Search Results: 6 vacancies
...Provide timely support to customers through available communication channels (email and chat)
Identify and escalate priority issues through proper channels when necessary
Follow up with customers to ensure their technical issues are resolved
Work with other team members...
...results appropriately.
Analyse the defects and log the defects in the Defect Management tool & track it until defect closure.
Escalate any test related issues to the Test Lead/Manager
Prepare test and defect status reports
Requirements Specification / Skills / Experience...
...software features that will be included in handler software release.
Provides excellent software consultancy and solution to any field escalations ensuring customer get pleasant support experience from us.
To ensure machine delivered meet industry reliability, performance...
...requirements.
• Liaise with Client regional governance on the status of in-country compliance.
• Primary contact for IT Operations related compliance standards (Client standards and Regulatory requirements), IT Operations Risk and escalation for client HK, Macau, and Taiwan....
...to meet quality standards. Conducts QC / QA programs as part of the quality plan.
• Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction.
• Process Re engineering: Participate in the idealization...
...Involvement in conceptual, structural, and architectural design of machines.
Provide system troubleshooting, new product introduction, and escalation support.
Job Requirements
Diploma or Degree in Mechanical/Mechatronics Engineering or its equivalent.
At least 2 -3 years...
