalated and managed effectively.
Maintain and update Asana (or equivalent) for project and resource management, ensuring accuracy and visibility across teams.
Manage and mentor Technical Services team members, providing both guidance and direction.
Track performance goals, conduct regular reviews, and foster professional growth and development.
Promote a culture of accountability, collaboration, and innovation within the Technical Services team.
Partner with Professional Services leadership to drive regional strategies and ensure consistent delivery practices.
Sales, Customer Success, Product, Engineering) to align on customer priorities and ensure cohesive project rollouts.
Qualifications & Experience

• 3+ years managerial experience in leading enterprise technical resources within Professional Services setting in a SaaS environment.
• 5+ years of technical implementation/solutioning experience in areas such APIs, integrations, enterprise platforms, or solution architecture.
• Bachelor's degree in computer science, related field.
• Strong stakeholder management and cross-functional collaboration abilities.
• Fluency in English.
• Understanding of data storage technologies/databases. Ex- MongoDB, MySQL.
• Experience in troubleshooting technical issues via Graylogs, Kibana.
• Working knowledge of at least one object-oriented programming language such as: Java, Groovy, JavaScript, Node.js, Python.
• Familiarity with project/resource management tools (e.g., Asana, Jira, Financial Force, Rocketlane).

For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
Our vision is to be the world’s most loved enterprise software company, ever.

Sprinklr was built from the ground up to enable a brand’s digital transformation. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
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