Average salary: Rs475,000 /yearly
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- ...greets, responds, handles silence, interruptions, off-topic queries, and graceful call endings Own the voice UX: tone, pacing, escalation logic, and when the AI should hand off to a human Design scenario templates for different use cases (collections, delivery...SuggestedPermanent employmentFull timeContract workHybrid workRemote jobShift work
Uplers
Cuttack1 day ago - ...control voluntary attrition and control absconders by conducting regular engagement activities. Address DE level issues/grievances by escalating to relevant teams like governance, ROC etc. Mitigate Strikes with minimal ground disruption. Conduct huddles weekly including...SuggestedLocal areaWeekend work
Instamart
Cuttack1 day ago - ...guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve...Suggested
Bajaj Finserv
Cuttack2 days ago - .... Ensure periodic follow-up with the recruitment team to fill the vacant positions with in stipulated time in case of deviations escalate it to appropriate authority . Engage with the unit employees on change management actions. Flexible Working Statement: Flexibility...SuggestedPart timeFlexible hours
Diageo
Cuttack1 day ago Rs 3 - 4.8 lakhs p.a.
...conversion metrics (connected calls, qualified leads, and site visit commitments) to the sales manager. Handles script adherence and escalates hot leads to RMs. Telecaller Trainer: Experience- 10 years Salary: Up to 50k Work Responsibilities: Conducts...SuggestedFull timeLocal area- .... Daily tracking of the performance of the team members.Maintain accurate records of customer interactions and transactions.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection...Suggested
Bajaj Finserv
Bhubaneswar2 days ago - ...collection operations. Develop campaigns aligned with the overall collection strategy to ensure maximum recovery. Handle customer escalations and offer various payment modes to reduce bounce rates. Support initiatives to reduce fraud risk and maintain dashboards to...Suggested
IDFC FIRST Bank
Bhubaneswara month ago - ...city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million...SuggestedWork at officeLocal areaWorldwideShift work
Otis Elevator Co.
Bhubaneswar8 days ago - ...investigations and preparation of reports - Whistleblower / Nodal Team / staff fraud and other serious irregularities and conduct RCA for escalated complaints. Review of all the Investigations carried out by COM and actionable thereof and also guiding branches on customer...SuggestedWork at officeLocal area
Axis Bank
Bhubaneswar9 days ago - ...Analyst L2 plays a critical role within the Security Operations Center (SOC) as a second-level responder, responsible for managing escalated cybersecurity events and incidents. This position focuses on advanced threat detection, incident triage, and comprehensive incident...SuggestedShift work
workmates core2cloud
Bhubaneswar2 days ago - ...Validate security events to differentiate between genuine threats and false positives based on standard operating procedures (SOPs). Escalate unresolved incidents to the L2/L3 security teams while providing accurate and detailed documentation. Maintain up-to-date and...SuggestedShift work
NTT DATA
Bhubaneswar12 days ago - ...with malware sandboxing tools for threat analysis Support DDoS protection systems (e.g., NetScout) Handle security incidents and escalate critical issues to L2/L3 teams Maintain logs, reports, and proper documentation Required Skills & Competencies Hands-on...SuggestedShift work
career elevators
Bhubaneswar1 day ago - ...monitor and analyze alerts related to firewalls, anti-DDoS, malware proxy, and sandboxing technologies. You will perform initial triage, escalate confirmed security incidents, and help maintain the overall security posture of the organization.Key Responsibilities :- Perform...Suggested
- ...Responsibilities :- Provide support for all incidents and service requests related to DMZ SLBs and perimeter GSLBs, resolving complex issues escalated from L1 teams.- Perform routine health checks, proactive monitoring, and performance tuning of the load balancing infrastructure.-...SuggestedLocal area
- ...# VOC From Partners across formats of operations # Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT # Compliance: Ensure sales compliance guidelines @ PSA level are adhered...SuggestedFull time
SBI cards
Bhubaneswar5 days ago - ...and optimize system uptime, latency, and throughput to meet SLOs and SLIs. Incident Management: Lead incident response, manage escalations, perform root cause analysis (RCA), and drive postmortem reviews. Automation and Tooling: Develop CI/CD pipelines, automate infrastructure...Full timeWork at office
Accenture in India
Bhubaneswar9 days ago Rs 45000 - Rs 75000 per month
...performance reviews, and role-play sessions Build and maintain strong client relationships to ensure customer satisfaction Handle escalated client issues and resolve them effectively Coordinate with the marketing team for lead generation and campaign execution...Full timeImmediate startLevenus Projects
Bhubaneswar2 days agoRs 8000 - Rs 10000 per month
...professional courteous behavior · Reasonably meeting the customers' needs · Leveraging resources to minimize customer waiting times · Escalating customer issues to Store Managers · Maintaining a clean work area with help of HK · Maintaining a neat, well-groomed, personal...Work at officeKhimji Dayabhai Group of Companies
Bhubaneswar1 day ago- ...integrations with Salesforce. Collaborate with security, compliance, and legal teams to maintain IT governance. Provide L2/L3 support escalation for IT systems impacting Salesforce operations. Requirements Qualifications ~7+ years of Salesforce administration and...
rhythm innovations
Bhubaneswar2 days ago Rs 2.5 - 3.5 lakhs p.a.
...responsibilities Preferred candidate profile In-depth Knowledge of payment process Leading team and be the point of contact for escalations Represent GBS at locations and have excellent presentation skills Manage governance calls and escalate open items...Jsw Steel
Bhubaneswar17 days ago- ...Troubleshoot complex network issues across multiple layers (L1-L7), providing timely resolutions to minimize downtime. o Act as an escalation point for complex issues that require deep technical expertise. Requirements Exposure to F5/Citrix NetScaler load balancers....Immediate startRemote jobShift work
- ...present technical information to business / executive levels- Develop and execute test cases and test plans for IAM solutions- Respond to escalated Tier 3 client support calls for managed services, as needed- Provide knowledge transfer, training, and support activities- Provide a...Contract work
- ...various systems (Servers, Network infrastructure, Apps, Databases, etc.,) using diversified tools Good knowledge of Critical Alert Escalation Process/Procedure to respective stakeholders Ensures monitoring alerts and systems events are assessed, prioritized, and managed...Flexible hours
Jio
Bhubaneswar2 days ago Rs 8 - 12 lakhs p.a.
...tested vs automated Set up structured test case management and documentation Define quality benchmarks, release criteria, and escalation processes Continuously evolve QA practices as product complexity and team size grow Automation & Test Infrastructure Design...Permanent employmentFull timeContract workRemote jobShift workUplers
Bhubaneswar2 days ago- ...accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection...
Bajaj Finserv
Bhubaneswar2 days ago - ...accordance with standard practices. Maintain project budgets and estimated design and project management hours. Facilitates escalations of product related problems. Acts as a technical resource for sales on large projects. Reviews and interprets contract terms...Contract workFor subcontractor
Sai Biocare Pvt ltd
Bhubaneswara month ago Rs 5 - 8 lakhs p.a.
..., delays, or operational concerns to dispatch or supervisors without delay. Perform routine basic maintenance tasks as needed and escalate mechanical concerns to the appropriate team. Salary: Up to ₹301282.80 Lakhs per month Requirements High school diploma or...Full time- ...management. Customer Relationship Management ~Build loyalty by maintaining strong relations with repeat and premium clients. ~Handle escalations for disputes, refunds, or product complaints. ~Ensure CRM activities like festival greetings, wedding/anniversary reminders, and...Long term contractFull timeSeasonal workDay shift
Rs 3 - 6 lakhs p.a.
...Support advisors in client meetings and closing sales. Ensure high levels of customer satisfaction and policy persistency. Handle escalations or service issues, ensuring prompt resolution. Qualifications: ~ Bachelor's degree in any discipline (MBA preferred). ~2–6...Local areaStar Union Dai Ichi Life Insurance Sud Life
Bhubaneswar28 days agoRs 3 - 6 lakhs p.a.
...correct baggage delivery. Process airline messages and follow up on pending PIR cases. Resolve passenger-related issues and escalate complex matters to the Team Leader when required. Interested Candidate Share Your Resume at WhatsApp Or Call Our Hr Executive (8...Full timeAlok Kumar (Proprietor of Sk Solutions)
Bhubaneswar26 days ago
